Braza Stone LLC

I can't say enough good things about Tony, David, Carina and the installers. I started my kitchen remodel in January. This was a completely custom job and took some time, but they were able to get my kitchen completely functional before the lockdown happened. They were always professional, on time and worked quickly and efficiently. The attention to detail was amazing. I am so happy with the countertops and backsplash. I know I made the right choice. Thank you Tony and your amazing staff.

This is a morally bankrupt, incompetent, disorganized, poorly managed granite contractor lacking any attention to detail and completely devoid of any business or professional integrity. Pros Installers had a good attitude. Unfortunately, with there low level skill set, they failed to overcome incompetent job management and grossly inaccurately fabricated prefab granite slabs. Negatives The Fabricator cut all Prefab granite pieces either too long or too wide at their fabrication shop and ignored the dimensions from the drawing from the Templater. All overhangs were specified to be 11/2", except the left and right edge of the stove, (cut flush for stove placement). Overhangs, after install ranged from 11/4" to 21/4". The left side of stove granite top overhang is flush (from wall) with the stove, the right side of the stove granite top sticks out 3/4" (from wall). The seam on two adjoining L pieces, is not flush (level), the epoxy is rough, and the color does not match well with the granite. The Installers did not center the Island piece, all overhangs are different (not 11/2" as specified). The Installers did a sloppy job caulking top edge of granite back splash and the caulking was the wrong color. The Installers spent a significant amount of time trying to modify (re-fabricate) the tops on site creating a mess of granite dust throughout the garage. The original sink brought out by Installers had a dent and a scratch and was rejected by the Owner. The Installers dropped the sink into the sink cabinet on angle stops causing the plumbing to leak. The granite counter top edge of the under mount sink was specified to be flush with the edge of the sink. The fabricator cut the granite sink top opening smaller and the granite now extends over the edge of the sink. The Manager David, being completely unaware and uninformed about details of the install, took two hours to return the Owner's call to address issues on install day. The Manager was very angry and defensive and offered excuses, "all pieces are cut correctly", "this is not a custom job" and "there is little money in prefabs" when the owner asked why the pieces were cut wrong and other issues with the sloppy, sub standard install. Three hours into the install, the Installers had to take the largest granite top piece back to their shop for major modifications (re-fabrication). The Contractor's truck leaked oil on the asphalt (street) in front of the driveway and the Owner had to clean up mess (due to strict hoa rules) in order for Owner to not to receive a fine from HOA. The Owner and Manager of Braza Stone LLC. should not be proud of their unprofessional and sub-standard prefab granite countertop install at my home as they made many, many rookie mistakes and behaved very unprofessionally when presented with problems to resolve. When Braza Stone LLC. has called the Owner, they never leave a message, terribly unprofessional and not helpful. A Certified mail, 4 page letter detailing all the mistakes, was sent a few days after the awful sub standard counter top install, to Braza Stone LLC., requesting they fix all issues. As of the date of this review the Owner has not received a response from the Owner or Manager of Braza Stone LLC.. In conclusion, Braza Stone LLC. is terribly unskilled and unprofessional in all aspects of prefab slab granite countertop installation. Braza Stone LLC is poorly managed and when problems arise that are of their creation they get very angry and defensive and blame the owner of the project. The only mistake this owner made was hiring Braza Stone LLC. . Their Initials start with BS, and everyone know's what BS stands for, that's ironic but those initials fit them perfectly. 1 out of 5 stars is being generous. Disclaimer: This Owner had a nightmarish experience with Braza Stone LLC., and obviously would not recommend hiring them. You're experience with them may not be the same as mine, but buyer beware.

Very efficient, personable, accurately built to what we wanted. Looks great!

unknown

Very professional and suggested different options. Very honest man and look forward to working with Braza Stone