Cox Internet , Telephone and Cable TV and transfer

Great, he stayed and went through the setup of every TV and internet device and also validated that the phone service was also working. Gave tips and tricks that were great. This was even done on a Sunday!

unknown

They seem to be fine. I almost went to DirecTV though because they have all the NFL games. Cox has something else, which is called RedZone. RedZone starts at 10 o'clock in the morning when the games start on Sunday morning and it goes till the games end, which is like 4:30 my time. What they do is, they watch 10 games. They keep a track of 10 games. Anybody gets into the red zone, which is the 20 yard line into the goal line, they start watching that game. And then, other games that they're not watching, they'll come back and show you the scores. But unfortunately, if your team is way ahead, they don't show you that much. But, if they're neck and neck with somebody, you'll see lots of scoring and lots of plays within the scoring area. It's kind of interesting. It's cool. I sit and watch the whole game because what I do is record the games and I skip through all the commercials. That's something Cox has. That was the difference. Cox made a concession to get me into RedZone. So, I'm happy. When I negotiated something with them about not switching to DirecTV, they gave me a good rate. But then, a few months later, we got the bill and they were back to a higher rate. So, I called and it took me a while. You have to work your way up the chain until you finally get somebody who can make a decision. I had to go four or five steps. I'm retired, so I can do it. They all said the same thing, "This is our existing rate." I said, "Yeah. But, I had a verbal contract with this young lady." I said, "Go play the recording." But then they said they only keep it for 30 days. So anyway, the final one couldn't give me the rate that I had. But, she gave me a one-time discount which would get me down to that rate for the year. In other words, the discount was like $150 or $160 or something like that, which when you divide by 12 is the amount I would have saved with the old rate rather than the new rate they jacked me up to. So I was happy with them then. But, it took me an hour or so to get to it.

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I was switching from Direct TV to Cox and was going to get cable tv, internet, and phone service. I had a scheduled appt. for installation and they never called to cancel and they just did not show up. When I called customer service I was reassured this would not happen again so I scheduled another appt. for aprox. a week later. The installer(s) were a no call, no show again!

The internet service works very poorly every weekend. We are in a newer area and I think there are too many people online at that time and the service very often goes off. We have to reset the router and modem all the time. It takes forever on the line with Cox to ask if there is an outage in the area. They always say no and we've updated the modem and router but nothing seems to help. The telephone service is great.

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unknown

Overall, very pleased with service. Did have a problem and they sent someone out to fix it and have not had a problem since. They will work with you about price when they can as they do seem to want to keep your business.

Installation appointments were a problem - 1st installer did not know how to do the job & had wrong order. 2nd installer did not show & Cox did not call to cancel appointment. 3rd installer - finally internet & long distance installed & appear to be working after 2 wks. 4th installer came for Contour 2 DVR, which was to be FREE - no upgrade & no installation cost. Just received bill....we were charged $60 for the DVR installation - which took the person, at most, 15 min, & required no new connections. Just unplug old box & plug this one in & do setup. We have only the initial salesman's word about the free installation - SO I assume we have no recourse on the charge. DO NOT GO WITH COX IF YOU HAVE AN OPTION AND IF YOU DO, GET EVERYTHING IN WRITING!!!

Asked for a better plan with faster speed but the cost would triple and I would be locked into it for 2 years. They wouldn't come out to see why my internet was slow, over the phone they said it was " probably " the router. Router is 2 months old so that is not the problem

Their service is good, it blinks out once in a while but its normal. Their very responsive with my calls, questions, and inquiries.

I have a bundle package with them and it's expensive.