CarePro Carpet Cleaning

It went great! I was so satisfied. Carpet was take from closet to replace stained area in main area of bedroom. The technical people were professional, caring and did a wonderful job. Can't even see the replaced area and my carpet is grayish-green. I am so thankful for Carpet-Pro!

The CarePro guys were polite, friendly, and did a great job. Results were better than expected. The only negative is, as I sit here 4 hours after they finished, the carpet is still a little damp. But it’s a cool day which I’m sure slows the drying time.

The technician, El Fego, did an excellent job. The carpeting on the stairs was quite dirty and he made it look like new. He also thoroughly cleaned my five throw pillows which, after many years of use, badly needed cleaning. El Fego arrived promptly at the scheduled time and did his work very efficiently. I was very pleased with the results and will definitely request him the next time I need my carpet cleaned. I feel that the price I paid was very reasonable for the quality of work provided.

Roman did a good job replacing some worn carpet areas with remnants that were available.

Wow!!! Everything from start to finish was done supremely well! Easy to make an appointment, punctual (and with a heads-up call beforehand with the exact time of arrival), professional, and most thorough, effective carpet cleaning I've ever had! Area rugs and carpet look NEW again, and they were getting pretty worn and soiled. (The last 2 companies I used simply did a so-so job and insisted that carpets get to a point where they won't come fully clean.) No excuses here; just hard work! I wish I had taken before/after photos so people could see what an amazing job Pedro did. Not only would I hire them again, I will not hire anyone else and will be telling all of my friends. Even better, this is the best price I've paid in the 5 years I've been in Las Vegas, and it matched exactly what they quoted. Thank you, Gustavo & Pedro!!!

It really bothers me that I have to give a less than excellent review because the technician was great and did his job as required. It was the lack of response by the owner that was lacking. Scheduled for Feb. 21 and technician arrived on time. All the rooms looked great. The carpets were not extremely dirty. The only area that you could see was a path from the den into the small hallway. Technician was very professional and did a great job with the carpeting and cleaning up afterwards. You cannot see the results until the carpet dries. The next day there was a stain in dining room that was not originally there and in the living room there originally was an outline stain from a metal planter that had leaked. The cleaning in the living room had loosened the stain from the outline and spread it all around the initial stain. Feb 23, I called and spoke with owner who said the technician would come back and clean those two spots again. The technician was very accommodating and arrived that afternoon. I understand what had happened. The stain in dining room surfaced upon the cleaning where the water loosened it up and it rose. The living room stain may have been rust from the metal container but the cleaning loosened that and spread it around. That stain had been covered with a plastic tray under the planter so you could not see it. Now it is a big circle more than 2 feet in diameter. On Saturday, February 24, I called owner Gustavo and mentioned that I did not want the area cleaned again as the second cleaning did not do anything and I was concerned about the carpeting being worn away. I did request that he come and look at the problem and tell me what could be done. I explained he did not have to come immediately. I further stated that he could come anytime the following week on Monday, Wednesday and Thursday and it was agreed that he would call us to let us know the time. Unfortunately, never heard from him. We have a shampooer and I originally thought of doing the job myself but my wife and I agreed it would be too big of a job for seniors and a professional cleaner would do a better job. My major concern is that the owner did not follow up on the promise that he would do so.

Pretty easy. Took >24 hrs to dry completely. Sofa clean but not new. Was 15 years old, so nobody could make it look new.

I couldn't believe what they accomplished! Watching them dye the carpet and blend it in was better than going to a movie! Ramon was great! Very meticulous in their work and saved me from having to replace the carpet! They cleaned the entire carpet, dyed the bleached spots then cleaned the whole carpet again! The price was extremely reasonable! I will definitely have them back to do my house floors, tile and carpet after the kitchen remodel is done! Great work and that is from a picky guy!

Went just as advertised, no problems at all.

Excellent. Gustavo and Miguel did an outstanding job! They were very knowledgeable, professional, and courteous. I plan to use them again and would recommend 100%. I selected CarePro after reviewing a number of carpets cleaners on Angie's List, Yelp, and Google Reviews. CarePro had the most positive reviews and Gustavo's name was referenced as outstanding.

They were on time and charged me less than what I was quoted. The worker even cleaned his footprints off the laminate downstairs. I will be hiring again.

Roman did a great job. Hard working and professional-took the extra steps to make sure the job was done right! Will call back again for future jobs.

Gustavo was great, giving extra care to areas I mentioned.

They performed an excellent service in my home.

Excellent job. Got carpets cleaned quickly and looks great.

I was not satisfied at all. They did not do a walk through with me when they were done to show me the problem areas that they could not get clean. It was like they were trying to hide stuff from me.

Workers showed up on time, worked through the job, were efficient and professional......and very nice. Would definitely rehire.

Very well. Took several hours to spray clean then spray die then repeat maybe 10 times until color restored. Then cleaned entire carpet. When it dried it looked like new.

As always, Care Pro was on time. The office will call you when they are on their way and it has always been within the time frame given when the appointment was set. My carpets were in major need of cleaning, just a lot of spots and unfortunate doggie spillage. The last time Care Pro cleaned my carpets they put a pet treatment, and I must say it helped get the carpets clean (the spots didn't stick). I opted to receive the pet treatment again. I love this company, they are consistently great and my carpets look & smell like new. Now I just have to remember to not wait so long to get them cleaned next time :)

Excellent! The crew was professional, courteous and accommodating. Carpets looked new when they were done!

The gentlemen came earlier than scheduled, but they had called ahead, so it worked out well. As my wife pointed out, it had been 11 years since we had our carpets cleaned professionally, so they were not looking their best. However the guys went to work and a couple hrs. later the carpets looked almost brand new. They did a great job.....they worked fast, didn't leave a mess and they looked professional.....

I booked an appointment according to their availability. The day before my appointment they called to ask if they could come earlier. I was unable to accommodate as I already had other appointments scheduled. 30 minutes after they were supposed to arrive I begin calling. Subsequently I called every 15 minutes until they arrived an hour and 45 minutes late. I would've been far less upset if they had just been truthful with me instead of telling me every time I called they were five minutes away. I truly believe they scheduled another appointment and pushed me back. When the techs arrived they were professional and polite and apologized. They did a good job and offered to clean the carpet and remove a stain in order to compensate me for being late. This is the only reason I gave them a B. I don't like being lied to or having my time wasted.

Excellent.. they do great work... I have used them numerous times over the years and their service is exceptional! Gustavo Ronal and Samuel did great work and will be using them again for sure!

Could not have been better. Arrived with a patch carpet, the work is invisible and it was on a front stair. Really nice, polite guys. Am planning to use them again for similar issue.

Good. Employees very friendly and efficient.