Bulwark Exterminating Las Vegas

I have been with them over 15 years and have received exceptional service from Ed Sakagwa

it took a while for my tenant to get the appointment locked down but after that all was good. I will use them again in the future with no hesitation.

The service was great and it worked well. The only thing I didn't like was that they automatically signed me up for a contract with them to be serviced every two months. I wanted the contract, but I didn't actually order it so I thought that was a little bit sneaky.. After he saw my note, the manager called to explain that this was a mistake and not how they do business. I am happy with their service.

Overall the service was good due to the fact that the worker that showed up was excellent. However, due to the phone service and normal pricing I chose another company for the regular service.

Fine!!!

We had a little back and forth getting this scheduled, but the tech they sent was an A+. This guy was an engineering student named Joe, and he is a scorpion geek. He explained everything about where they live and how to get rid of them. Really smart guy, professional, spent time explaining everything. Couldn't ask for more. I'll use these guys to do my scorpion treatments from here on in.

They were okay. They need to be prompted a lot and depending upon with whom you speak, they may be responsive or they may not be responsive. They are probably acceptable but unexceptional. They are also expensive. They need to improve upon customer responsiveness and internal communication.

It went okay until they decided to up the rates big time. They come every month. I started up paying $35 a month and it went up to $38.50. It took up to $40-something a month. We've been with them for several years. I'm not at home sometimes when they come. A lot of other companies are a lot less.

They are fantastic. Eric who works for Bulwark is our guy. He is fantastic. He’s been doing our house for years now. We absolutely love him. We trust him. We hope we can keep him forever. We’ve been away for the past month. We had just gotten back four days ago. They haven’t been here for a month so we’re expecting a call soon but I would call them if I saw a bug. He comes immediately. We haven’t seen any bugs. I guess maybe it’s not really getting cooler but the seasons are changing. I am expecting a call from them soon. He comes once a month but if I see a bug like two weeks after he’s been here, he comes right out and no problem.

I called them to see if they would go out and do my daughter's house and they gave me a quote of $150. I was like, no thank you. Then I went on Angie's List and looked and I am like, they are on here for whatever it was, $85. So I buy, then somebody calls my mum who set up the appointment because it is our rental property, someone calls my mum and I don't know the name because I was going to type in then I forgot all of the information, he was like telling my mum, well if it is roaches and this and this, it is going to be this much. My mum is like, this is not going to work. I am like, no, so I pulled the coupon up and it said all that was included. That was the bad part. The service and guy that came out and did it was great but to try to upsell it before you even get to the house that kind of bothered me. It was a couple of days after I bought it so it wasn't bad. They came out and everything went well. It kind of gave me a bad taste in my mouth and I've used them for 11 years. They came out pretty quickly after. The guy was great and he didn't try to upsell. It went as it was.

Max was great! Punctual, friendly and thorough, he started the job by asking about problems or answering any questions I had at the outset. He was very nice and payed respect by using shoe covers before entering. I look forward to having him protect my home knowing that I can always count on him being a call away.

Initially had issues with their re-spray service. However, the company went above and beyond to make things right. I appreciate their efforts. And, as a result of their service, I am seeing less scorpions.

The first time Bulwark came, the technician arrived on time and explained the process. A week later we were still finding scorpions in the yard (using my trusty blacklight), so I called for a respray. The technician did NOT show up and there was no phone call. After contacting the office, it turned out that the technician arrived before we were home and left with no note. That was a wasted afternoon for me. I called again to reschedule and the technician arrived on time. Two weeks later we are still finding scorpions in the yard and we have also found both dead (in the sticky traps) and live scorpions in the garage. I'm not all that impressed with the treatment and I'm glad I didn't get talked into a contract (Prior to the first technician arriving, I received a phone call explaining the process and indicating that we would be on a 1-year contract. The first technician didn't bring a contract and didn't try to sell one. I did receive a phone call after the second technician saying that my monthly service would be there on a specific date. I informed the caller that I was NOT on a contract. Eventually it was worked out.) The treatment has decreased the number of ants, cockroaches, etc. that we are finding - which is what the scorpions eat. Maybe as their food source disappears, the scorpions will disappear too. Update: 3 weeks after the first spray I called again for a respray. Technician arrived on time, but was rude and condescending. He did spray the yard and garage, but left without comment. I realize the poison takes time to work, but with my blacklight I found 6 scorpions in the yard tonight. (Shouldn't they be dead by now from the first and second spray job?) I was able to kill 4 of them with my handy rock and wooden skewer. Update 2: After posting my review on Angie's List, I was contacted by Bulwark. To their credit, they were concerned that I was disappointed in their service and wanted to rectify the situation. I was offered another respray (#3). In the process I was also offered a night time scorpion eradication (technician comes out with a blacklight). I was told that this is normally a $35 uncharge. My understanding was that he was offering this to me free. I was told to expect a call from the scheduler. So the scheduler calls and offers to do the night time eradication. His first opening was at 4:00 the next day. I suggested that a night time eradication should be done at night... when it is dark. He hesitates and then tells me he will call me back. So, he calls back with a 8:00-10:00 window. Perfect. The technician comes, on time. He offers to spray the yard, which I take him up on. After he does that he seems to be ready to leave. I ask about the night time eradication. He quickly sweeps the yard and says he doesn't see any. The icing on the cake of the whole situation... I received a bill in the mail for $35 for the night time eradication (which I thought I was getting free as the result of poor performance). I'm going to lower my rating on price now that I'm out another $35 and I still have scorpions in the yard (I rarely go out at night without seeing or killing at least one scorpion). Save your money on this one. Spray your yard on a regular basis to keep the bugs away (which serve as scorpion food). Hire an exterminator to do it - or buy a gallon spray jug at Home Depot or Lowes and spray yourself (just as effective and much less money). Just my opinion.

I found out from the tech that the little bugs inside were german cockroaches, very prolific. The spraying went quickly, they have a 60 day warranty & told me to call them if the come back. Sure enough they were seen again after a couple of weeks,I called & they got out to the house, the same tech, & sprayed again as their warranty stipulated. If we see them again we will call again. They are hard to get rid of I guess.

Conner came out on time and did a fantastic job. He explained the process, explained the chemicals and was very thorough and knowledgeable. I couldn't have asked for a more professional service all around.

Charles from Bulwark Pest Control came by and took care of our house and our yard. He was so thorough and detailed. He went above and beyond any other Pest Control person we have ever had. Charles sprayed, used granuals in the rock work, removes the Black Widow webs and got all of the trouble areas in which we get bugs. I hope all of the technicians are as thorough and professional as Charles is.

Here is a copy of an e-mail i sent following their service: Hi, I am contacting you today not to complain but to say thanks instead! All to often people in general will only make contact to complain but I wanted to say thanks. Your Company so far has performed admirably, email's are promptly read and addressed, phone calls were answered promptly all questions answered and my service done on time as promised. The technician (Conner) called ahead and when he arrived performed as a professional. So thank you for living up to the kind of people we have come to respect and admire when we use Angie's List.

Conner was very professional, polite & efficient. He even interacted nicely with my small dog who of course thinks he's a pitbull. He thoroughly explained everything he did. Will definitely use them again.

They were great. The technician that was supposed to come and trouble with his truck so they sent another one right about the scheduled time. He asked me a lot of questions to figure out what i needed and then sprayed. Very pleased and ended up signing up for regular service.

Excellent service. Great results and months later still holding. Will call them again.

Bulwark amazed me with their responsiveness, skill, and follow-up. I have a bug-free home. When consumers consider the other companies in in the Las Vegas pest exterminating community, I can continue to recommend this company for their customer-oriented attitude, product application, specialization in pest management, and great employees. They retain customers by doing a great job and honoring their commitment to excellence by returning to a home free of charge in the event a home requires some further attention. That has been an infrequent need in my case! Thanks for caring Bulwark!

Connor Haney did a superb job. He arrived on time and was very professional. Connor explained the process and answered every question we had. It was the first time we ever found dead scorpions after someone had sprayed. What a success!!

It was fine. It was so long ago I don't remember the details but Angieslist keeps pestering me to write a review every time I sign in, so I'm doing that to shut up that annoying pop-up. I honestly don't remember much about the service but the serviceman was friendly and efficient and we haven't seen any more scorpions in the house.

I have hired Bulwark to perform pest maintenance. They were great for showing up on their own scheduled time and spray around the house. No issues there. Once I contact them with some urgency about discovering roof rats they said they will be there in 2 days. The driver showed up, had some problem at the gate and took off without calling us. I called and spoke to a dispatch manager. They said they will get someone over the next day. I never heard from the driver. Called dispatch and the answer I received was that it will be monday (2 days later). In summary, they are good for maintenance treatment as they come and go on their schedule but absolutely can not be relied on in case of an emergency i.e. rats. Hope your experience is better than mine.

real well., Shifted plan to the every other month service. They come out and spray to keep the bugs at bay.