BEST APPLIANCE REPAIR

When I called, I explained to the person that answered the call, that my door on my fride would not stay closed. I gave her the make and model and was assured the repairman would have the items needed to make the repairs. When the jrepairman arrived (on time), not only did he not have the necessary parts, he had not been informed about my needs. After inspection the fridge, he said he had to special order the parts and would call when they came in. After three days the parts arrived and he repaired the door the next day. He was very professional, and prompt. I was pleased with his work. I was not please with the customer service aspect. If I had not been told when I called the first time time all the parts would be available on the truck to make the repairs on the spot, I would not have been expecting it to be done on the first visit. But the women that answered the phone was sure they would be able to fix it immediately. I believed her and was disappointed when it could not be done. I chose this company because of the ecellent rating. I would not give it an A because of the assurances that were not met. Howeer, I am pleased withthe work that was done.

They service repair man did a good job repairing the dryer. He was very professional at his work and he provided us with an estimate of the cost of the repair. The price was a little high but the service was good. The dryer works well now that the coils have been replaced.

As far as a service check, you can say they did a good job. However, after explaining to me what exactly needed to be done, I refused to pay such a ridiculous amount. I told them thank you, paid them for the service call and sent them on there way. I ended up buying a brand new washing machine all together. When they were here, they were very quick about the whole thing and they even cleaned up their mess. I was satisfied and would hire them again if needed.

The service repair man was very experienced, he new exactly what the problem was with the dryer. The circuit breaker was not turned on, he was very honest because he could have charged me for parts that didn't need replaced but he didn't. I was pleased with the service very much.