Went well. Guys did some tests and found out the wires to the senors needed replaced. I felt $99 was a bit much to replace some wires since I really could have done that on my own, but it's working great now! They arrived on time and didn't take long to diagnose the issue and repair it.
Description of Work: Garage door wouldn't close unless button was held down till it fully lowered.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Nancy P.
04/2015
5.0
garage doors
+ -1 more
bought an older home -when first moved in October 2010 I called this company because garage door opener was only working part of the time - they worked on it total cost 80.00 -they were great prompt - polite and effecient March 2011 door opener finally just quit - called they came that day replaced with new opener - 60 day warrently - also added a keypad on outside of garage door (at my request) so i could open and close door when going for a walk etc. total cast 138.00 if i have garage door opener needs again i will definently call them again
Description of Work: replaced very old system that was aways breaking
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$138
Charles B.
03/2013
5.0
garage doors
+ -1 more
The entire repair process took approximately 2 hours (7pm to 9pm). This door in its 20+ year service has had the main spring replaced several times and two garage door openers (installed by me). Chris explained everything he was doing in detail and to my satisfaction. I picked his brain about garage door workings (I'm a DIY'er) and he was happy to oblige while accomplishing his work. This old door works great once again, nice and smooth, no more cling, clang and occasional bangs.
Description of Work: The wire cables on each side of the 16X7 garage door had become unraveled and one started to fray thus rendering the door inoperable. After several phone calls from Best Overhead Door's dispatcher detailing what I needed, a repairman was dispatched within a hour of the last phone call. The dispatcher also detailed an estimate based upon what I described of $229.00 to include replace the wire cables, rebalancing the door and spring adjustment. The repairmen, Chris, appeared knowledgable and explained everything he was doing along with causes for the problem with the door. He accomplished the repair within an hour and found an additional problem which he explained in detail, a stress fracture in one of the door panels, causing the door to sage. He explained the fix and what the additional cost would be $119 to include the channel brace and labor. He showed me how to lubricrate and do periodic maintenance. He also readjusted my door opener which was obivously mis-adjusted by me which also contributed to my original problem.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$349
Terry S.
08/2011
5.0
garage doors
+ -1 more
I contacted the company mid-morning and they came out early afternoon to view my broken spring. They quoted me a price for just fixing the spring and one for including a new insulated door. I chose to replace the door. He helped me get my car out of the garage and secure the old door shut and then came back the next day promptly when scheduled. He removed the old door and installed the new one in less than two hours. He made sure that there was no debris or old screws on the garage floor. Payment was 50% up front and remainder when completed. I am very happy with the look and operation of the garage door. They were professional from start to finish.
Description of Work: They helped me get my car out of the garage that afternoon. They replaced the broken spring and door the next morning. The tracks were still in good shape as was the opener so they did not replace them. He hauled the old door away and cleaned up the work area..
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Art B.
04/2011
5.0
garage doors
+ -1 more
Had to call twice.They apologized for losing my first message on second call they responded promptly came out after 6pm to do the repair but needed additional parts. Reapirs were done timely next morning . Employee was professional, courteious and efficent.
Description of Work: New spring on door and repaired garage door opener
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Aaron B.
01/2011
1.0
garage doors
+ -1 more
Right next to the sign requesting that fliers not be left at my house there's one from Best Overhead Door Co??
Description of Work: I have a huge sign on my front door that says "No Fliers," yet Best Overhead Door Co insists on placing them on my door?
Rating Category
Rating out of 5
responsiveness
1.0
Theresa S.
09/2010
5.0
garage doors
+ -1 more
We were very pleased. The technician was Brian and he did an excellent job. I would highly recommend him.
Description of Work: Best Overhead Door Co installed 2 garage doors for me. One was complicated because it was just to have a matching door there, it didn't actually open.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
BARBARA L R.
06/2009
5.0
garage doors
+ -1 more
I was at work and could not come to help my 19 year old who was terrified I was going to kill her. I told her to call the number that was above the garage door opener. they came within an hour of her calling. I called to let them know I would not be there and gave them my credit card number over the phone when the work was completed. You can barely tell where the door has a dent. (I'm thinking she pushed the remote before she was all the way backed out of the garage.)
Description of Work: Garage door came down on my daughter's car and off the track. Richard put the door back on track
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Service Categories
Garage Doors
FAQ
Best Overhead Door Co is currently rated 4.9 overall out of 5.
No, Best Overhead Door Co does not offer free project estimates.
No, Best Overhead Door Co does not offer eco-friendly accreditations.
No, Best Overhead Door Co does not offer a senior discount.
No, Best Overhead Door Co does not offer emergency services.
No, Best Overhead Door Co does not offer warranties.