They had to redo a few of the windows. The gentleman that was cleaning the windows used a ladder inside the house and caused a crack on the wall. I wasn't very satisfied with their service. I would not use them again.
Description of Work: They cleaned the windows throughout the home inside and out.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$300
Response from Affordable Window Cleaning
SHE IS A GREAT CLIENT OF US AND I AM REALLY SAD TO KNOW ABOUT HER COMPLAINT HERE. THIS IS THE FIRST TIME I HEARD ABOUT A CRACK ON HER WALL AND THAT SHE WAS NOT HAPPY WITH OUR SERVICE. THE PRICE WAS MORE BECAUSE SHE ASKED US TO DO A LOT OF EXTRA WORK WHICH WERE NOT INCLUDED ON PRICE. BESIDE THE LAST TIME SHE HAD HER WINDOWS CLEANED WAS IN NOVEMBER OF 2006. HER WINDOWS WERE EXTRA DIRTY. WE GAVE HER A BETTER PRICE AT FIRST TIME BECAUSE SHE SAID SHE WOULD LIKE TO HAVE IT DONE EVERY 6 MOS. AND IT WAS A MAINTENANCE PRICE. HER HOUSE HAS 46 WINDOWS, 19 REGULAR SCREENS IN A 2 STORY HOME.
Joan C.
11/2008
1.0
window cleaning
+ -1 more
The crew came 1 hour and 45min. late, did an inferior wash job on the windows, including leaving streaks and water marks; as well as, completely skipping a window. Charged $115 instead of the $85 or $90 quoted by the owner of the company. Every time they have come in the past, the price has been different and more. Brian Diehl, the owner, sent a man to the house to collect the money two weeks after the job was done and the check was...yes, it really was, in the mail. Brian got belligerent and hostile on the phone, then threatened to turn us over to a collection agency and charge late fees. He was very unpleasant and a little frightening. He was way over the top!! He said he didn't need customers like us. Fine...we sure don't need him. We will NEVER use his service again.
Description of Work: Cleaned exterior windows to residence...including garage door windows on front of house.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Response from Affordable Window Cleaning
THE SERVICE WAS PROVIDED FOR HER DAUGHTER WHO GAVE US A WRONG WINDOW COUNT, AND WE GAVE AN ESTIMATE FOR THE AMOUNT OF WINDOWS SHE PROVIDED TO US OVER THE PHONE. THE WINDOWS SHE SAYS WE MISSED ARE THE GARAGE WINDOWS WHICH WERE NOT INCLUDED ON PRICE EVEN THOUGH WE WENT BACK AND DID IT FOR HER. THE CHECK WAS NOT IN THE MAIL. AFTER THE JOB WAS PROVIDED WE DID NOT HEAR FROM HER FOR OVER 2 WEEKS. SHE CALLED US BACK AFTER WE CALLED HER MOM, AND WE SAID IF SHE WOULD NOT CONTACT US BACK WE WOULD PUT HER IN COLLECTION. THE SUBCONTRACTORS INDEED WERE BEHIND OF SCHEDULE BUT WE CALLED TO LET HER KNOW THEY WERE RUNNING A LITTLE BEHIND THIS IS A PROTOCOL IN OUR COMPANY, BECAUSE SOMETIMES WHEN CLIENTS GIVE US A WINDOW COUNT WHICH IS DIFFERENT WHEN WE GET THERE IT MAKE US RUN BEHIND OF SCHEDULE.
CINDY C.
11/2006
5.0
window cleaning
+ -1 more
I always get a positive response from my customers on the work that was done.
Description of Work: Affordable Window Cleaning does the window cleaning for many of my house cleaning customers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
MATTHEW S.
05/2006
5.0
window cleaning
+ -1 more
We've used this company for three years. In the past, we've had them clean both inside and outside, but the last time, they only cleaned outside. They sent two guys to do the work which they completed within two hours. They cleaned all our windows to our satisfaction.
Description of Work: Affordable cleaned about 18 windows on the outside.
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Service Categories
Window Cleaning
FAQ
Affordable Window Cleaning is currently rated 3.8 overall out of 5.
Affordable Window Cleaning accepts the following forms of payment: Check
No, Affordable Window Cleaning does not offer free project estimates.
No, Affordable Window Cleaning does not offer eco-friendly accreditations.
No, Affordable Window Cleaning does not offer a senior discount.
No, Affordable Window Cleaning does not offer warranties.
Affordable Window Cleaning offers the following services: CLEAN WINDOWS INSIDE AND OUT. CLEAN SOLAR AND REGULAR SCREENS, OUTSIDE TRACKS, LIGHT FIXTURES, AND MIRRORS. CARPET & TILE CLEANING/EXTRACTOR.