Reviews
3.210 Reviews
Showing 1-10 of 10 reviews
Howard B.
08/2012
heating & air conditioning/hvac
+ -1 moreSee SErvices performed for the complete story.
Description of Work: Air conditioner went out. I have a home warranty. Called warranty co 8-1-12;they assigned me to Around the Clock. I called them early a.m. 8-2-12. They agreed to come out 8-3-12. Fellow came out 8-3 and said I needed a new unit. His report was clumsy, poorly done. Warranty co said new unit not necessary; but rather just compressor. Compressor ordered. Did not come in until Monday, 8-6. Around the Clock came out 8-7 to install. People say it takes 2 hours to install a compressor. This guy took 6 hours. At the end, he said he did not have the necessary freon, would return the next day to put freon in. The next day, he didn't show up. On the next morning,I called and talkedto him and he said he wouldshow up that dayto put freon in the system. He didn't show. The next day, Friday, 8-10, I calledAround the Clock and they agreed to send out a guy that day.. [Note: I am burning up all this time with no air conditioning]. The guy showed up that night, around 7 p.m. and put freon in the system. Within two h ours of the installation, I Knew there were other problems. My system was not cooling down. So I called my warranty company early Saturday, 8-11. Theyassigned a new company, L & S,to problem. L &S called me within several hours, sent out a person to look at system the same day. He evaluated situation and concluded the Around the Clock personnel improperly installed the compressor, destroying it. New compressor has now been ordered. I am aware that ARound the Clock fired the tech who worked at my house. I believe Around the Clock is overwhelmed and can't handle the work. I think they will hire anyone they can get. So my advice to people: Avoid Around the Clock.
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$60
Paula O.
08/2012
plumbing
+ -1 moreAround the Clock were prompt and did the job quickly. I have a home warranty so I can't just call a plumber myself, I have to call the warranty company and even with all that, they were here within I'd say an hour when I called the warranty company. I've had 2 or 3 issues and they sent the same plumbing company each time and at both times they were really prompt and did good work.
Description of Work: I used their plumbing services. He replaced the whole kitchen faucet and did some other things here and there.
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Yes, I recommend this pro
Rob F.
02/2012
plumbing
+ -1 moreTechnician was an idiot and performed a VERY superfluous inspection for the leak, then said he couldn't find anything and left. When I complained to the home warranty company they sent out another plumber who found two leaks in under 15 min.
Description of Work: Had water leak in the house. Home warranty company sent around the clock to find and correct the leak.
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$60
Eric L.
08/2011
heating & air conditioning/hvac
+ -1 moreWarranty call - thermostat not working. Technician Daniel came out, told my wife the thermostat was fine - that the problem was that the HVAC unit needed to be cleaned (which, conveniently, wasn't covered by warranty). He told her this, despite not even going on the roof to inspect the unit! This sounded wrong, so we called for a second opinion. Second company came out, and, unprompted, evaluated a bad thermostat (an old mercury-based one that wasn't firing accurately), and replaced it. Problem was solved. But, in order to be reimbursed by the warranty company for the second company's expense, Around the Clock needed to submit the official results of their visit. When they did (two weeks late), their report suggested a bad "ignitor" on the HVAC unit, which would be a warranty covered repair. Obviously, they were trying to get us to pay on one hand and the warranty company to pay on the other. Worst of all, none of it would have fixed the actual problem. This happened 4 years ago (I just joined Angie's List), but it has always stuck in my mind of an example of some of the worst practices out there. I'm stunned that they're still in business. To anyone who has a home warranty, you can demand a different company be assigned to your issue - I strongly recommend you do if this company is the first one assigned.
Description of Work: None - technician evaluation of the problem was completely wrong.
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$55
Tracy B.
07/2011
plumbing
+ -1 moreI was pleasantly surprised at how professional, competent and friendly this whole experience was after reading all of the previous reviews, but I had no choice since I went through my home warranty company. The technician arrived on time, clean, friendly and professional. I didn't know what exactly the problem was, only that my kitchen sink was leaking. The technician discovered that the problem was a crack in the garbage disposal. He installed a brand new upgraded disposal and tightened my faucet handle that I thought would have to be replaced and completed all work within 45 minutes. I was so pleased with his customer service that I called his supervisor right after he left to give him a verbal commendation.
Description of Work: Replaced the garbage disposal, repaired a leak under the kitchen sink and tightened the faucet.
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Yes, I recommend this pro
$55
Joan S.
03/2011
heating & air conditioning/hvac, plumbing
+ 0 moreTechnician showed up on the wrong day (we had a timed appointment the following day), told me the handle was installed, took my money, and left me no paperwork. Upon inspection the next day, I realized the handle was, in fact, not replaced, and when I called to find out what was going on, the company offered no explanation except to say that they couldn't replace that part - but it was a service call - so I had to be charged.
Description of Work: Service call was simply to replace a missing handle on a gas shut off valve.
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$60
DARILYN S.
09/2010
heating & air conditioning/hvac
+ -1 moreMy rooftop central A/C unit started making a loud metal-to-metal noise late Sunday night. I turned the unit off and called my home warranty company. Their automated response system took my report and assigned Around the Clock Inc to do the work. Early Monday morning, a rep from the company called to say that a tech would be out between 9 am and 12 noon. The tech arrived promptly at 9 am and began work on the A/C unit. He was done in under an hour. Because I have a warranty plan, the cost was only a $60 service fee.
Description of Work: Replaced condenser fan motor on central A/C unit.
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Yes, I recommend this pro
$60
Tracy W.
07/2010
plumbing
+ -1 moreunknown
Description of Work: The plumber tried to tell me that the toilet in my 4K sq ft house was continually becoming plugged because it was over used by the two of us -- it wasn't built for heavy use! He made up answers to issues he couldn't resolve. They are so unprofessional it is unbelievable. I eventually called another plumber and they did a great job and really knew what they were doing!!!
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$400
Victor D.
05/2009
water heater repair
+ -1 moreLeak in water heater occurred on a Sunday. Called Home Buyer Protection Corporation (Insurance Company). They issued a work order for All Around the Clock Inc and indicated I would be contacted within 24 hours. Because the leak was severe, I tried to contact them directly. Although they advertised 24-7 service, I received no answer. They did contact me the next day (Monday). They game out and all they did was get information off the heater. They said they needed to contact the insurance company and that they would be back the next day (Tuesday). Off course they didn't get back the next day, but the following day (Wednesday). They did a good job, but I had to pay not only the insurance fee of $60.00, but an additional $280.00 to being the water line system and connection upto current codes.
Description of Work: Replace water heater and updated system to meet current city codes.
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Yes, I recommend this pro
$340
Victor D.
12/2008
plumbing
+ -1 moreContacted warranty company, who advised me that I would be contacted by the contractor within 24 hours. The contractor called as indicated. The contractor responded with 2 hours of the call. Made the repair in a professional manner.
Description of Work: Repaired Garbage Disposal under warranty.
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Yes, I recommend this pro
$55
Contact information
4655 QUALITY CT #K, Las Vegas, NV 89103
Licensing
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Service Categories
Plumbing,
Heating and Air Conditioning,
Water Heaters
FAQ
AROUND THE CLOCK INC is currently rated 3.2 overall out of 5.
No, AROUND THE CLOCK INC does not offer free project estimates.
No, AROUND THE CLOCK INC does not offer eco-friendly accreditations.
No, AROUND THE CLOCK INC does not offer a senior discount.
No, AROUND THE CLOCK INC does not offer emergency services.
No, AROUND THE CLOCK INC does not offer warranties.
Contact information
4655 QUALITY CT #K, Las Vegas, NV 89103