Air Pro Master, LLC

They did an excellent job. They were able to bring our water heater up to code with a reasonable price. The plumber that did the work was very knowledgeable and helpful.

seemed to be done correctly. seemed very knowledgeable. Answered all my questions. Very efficient. water heater not leaking so I am happy. would recommend.

THESE PEOPLE ARE A COMPLETE JOKE!!! I had the extreme misfortune of being assigned to Air Pro Master by my home warranty company for a toilet that just kept running. Tech visit 1 Plumber arrived and was dismayed that it was not just the flapper. I can, and did, change that myself. Why would I pay the home warranty company 100.00 service call fee for a 4.00 part? Beyond that, I don't know why it keeps leaking and needing to fill back up multiple times per minute. Plumber said that he would have to take the whole toilet apart, and promptly departed. Why would he do that? He came to fix it, but did not fix it. Two days later, I hear from the home warranty company that they have approved to replace the whole toilet. What? Why would we do that? No one discussed that with me. I don't want the whole toilet replaced for a guts of the tank problem. (I later learned that this company has a reputation for blowing the job out of all proportion to make more money) I can no longer count how many calls I have make to the Air Pro Master office. They never call you back when they say they will. Nothing they say can be believed. Tech Visit 2 Same tech arrived and I asked him what he was here to do, since no one ever confirmed to me if we could just fix it instead of replacing the whole thing. He had the little part in his hand. Okay great, please go fix it. 1.5 hours later, he has replaced part of the guts of the tank, and no more leak. No more running endlessly. Great. Tech says if anything comes up just called the office. Sounds reasonable. Tech departs. But he didn't turn the water back on fully. I have very low water pressure. Just a trickle from the faucet. And the tank is now loose and wobbles. Wasn't like that before. And the plate in the street which covers the water meter, where I assume he turned the water off, is not replaced. I call the office. Oh, no. I have to call the home warranty company and request a 'recall'. Tech Visit 3 Office calls me at 0900. Tech will come out today 8-1. Okay. 1000 I see out the window, because my home office faces the street, when tech pulls up. In the time it took me to open the garage door and walk outside, he had already driven off. Was here no more than 1 whole minute. Didn't come in to address the tank he left loose. Did he turn the water back on? Nope. Still just a trickle from the faucet. What did he do? Put the cover back on over the water meter in the street. I call the office yet again. Tech has moved on to the next job, after he drove away a mere two minutes ago. I am assured that he will return after that job. And that if he doesn't come, or does, but doesn't come inside again, to call the office right away. What a joke. That was four and a half hours ago. The office is closed. They have no emergency line or dispatch. Just a voicemail. Am I meant to wait all day? Is this guy coming back or not? This is a holiday weekend. I wish I had never heard of Air Pro Master, who are neither pros, nor masters of anything, apart from wasting your time. This has been going on for a week now and looks to be heading for two. To fix a running toilet. Do yourself a favor and call ANYONE else. If your home warranty company tries to assign you to this company, insist they use ANYONE else. If they will not, cancel your contract on the spot.

This company was the third quote I received. It wasn’t about the quote it was about the overall service I received. I learned so much about the unit, what was going on with the old unit and answered any questions I had. I recommend them to everyone. Oh and my unit was installed within two days.

Very expensive, definitely shop around and be clear on your needs, I was charged $185 just to install two thermostats that I provided?well beyond the market rate. M

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they overcharged their work.

Efficint

Replaced old AC with new one in 8 hours. Awesome!

They are very professional, on time, and very knowledgeable. Best company around. will hire them again and again.

It was all good despite this job being done during the COVID-19.

No pressure consultation, job done quickly and effectively.

The installers were curtious and pleasant. Cleaned up after. Even put the blocks back under my gate to keep my dogs safe. Would recommended them to anyone

The service was quick when they say that they would send somebody within the hour, itâ s true. They give you an honest quote.

I repeatedly mentioned the lifetime warranty put forth online by **experts**. No one disclosed that, at least, for the model being sold the warranty was 10 years, only if registered in no more than 60 days, or five years if late registration for warranty. Only the installer has the information to register the warranty. That made the warranty below the usual standard since it did not include labor at any time-just parts. They said that they were responsible for filing the warranty. Purchaser has no information necessary for self-filing warranty registration. Claims of being a major Goodman distributer in LV should have known that this unit is NOISY. It is like having a running old dishwasher or washing machine in each room served. This was not disclosed. Can be heard a distance away in non-serviced rooms. Even the cats look up to see what is happening when it turns on. It works hard to keep the room 4+ degrees below the set level with the floor even cooler by a degree or two. Cats have caught a cold since the installation. Installers were polite, easy-going, seemed capable during install

Great team to work

Very good service...

The team at All Pro Masters was easy to work with. We handle a couple mishaps but tgey wete anle reset and get the job back on track. I enjoyed working with them. There techs did a good job.

I feel the service was excellent. The crew was professional. The young man ( do not remember his name) explained everything to me before beginning the work.

Ed is a customer oriented person, the installers finished the job on time. Thank you Air Pro Master!

Terrible, dishonest, rude, dismissive and not willing to repair problems they create. Their tech re-wired several components on my AC unit against the wiring diagram then left without the AC working. Second tech comes our and says it will take him hours (if he can even figure out what the guy did) to fix the problem. Said he never should have done what he did. Told me to call and reschedule, when I did after poor treatment by their clerical staff I spoke to I think the owner. He was arrogant, rude and dismissive. I ask that he come out to see the damage his company did, he refused and told me to call someone else. There is a bit more to the story but not enough room to write it all. **Do Not Use, terrible, dishonest, inexperienced**

The technician was very knowledgeable, polite and helpful.

Very fast. Everything was handled in one day. They were awesome.

They did a very good job in a very tight space.....

New A/C and furnace installed, water heater, and 2 new toilets. Everything looks and works great.