EDGEWATER CUSTOM POOLS

After 1.5 years my pool pump wasn’t turning on. Even under warranty, I couldn’t get anyone out to even diagnose the problem for 3 weeks. After the runaround, they refused to cover their work. I’d look elsewhere for your pool needs.

Excellent build and still happy after 13 years.

They sent 2 guys over to look my equipment after I called and they said they needed to report back to the company before any work was done. I waited and a woman called and wanted to verify my email information to send me a quote.after I talked with (I believe his name was Tom a rep from Edgewater?) on the phone. Never heard from them again. They never sent a quote or called back either. Guess they didn't need the business at the time. No follow up and I know they at least had my phone number. I had read somewhere that this was a normal response from them, so I didn't call back because I also read their prices where very high for repairs. Someone also said they argued over the price and to be frank with you. I just didn't want the problem. I could already see the pattern starting with me too. I called someone else who came over immediately and did the work for a fair price. I don't know how they stay in business with those kinds of ethics.

It's a family owned business and they have been in business for over 30 years and are wonderful. We highly recommend them. We referred three or four people to them and they also give you a finders fee when you refer someone. Their work is all quality from start to finish and they do everything around the pool as well. We even went out to see some prior work they had done and were very happy with the way that they worked with us. They were very detailed and were great with everything from start to finish. When they left the site everything was picked up and put back together.

Initial face to face meeting went well. He didn't follow up to deadlines he set for himself to produce an actual bid. He said he was sick on that date, yet I received no courtesy call. I tried to get another face to face meeting. I let him know I was working on getting another bid. He proceeded to tell the rules for how he did business. Conversation deteriorated. I ended by hanging up. In my opinion, if the bid is difficult, the construction will be too. The man lost a possible large cash sale over poor customer service. I hope you have better luck.

No project was completed

The company owners met with us face to face to discuss the building of our pool. Dan was professional, informative and very likable. We dealt well with him and his brother Bill early on, and felt they listened to what we wanted and delivered just that. Our pool and spa are breathtakingly beautiful and we couldn't be more pleased with their service or abilities. However, there is a factor that hangs like a dark cloud over the "after" experience, their brother Mike. Unfortunately for us and many other pool owners, our new pool had to be after serviced for warranty issue through Mike. He is very rude and nasty to customers and treats women like they are brainless. Mike referred two pool maintenance companies to us and after they caused problems with a lack of maintenance on our pool. I telephoned Mike to complain about a salt system and an electrical issue. Mike yelled at me and said "I don't give a ^%#* if you have lizards in your pool and the #*and ^%$ thing has swamp water in it, I don't want to hear about it again." Remind you, this was said to me after I was referred to two of his buddies in the pool maintenance field and I was looking to him for help on why my pool was constantly turning green. The company would have been given a perfect score from me if I never had to deal with this obnoxious man. Also, any repairs are also fought for. He just doesn't want to do the right thing when called upon to do it.

Our pool/spa and fire pit turned out wonderfully! Edgewater completed the work, by the date promised and we couldn't be happier. All of their subcontractors cleaned up after themselves (with a few minor exceptions) and were very polite. Any questions or concerns we had were addressed promptly.

They were very punctual and reliable. They called in advance to tell us when the subcontractors were coming, and they showed up when they said they would! In my experience in dealing with contractors, that is amazing! The pool was done in about 8 weeks, right on time. They were very responsive to questions and would always either answer my call immediately or call me back within 15 minutes. The pool turned out beautifully and has been working fine.

Edgewater did a great job. The pool is fabulous. They had the pool installed in no time at all. The pool is very level. It works properly. There are no problems what so ever. I enjoyed having the men around who installed the pool. They were just the nicest people. The pricing was reasonable. I actually thought that it would be a little higher than what it was. I obtained a ten year warranty on the pool so if anything were to happen to it, the pool would be covered by Edgewater.