Bugsy's Blinds & Custom Shutters

Description of Work: I wanted to replace my blinds with pillow shades. I chose to go with Bugsy after reviewing them here on Angie's List. Great decision. From my first interaction with their very helpful and professional receptionist/sales assistant to the very helpful and professional sales person to the, yes, very helpful and professional installation team, I was pleased all the way through. I would highly recommend this company.

Description of Work: Measured several windows and doors for plantation shutters. They were able to exactly match my existing shutters.

Description of Work: The office had a mixup on the order so some of the materials were not shipped. Installation occurred, on two occassions, over a six week period. Also, there were some problems with the install itself. The manager was responsive and was professional. He spent time rectifying the situation. There was minor consideration for the inconvenience.

Description of Work: Ok

Description of Work: Silhouette blinds in 3 kitchen windows. We were very happy with the service and we love our blinds.

Description of Work: Measured and installed blackout shades.

Description of Work: We used the services of Bugsy's Blinds & Custom Shutters for drapes and shutters.

Description of Work: Measure and install faux wood blinds.

Description of Work: I purchased $900 of the wood fauux blinds which I knew would not be enough for the entire house but It would get me started. When the salesperson came he was very interested in upgradeding me to the wood shutters which I agreed to. I wasn't sure about white blinds is the other rooms but he talked me into white. When they came I liked the shutters but didn't like the blinds as I didn't think they matched the decor in any of t he rooms and asked if I could exchange them for somethg else. I could but there would be no refund or credit from the initial purchace s. I a kept them. I also purchased outside solar blinds because of the great savings that I would get from my electric bil.l The blinds were fine but I never saw any savaings in my eleactric bill. I was given an invoice with one final number but the items were not individually listed by price, just one lump sum for the whole order. Several months later I decided I wanted to change the white bedroom blinds for some type of cell shade that would match the master bedrooma and 2nd bedroom. He came and showed me a room darkening shade for the bedroom. Again no breakdown of prices for the individual sizes but one lump sum price which I agreed to. When they finally arrived the were not cut to fit my bedroom windows but where too small which allowed a lot of light to come in around all of the sides. So they were not room darkening. When I complained he said that that was they way the they came because of how the manufacturer subtracted out from his measurements. He kept trying to get me to accept that they were supposed to look like that. I have had room darkening shades custom made before and they were cut to fit like a glove and that was what I expected these to be. He was not willing to take them back but suggested that they build frames around the window to block out the light that came in. I agreed to that but when the frames came the were cut too large and did not even begin to cover the light . He had used his same faulty measurements to make these as he did with the blinds. I sent them back and had them redone until they were correct. I waited quite a while for someone to contact me about when the new frames would come but no one did. I finally left a strongley worded phone message expressing my displease at the whole situation. I never heard back from the salesman but a week or so later the frames were delieverd. The room turned out all right but I felt that I had to accept a situation that I did not want with blinds that I did not like. I was not planning on using long curtains in that room but ended up purchasing curtains as an extra measure to keep the light out. When I started to compare the prices that I paid with the factory on line prices I was shocked at the difference. When I asked for an itimized invoice of everything that I purchased I never got one but he kept telling me how he gave me such a great deal etc. I wasn't interested in continuing to try to get the prices so I just left it alone. This was suppossed to be custom work but I would have been better off using the people I used before. The only reason I used them was because of the coupon and I wouldn't use them again.

Description of Work: I had a difficult experience with Bugsy's Blinds installers. I was less than satisfied, howerver, I just decided it wasn't worth the effort to try to fix the problem. I wrote a review for Angies's List and forgot about it. It wasn't long that I received a call from Conrad and he asked to take a look at the situation and said he would make ever effort to fix the problem. And, that he did. He was persistent, pleasant and very professional. It turned out that it was more of a manufacture's problem and Conrad offered a wonderful solution to the problem. The installation was completed on Nov. 6 and it is not only a solution but a beautiful one. I love it. The most remarkable thing about Bugsy's Blinds is Conrad's commitment to customer satisfaction and his ability to come up with solutions. I certainly will use this company again!!!! More importantly, I will recommend the company to my friends. You will be more than satisfied with this company and their commitment to a good product and their customers.

Description of Work: Went into Bugsy's Blinds, was helped immediately and was able to pick out window covering for the entire house ( 15 windows ) in about a half hour. We purchased one "top down / bottom up" duet shade and the rest faux wood blinds. The sales women came to the house to measure as arranged and the install date was arranged to meet or needs perfectly. They called the week before delivery to arrange the delivery time. The installers arrived exactly on time and did an outstanding job. They were polite, fast and extremely clean. We are very pleased with our purchase and would recommend Bugsy's without reservation.

Description of Work: Mesured and installed blinds in the kitchen overlooking the pool and patio.