Air Pro Master

We were assigned a technician from Air Pro through our Home Warranty company for a leak in the faucet of a walk-in tub. The technician came out and told us we needed to purchase parts but he didn’t know where we could get them. He said we would be responsible for the parts and he would do the installation. We paid him the service fee and after he left I found all his tools in our garage. I tried to contact him at the number he gave us but the voicemail was full. It was a couple of weeks before he came back (after several phone calls) and we had the parts for him, about $400 from Amazon. He then left, saying he needed to get something from a hardware store. We never saw or heard from him again. We had to get a different company to come out, pay the service fee again, only to be told that sort of repair was not covered under our warranty. I was OK with that, but the Air Pro guy should have told us that. I should have kept his tools. When I disputed the charge with the bank, Air Pro responded that the technician came out and even though he gave us the wrong information, we had to pay. I’d give them zero stars—even negative—if I could.

Do NOT go with this company. They quoted me $5,400 saying I needed a new A/C compressor. I called another company and it was the circuit breaker. I bought the part for Home Depot for $16.31, popped it in and the A/C fired right up. I wonder how many people they sold new compressors to when it was the circuit breaker, UNBELIEVABLE!

stay far away.... Hot Water Heater went out filed claim with Home Warranty Company. They sent out this horrible company who sent BOGUS Report back claiming Inaccessible. Its totally Accessible.. My Disabled A$$ could easily access and replace... They just trying to scam more money it appears.

Thursday Dec 15, 2022, our heat went out. Call the warranty company, and they said Air Pro Master would be the technician. Technician came out on 12/16/22, and the person they sent was a rookie. He had to keep calling others in order to understand what the problem might be. after an hour or more, he said it was the gas valve assembly, and the office said the part would be ordered. supposedly they ordered the part on 12/16/22, and said it would arrive on 12/23/22. I had asked them to expediate the part, and they said that was expediated, but talked with the company they ordered from and they said they had an expediated service, which was next business day. Pro Master did not offer say this. on 12/23, the part still had not arrived. Therefore, we were left with still a cold house, with friends, seniors and pets arriving for the Holiday. And they were closed on 12/26. I called another company and they came out ASAP, I had to pay from pocket, but they fixed the unit right away. They said it was not the gas valve assembly but the ignition board, which was available locally. pro master finally called today 12/27, and tried to setup an appointment for later this week. This company was very rude as well, not caring to help the customer especially during a cold time and holiday. I called the warranty company and filed a complaint as well. Don't use this company, they don't care about people.

The company Airpro y flooded our house, broke a new faucet, and then Left. Incredibly BAD Service! Never, never use their services!!!!

The people at Air Pro Master are exactly like their name indicates. They were pros from start to finish. They showed up on time, their price was reasonable, they installed a quality unit, they weren't pushy about making a sale and gave us options and were a complete joy to do business with. They made us a promise at the start that they would take care of us and they did exactly that!

Air Pro Master’s were great. They came out to my rental property and took care of our A/C issues quick. My tenants were very pleased. I highly recommend them.

Air Pro Master has very bad, poor, and unprofessional service. They send this contractor to schedule to look at the problem in our property, the technician of Air PRO Master LLC named "BOB WHITTLE", cannot wait for the door to be opened that we hear him outside the house but suddenly left the house and put the status of our request as we missed our appointment. Then, the second time around, they scheduled sending superior technician with same company service contractor (Pro Air Master, LLC), as a recall with same service problem, we waited on the time of scheduled visit but no body showed up, and nobody even cared to text, call, leave voicemail, or let us know the reason of NO SHOW. They just left us on the air nothing with out any courtesy. The problem our property has not even seen and assessed yet. It's been 2 weeks now. I called and followed up American Home Shield to know the status of my service request and told me since we missed the first appointment, the service contractor (Air Pro Master, LLC) just decided to cancel our recall service because for no whatever reason. How ridiculous, incompetent, inefficient, company to do business. That company (Air Pro Master, LLC) has a very bad reviews in setting an appointments but and Not showing up appointments. If your House Insurance send you this service contractor please stay away, if you don't want to have this inconvenience.

Not well. I had 2 plumbers say faucets needed replaced not cartridges. Air Pro Master or home warranty company decided the cartridges needed replaced. No communication just showed up and replaced cartridges. Also a 5 hour window for serviced . Seems like they should be able to schedule better. They did call 30 minutes before showing up. Their response was faucets are not leaking. Correct but I’ll be replacing again in a year. Past experience shies this to be true.

We were contracted with Air Pro Masters through our home warranty company (HSA). The job was requested July 2, they said they'd come out on July 7. They never showed up and then told HSA that the job was complete. It took me several days of calling, getting hung up on, being put on hold and long wait times on the phone to finally reschedule. They rescheduled for July 16. THEY NO SHOWED AGAIN! They cancelled the appointment and never called us. We finally had to contact HSA again and the contracted us out to another company. Within 2 days the job was completed. We DO NOT recommend Air Pro Masters.

If I could give this company zero stars I would. If your home warranty tries to stick you with this company. VEHEMENTLY decline. Save yourself time, money and use a company with professionalism. They sent a plumber to fix a leak under my sink. Plumber stated only something needed to be tightened. I went out of town, came back underneath sink completely soaked and flooded out, leaking. Called this company back, young lady said soonest Monday. I called back again spoke to another rep. Advised I have water damage due to the plumber not fixing the leak. The leak is still ongoing i need someone ASAP. She stated a plumber would be out the next day ( Saturday 6/27/20). Saturday I get a call from Rofo* - "sorry our plumber had a family emergency we can come out on Monday" Today is Monday- 6/29/20- Call from Ashley- " Hi, we need to reschedule you for tomorrow between 1-6pm. Our tech truck broke down" Second reschedule in three days. Is this really a company you want to do business with. I have already called American Home Shield and demanded my service fee back. By this time, I have already called another company ( out of pocket) because of the amount of the water damage to have the leak fixed, now a restoration company has been out to take the wood from underneath and the cabinets to avoid mold. All this because Air Pro Masters did not FIX my leak, did not send a tech back to check or rectify issue that caused secondary damage to my property. I truly believe their tech caused this additional damage. What started off a a small dripping leak has turned into a major leak with damage because of this company. They do not care about their customers. Please I am out of pocket so much money and this horrible *** company still have not come out. This would be DAY with a leaking pipe and water damage cause of this company if I would have waited for them.

I highly recommend them. They are very professional. Excellent communication skills and they got the job done fast and well. Their prices are reasonable.

Francisco was very professional and did a great job. Very nice service have used in the past and will definitely use in the future. Thank you.

They were excellent. It was amazing. they came out and fixed iy. I would definitely use them again. The price was good. The have a great service. The customer service was amazing.

They did a good job. It was really a good job. They were on time. They were in a clean uniform. They were professional. I would definitely use again. I would recommend them to my other friends. They have really good prices. They were great.

If you are considering hiring Pro Master, LLC, do not walk away, run away. Today an Air Pro Master, LLC representative came by our house to repair two toilets. We were using our American Shield Insurance Policy. We have to pay a $75.00 fee for each service call. I explained to the representative that the toilet continues to runs after it flushes, when the water in the tank reaches the desired level, the water continues to run and the turn off value is too close to the water line and it is difficult to turn off the water. He said there was nothing he could do about the shut off water value because it is/was a preexistence issue. I said no problem with the shut off value. He turned on the water and then he noticed the flap did not go down like it should. He looked at the arm attached to the handle. He told me because the arm had some corrosion it was not allowing the flap to sit. Then he said because there is corrosion on the arm then that is considered a preexistence condition as well and was not covered under my policy. Then I explained the ball was not rising to the desired level therefor the arm attached was not shutting off the water when the tank was being refilled. He manually pulled up the aforementioned arm and the water shut off. He said the arm was working now therefore there was nothing he could do because it is currently working. Any plumber should realize if the flap is not sitting or lowering like it should 99% percent of the time the flap needs to be replaced. Anyone with any plumbing experience should know in Vegas if a metal arm is in water for any period of water it will show some signs of corrosion. Again, if any plumber noticed that one has to manually lift an arm to shut off the water then it is not working properly. Then he tried to tell me the arm attached to the flap is causing the arm attached to ball to malfunction. The two are not connected. How can he possibly tell whether these are preexisting conditions if they were working properly when we purchased the house? Over the years, I have done plumbing work; I have own and managed income properties and houses, replaced and repaired numerous toilet parts. I found his explanations beyond reason. If any other Pro Master representatives are like this young man then they should not advertise as a plumbing company.

Very good communication, Extreme punctuality. Neat and fast completion of the job. Definitely would use them again in the future. The serviceman was Paul.

Air Pro master technician who arrived was a coward and acted in a lame and unhelpful manner. He refused to fix the AC and simply left. We asked technician to stay and finish the job, but he did not listed and left. We could not believe it and were very frustrated. This is a potential law suit case because a sick child and was inside the overheated apartment and technician refused to help. Technician looked for excuses not to fix the air conditioning most likely because it was very hot outside 110F heat wave, and it was Sunday and Fathers day or perhaps simply too much of repairs for Sunday. He took pictures of birds on the roof, blamed birds on the roof, and simply left without our permission. We had to call another AC company to fix the AC who was not scared of birds or pigeons on the roof. Airpro Master had wasted our time and disappointed us very much. We hope they develop more courage, compassion and hard work attitude to do their job in the future. We will never use them again. Red flag. Our home warranty company American Home Shield was able to find another AC company to work on our AC.

They replaced and referred water abatement team for tear down and repair. Process was fast and clear.

I felt this company was neutral, at best, in a very competitive field. They certainly fixed the problem and they honored their appointment time. Those are very good things. I can't speak to the quality of the work, or the accuracy, because I know nothing about air-conditioners. But I can speak to the quality of the customer experience which was unremarkable, even poor. The dispatcher who arranged the appointment, Gaby, was subtly impatient and sort of sounded indifferent at best. She lacked politeness and care. This can be unnerving when you're using a new company. The technician was very efficient, but again customer service fell short: There was a lack of professionalism in the way he showed up, shirt un-tucked, a minimal greeting, minimal explanation of what he was going to do and when he was going to do it, etc. This was not a bad experience, just not one that I would recommend to others when I know there are tons of A/C companies out there and many, many make it a priority to make the customer feel like they matter.

Their "Tech" had a major attitude and so did the office staff! They are disorganized and IT'S AMAZING TO ME HOW THEY REMAIN IN BUSINESS!!! Their Manager yelled at the Old Republic Representative on the phone when we had a three way conversation. Old Republic Management will be calling me back about this. I will suggest Old Republic not use Air Pro Master at all. Do yourself a favor and don't even think of using such an incredibly lousy company.

Contacted through my home warranty company. They responded almost immediately after calling in for repair. The technicians were professional, polite, and seemed to know their business. They did not try to up sell me at all.

A very pleasant Experience, I will use this contractor again.

Tech was great. Explained everything that he was doing. Have used them in the past and will again.

Contractor was quick and on time. That wasn't the issue. I had an Insinkerator Garbage Disposal with a sound baffle option. When it got replaced they used a "Standard Plumber Friendly" disposal that doesn't have as much power as the one I had before and doesn't grind things up well. Plus, its loud. They should have replaced it with one that had similar features. When I called them they told me unless this one goes out I'm stuck with it. They should have done the right thing and replaced it with one that was similar to the one they took out of my sink. Bad business to put in a cheap disposal. Bad business. I won't let them in my home again.