Carpet Green Clean Corp

I used and advertisement I found in the Angie's List book to have my carpets cleaned. The advertisement in the Angie's list book states "Carpet Cleaning, 3 areas,$49.95" and the ad also states " Additional charges for materials my apply up to 360 sf, $5 per stair" I called Carpet Green Clean and scheduled a cleaning for the following Monday. They called 30 minutes ahead as promised and arrived on time. They came in and measured my 3 areas. I was very surprised to find that the $49.95 had just turned into $83.00. It seems the $49.95 was only good if the 3 areas totaled LESS than 360 square feet which was not clear in the advertisement. I refused the service as I felt the ad was a bit on the deceptive side. I can only hope that the company will re-word their advertising to make it VERY clear what they are offering.

Terrible. We had to cancel and request a refund from Angies List.

The service went well. There were additional fees to have the stairs cleaned. I thought the additional fee was reasonable. The technicians were courteous, prompt and efficient. Scheduling an appointment was not an issue.

Provider was very, very nice. He did all rooms to satisfaction. I was hoping the carpets would look a bit fresher, but that isn't necessarily his fault. I liked that there were no harmful chemicals. He was professional and considerate and I would call again.

The provider showed up on time. However, he had to leave to go back to office to get proper equipment to clean carpet. Why he didn't have proper equipment, I don't know. Coupon was a little misleading. Although I purchased a $100 coupon to clean entire house, when provider got there he said it was .20 cents additional for high traffic areas, which came to an additional $114.00. The job was well done,but I was a little surprised with the additional cost.

It was good. One person came to clean. They were on time.

Late, raised price from phone quote, would not take check for service, left circle on one stair. will not use again. Person has attitude problem.

I had pets, which left stains on the carpet, but with this service, they are gone!

Stains came back in two days. I tried to use discounted price from Angie's list $99.00 they would not clean the three room as listed for that price. They did not discount the service at all. They excepted the $99.00 as part payment. No I would not use them again.

I purchased this $75 deal through Angie's deals. It seemed like a good price. However after he got there he said it would be another $60 because he needed to use a sanitizer and deodorizer. I reluctantly agreed then he said he wouldn't be able to get the stains out. The next day I saw their ad for the same service with sanitizer included for $65 total! I was shocked and called for a refund of the $60 charge for the sanitizer. I was told the cheaper deal didn't include the stain treatment that's why it was cheaper. However they did not do a stain treatment on mine and some stains were still there. Within a few days the deodorizer was gone and some of the dog smell returned. It was if I had just paid $135 for nothing but some vacuuming! If you want your carpets cleaned, don't use this service. Choose an "A" rated service. This one had a "B", now I know why.

As he was cleaning, I told him the carpet looked dirtier and he said that was because it was wet. Well not true, When he was done, my carpet looked horrible., I called someone else that had previously cleaned my grout and gratis cleaned some pet stains on my carpet - D & A Carpet Cleaning, and Deven came over and cleaned my carpet. He started by cleaning a strip just to see if I was going to be satisfied - it was night and day. From dirty brown/gray, to my original off-white. Looked fantastic when he was through. No more pet stains, nothing came back through, and it looked fantastic. Yes, I had to pay again, but it was done correctly. Wouldn't recommend this company.

That was fine. I paid $20 more because I had a very, very dirty carpet. He came on time. I was very satisfied. He just went about his work and did a very good job.

I was very dissatisfied and unhappy with the service of Carpet Green Clean Corp. I'll never have them again.

The service was okay. The guy who came out to give me the estimate, told me things that weren't true, like they would lay plastic to protect the cabinet, or the carpet, or the baseboards, and although the man who came, although he didn't damage anything, he didn't use any plastic. The coupon said that they would deep clean the tile, and when he came, he said the big deal was a basic clean, and the deep clean cost more money. I didn't like the way they reworded the coupon. He wanted to bump me up a couple hundred Dollars, but I didn't take it. The stories of the salesman, and the man who did the work didn't match, and I didn't like that.

They looked very good when he finished.

I had them do the work on the kitchen tile and hallway. Originally, the deal was for grout cleaning and sealing. The technician told me I read it wrong and that the sealing was not included. I didn’t argue with the guy but I called the company afterward and left a message. They called me back saying it was miscommunication and they would send the guy back out. We made a second appointment time; the same guy came back out and put the sealant on. The grout was cleaned better than we expected. I appreciated that they finished the job as listed and I was very happy with their work.

The Inspector that came out was on time and took a look at the areas we were interested in cleaning. I was interested in this company as the carpet drying time is supposed to be substantially less than traditional methods of carpet cleaning. He suggested that we pay the extra for the "deep cleaning" due to the high traffic areas, and that cost would include things such as "stain remover, pet treatment, shampoo, conditioner, sanitizer, and deodorizer." We were given a total of $277 - the cost ended up being $285 as they charge 3% to use any payment method other than cash or company check. The same guy came out to perform the work. I will say that he is quite punctual and good about calling about 20 minutes prior. He started upstairs and then did the family room last. All in all, the visit was about 2 1/2 hours to clean the whole house. The problem is that the carpets still looked very dirty, escpecially the family room. It really only looked like someone had vacuumed the area. I called and spoke to Alex to let him know that we were unhappy with the results, and he said he'd have someone come out again the next day to re-do the family room. The same employee came out and said that he would re-do the room, but didn't think he could get the stains out - they were "too black." (In reference, this carpet is only a little over 2 years old, has stainguard and had previously been cleaned twice with great results.) I asked him if it was just this method of cleaning perhaps - it is a "dry clean" versus a "steam clean." He spent roughly a half an hour re-doing the carpets, and they looked only slightly better. In frustration, we went out and quickly rented a Rug Doctor steam cleaner from the grocery store. In about an hour we had run the cleaner over the carpet, pulling out all sorts of dirt and grime, and the carpet now looks great. (We also redid the main hallway upstairs quickly, and there too we pulled up quite a bit of dirt. That area looks much better now too.) I really don't think that Carpet Green Clean does much to actually clean carpets, although it is possible that we had a poor techinician. Another disturbing thing is that although their ad and website claim that they are "licensed, bonded and insured" I could find no license for them listed with the Nevada State Contractor's Board. I cannot help but this of this as a huge rip off. We paid $285 for a "deep clean" that didn't remove stains or even clean the carpets. (Again, in places that were not darker due to high traffic we still pulled up dirt when we ran the Rug Doctor over it.) I honestly feel that I just threw this money down the drain. Next time I will just go rent the cleaner myself at a mere $40 to rent the Rug Doctor for a day and buy a bottle of the cleaner.

They immediately wanted to up-charge us and we paid them an additional fee on top of the Big Deal and since then they have not come to do any work.

It was fine and we were satisfied. He did what he was supposed to do. The scheduling was good. They got the job done in less than 2 hours. The technician was capable.

The service provider called before he came and I was expecting him. He was afraid of my friendly golden retriever, so I put my dog in the back yard. He measured with his laser counter, although I told him I only wanted the traffic areas cleaned, and he said the job would be $89, but I had already paid for the $49.95 BIG DEAL. I protested and started measuring myself. So then he said that he would do it for that amount, but he said the stains wouldn't come out with this service anyway. He finally refused to do the job and walked out. I called the number provided for Home Green Clean, but no one answered. I left a message, but no one has returned my call.

The work turned out very well. They were professional and did their job.

On time, friendly service. Dry carpet cleaning method, good job of cleaning a fairly dirty carpet. |The 'special' price through Angie's List was $99.00 for 4 rooms (I think it was 4 rooms). On the truck was an advertisement for 4 rooms at $49.00. |Although the $99.00 price was fair I felt it was not a bargain. |Except for the cost, I was completely satisfied with the service.

I had an amazing experience. My carpet never looked this good. I have a British bulldog and he threw up in a couple of places before and they could never get the stains out and these people got it all out. I was very happy with their service. Jason, the manager, and all his team was amazing. They got all the stains out that I had never been able to remove before. They did it in 15 minutes. I thought I had to replace my carpet but I don't have to now, it's beautiful. It's the best job ever. I had carpet cleaners before but never like this.

I bought this deal through Angies List mainly to do living room, stairway, and walk area upstairs. Upon arrival, without the promised 20-min before phone call, he said stairway was not covered, that it would be extra. But, after showing him that there was nothing on the coupon stating that, and that I was going to cancel if it cost extra. he relented and did the areas. I've never seen a commercial carpet machine like he used, looked like something one can rent - not much beeter than my home carpet cleaner. The machine got some of the stains up, but not a lot. I guess you get what you pay for.

I looked very carefully at the deal to make sure it didn't say anything about not cleaning stairs. When I got in touch with the company they said that they would not honor the deal and clean the carpet on my stairs. I am very dissatisfied and wish that the coupon would have stated that.