Appliance Repair Experts

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Would not use again

I appreciated that Carlos called while enroute to let me know they would be here in 10 minutes. It took Carlos and Gabe no time at all to diagnose the problem and give me an estimate of the cost. They had the part in the truck were able to quickly make the repair. Both men were friendly, courteous and very professional.

Both phone rep and person that came to fix the stove were very professional. Did not make us feel out of place about having them come visit at all. Technician was courteous and well versed.

Wonderful service, will surely recommend them, It is sometimes hard to find good and fair service on repairs. We are grateful that we selected Appliance Repair Experts a great service company and got a free gift too !

He did an excellent job. I appreciated his honesty and willingness to cancel the call if we wanted.

The 1st repair tech identified the problem but was not certain what part needed to be replaced and did not have replacement parts with him. He took apart a frig he had at home to figure it out the exact problem. We were impressed with his conscientious effort. However, the company's dispatcher decided to send a different person back to the house to repair the frig. While the frig appears to working fine, we did not like having the tech switched on us. Price seemed a bit high for the part that had to be replaced. However, we are overall satisfied with the repair. We state that we will likely not use this company again, because we really did not like the dispatcher dictating that a different tech should come into our home to finish the job.

They came out and let me know that I couldn't just replace the microwave because it was attached to my oven. I didn't like paying $70 just for them to take a look at it, but they did come right out. I probably would use them againi n the future.

Technician was very friendly altho not punctual. He didn't try to oversell us and in fact encouraged us to just wait and see if dishwasher would continue to drain when used (so far so good). Gave us his number and said the initial service charge would be applied against any future charge incurred for repair of pump.

The dryer heat failed on a Friday afternoon. I called Saturday morning. They promised a technician between 12-5. He arrived at about 1 PM. He was professional and started right to work. He immediately identified a broken coil and gave me an estimate. The part was not on his truck but was at the warehouse. He stated that if it was okay he would return at the end of his day, about 5 PM, and complete the repair. He called about 5:15 and arrived at about 5:30, with the part. He replaced the part, cleaned the machine thoroughly and rehooked the dryer vent hose. When he left the dryer was working normally. The company provides a 90 warranty on parts and labor. The final price was very close to the estimate and in my opinion very reasonable.

My gas stove was clicking after my husband spilled coffee earlier in the day. The first place I called said it needed to dry out and it might take a few days. Oh, so helpful that was with a 2 year old and a dog and myself going a little nuts! I called the Appliace Repair Experts and spoke with Mike who said that yes, it needed to dry out and suggested running a hair dryer over the nobs, which I did. This was about 6:30 and Mike said to please call him back around 8 if it was still a problem and he'd get someone out there. He didn't want to send someone out for nothing as it would probably resolve itself, but he still gave me some options, unlike the other guy. It did stop about 7:30, just in time for my daughter's bedtime. And I got a quiet evening. Thank you for the great service! I'm sure that blowdrying sped up the process.

I called the company to schedule repair work and was given a date within a week. The charge for the in home estimate is about $69, which would be applied towards the work if hired. The scheduled day arrived and Tom was on time and very polite. He was able to determine the problem and gave me an estimate of $239.24 to replace the ice maker in the freezer ($110 for labor, $119.25 for parts, $9.29 tax). I've been without an automatic ice maker for about two years and the time had come to do something about it. So I decided that the estimate was reasonable. Tom worked quickly. He showed me the problems that were happening with the ice maker and left the old ice maker for my husband to see later. He was very thoughtful to inquire of me about which cover I wanted to have put back on the front of the ice maker, one with the instructions on how to use the ice maker (from the original) or the new cover which didn't have the instructions on it. Since I have a teenager, I opted for the old cover with the instructions. Call me hopeful. I thought it was nice that Tom even asked. After the work was done, he cleaned up and asked if I had any questions or concerns. It happened that I had another contractor at my house doing some work, who asked Tom for his business card, which Tom left for him on his truck. It was a good day. The folks at Appliance Repair Experts are polite and professional. It was nice to experience good and honest service.

They are extremely professional reasonably priced and punctual.They are quick and efficient. They do a fantastic job would recommend them to anyone that has this problem.

This is the second time I've used this company. The first time was for a washer that wouldn't spin. The diagnosis was a loose wire. From the person answering the phone and scheduling appointments to the knowledgeable service technician I've been very happy with this company. On both occasions I strongly feel that the honesty and integrity of the technician in diagnosing a simple problem has saved me unnecessary repair costs.