DMS Plumbing LLC

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They did the job as agreed

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My husband found water leaking from the bottom of our hot water heat in the garage early this afternoon. I immediately logged onto Angie's List to find a plumber to come out and fix the leak. I called two other plumbers from Angie's List, one of them was closed for the day, and the other was hesitant to commit to coming out today to fix it. My third call was to DMS Plumbing, LLC, where I spoke to Douglas, the owner. After explaining my problem, and that he was my third call trying to get a plumber out, he was kind enough to come out to check the hot water heater. He suggested that the water heater did need replacing, and that he could replace it with one that was more energy efficient and much better quality than what we presently had. We feel he was very fair and gave us a great price on our new water heater, which by the way, included installation and his call out on a Saturday. We definitely will be using DMS Plumbing for several other home improvements in the near future. I am proud to say that there is still an honest business owner that is concerned about making the customer happy!

My water heater failed late Friday afternoon. I called Angie’s list and they sent a list of plumbing companies. I selected DMS Plumbing as my first choice and what a great choice I made. A short time later I got a call from Douglas Smith, the owner, and he said he could be here at about 10 the next morning. I was expecting him to tell me that he couldn’t be here until Monday. How surprised I was to hear that he could be here the next morning. I got a call around 8 o clock that morning that he revisited he schedule to make me his first call and he could be at my house in about 30 minutes if that was ok with me. My response was, “I’m absolutely amazed. Of course, please do.” He arrived with an assistant a half hour later. They were very professional. They completely their work and called me in to look at the new water heater. He was everything I would ever want in a service provider, a business man with a huge heart. He is to be commended. It was the most AWESOME experience I ever encountered! I will be very happy to recommend him to anyone that is in need of his services. Thank you Angie’s List for sending me DMS Plumbing.

The line broke on the 4th of July and my husband was out of town and I was to get on a plane and meet him on the 6th of July. I had 1 day to get this fixed and when I called DMS Plumbing I expected to get a machine and not a person-what a surprise! Doug told me he and his crew would be out the next morning and assured me it would be fixed in 1 day and it was. Since then Doug and his crew have fixed my neighbors main line and they were happy with his service also. Thanks Doug!

I called at 11 am. DMS was there by 1pm and finished by 2:30. They did a good job. Exactly what was needed. There is just something about the owner, that rubs me the wrong way. He is good and efficient, but his personality is that trying to hard to be friendly. I don't like talky workmen, just come and get it done and get out. I would use him again though, his work is good.

We are Very pleased with the work completed.. Showed up at 9 am, spoke with my husband and then the work commenced. Job was completed by 3 pm. The owner also gave us a great concrete guy to finish the job. All of the homes on my side of the street and the street behind us have all had the same problem. Our homes are all over 20 years old and the builder used substandard materials on the main water line. Driving on the driveway for 20 years caused the substandard lines to break. One neighbors line went thru the garage, hence they had a huge expense, much more than ours.

The plumber and assistant were professional and efficient. DMS provided 60 day warranty. I would highly recommend DMS. Previous plumber did not complete the job. Within three days I had the same problem and they offered no warranty.