ACE AWNING CO

Generally pretty good. I'm a picky customer (see my other reviews), and the process was generally fluid in the right direction. They responded to bumps. Some of the delays didn't make sense, but overall, I love the patio awning. It makes a great "indoor" space around the pool that is used daily.

They did a great job. Arrived when they said worked steady. I used Angie list reviews to make my choice and glad I did. ace is the BEST!

unknown

Called and spoke with Chris first of all very rude did not even ask what type of project I was calling for just said and I quote **if I have $15,000 dollars right now to spend he would come to the house and give me a estimate otherwise do not waste his time** He was very rude and short on the phone and if he is so busy why bother being at a home show to promote more business at this point they will not get mine.

Called their main number during normal business to schedule an appointment to have someone come out and provide an estimate for a patio cover. I had to leave a message and my call was returned the following day. The representative asked for the approximate measurements (8' by 25') and then stated that my job was "very small" and that the minimum price for them to perform the work would be $5,000. Since I had already received bids within the $2000 - $3000 range, it was obvious they did not want my business.

I received quotes from 3 different companies. When describing what I wanted, I was told it was impossible without actually putting 2 different roofs on top of each other. I wanted a combination of solid and lattice. The other quotes that I received did not cost as much as the quote from Ace Awnings (Chris Luzak). What I did receive from the other companies wasn't even a sketch. A few lines jotted down and a price followed by a hard-sell tactic. I had one company show up for a free estimate as stated on their website, through emails exchanged as well as voicemails, and they still tried to tell me that I was in some kind of a contract with them based on a quote they gave me that consisted of about a 20 word description followed by a price. Basic bait and switch which obviously didn't sit well with me and would have never stood up in court. These other companies couldn't even give me a drawing of what I wanted let alone a drawing of what they were trying to sell me. Chris gave me ideas based on engineering that he had done in the past and could do. He also took into account the actual direction of the sun to my yard (which nobody took the time to do) and suggested designs that would take advantage of angles that I could benefit from based on the direction that my house is facing. He had no problem designing exactly what I was looking for in the roof. The quality is excellent. The professionalism is excellent. Based on what I've heard from a number of resources, Chris will definitely stand by his work in the future as well. Receiving the best possible patio from someone that stands behind their product for years is priceless as it provides necessary piece of mind. If you're looking for a patio cover, I strongly suggest getting a few quotes from different companies. Then talk to Chris. The choice will be crystal clear.

It was fine. I changed my mind in using him but it wasn’t anything to do with him. He just told me what and showed me. He was very nice. They came right out.

We met Chris at a landscaping show and were impressed with his knowledge of the awning materials and engineering. It was obvious that he has been doing this for quite a while and has deep knowledge. This made us very comfortable with Ace. We bid out the project to two companies, and although the other bid was lower, we didn?t care for the design and had a sense that we wouldn?t like the results. Ace produced by far the better design, taking our thinking which we thought was good and making it great! In addition, Ace handled all of the interaction with the HOA and getting the building permits?which was a huge benefit for us. Ace arrived to break ground as scheduled, with a crew of 3-4. The project was quick?completed in just a couple weeks including some required inspections. The Ace supervisor was great and very accommodating. Chris came by a couple times to inspect the work and make sure we were satisfied. Once the project was completed (and paid for), we discovered a few blemishes/dents in the alumawood. I emailed Chris and someone was out the following day and spent about four hours making the fixes?and found more things than we did. He made the point that if we had anything else they would be happy to remediate. Ace produces high quality work that they stand behind and will fix any problems long after final payment. Chris worked with us very closely, helping craft a design that was GREAT! I would highly recommend Ace Awning.

I was introduced to Ace Awning by Living Water (who I had met at the Cashman Center Home Show) as part of an entire backyard re-design project. I learned that they work together on projects like this. (Living Water does everything but the patio cover. I am using them as well and will review them after completion. To date, owner Mark Mcloone and his wife Christine have been really great to work with.) Chris (Ace Awning's owner) designs the patio covers himsef. He did a great job of incorporating what we wanted into a beautiful design that fit our smallish backyard. We wanted as few columns as possible to not obstruct the view. Chris was able to design a patio cover of approximately 500 sq. ft. with only two columns. I learned that this is accomplished by using steel beam construction that almost no one else uses...and the one company that did, still had to use four columns. Ace is more expensive, but in this case you get what you pay for. This cover was a lattice design (not solid) and was to be attached to the house. We wanted the lattice for air movement but wanted them as close together as possible to provide the most shade. I had solicited quotes from several other paito cover companies. Some wold not decrease the gap between their lattice and some would for slightly more material cost. Ace Awning's design is standard at less spacing than anyone would give me. Very happy with that! Scheduling went well especially considering how busy they are. Chris consolidated workers on another job to finish it and bring all of them to mine allowing them to finish on my deadline. They cleaned up after the job but should have covered that end of the pool as some aluminum shavings fell in. The only (small) negative on this project. If you solicit a quote from Ace, Chris is going to demand about $1000 or so up front prior to showing you any designs. he has had people give his deisgns to other companies. While I understood that, I refused to do so since I did not know him or his company. What if I did not like the designs or the price? It's not refundable...but does apply to the job if you use him. Thankfully, Living Water intervened and Chris gave me some ideas of what the cover might look like without making actual drawings (a compromise). That's all we needed and went ahead. In retrospect, had I known Ace's quality and innovative designs, I would not have had a problem paying for the design drawings in advance. My advice to others is that if you want less columns, a quality cover, a reputable company, and understand that you are going to pay more for that (Chris can give you an idea of the cost based on the rough size of the cover), go ahead with the deposit because you will use Ace anyway. No one else I found can do what they did and I had five companies come to bid the job. We are very happy with the cover and would recommend Ace Awning ( www.aperfectpatio.com) to any of our neighbors!

Did excellent job and was finished quickly. I was not on site and depended on them to do the best job, and when I went back a month later I could see they did great! Definitely use them - best price and co-operation and professionalism . I had called other companies, and this was the one that stood out.

They do custom plans which I like. I would give them overall an A.

The things were okay. It wasn’t as smooth as the last time. He had given me a price to do the work in the last fall and he did the work. When he came back this time, he wanted to jump up the price. Given the labor market around here, I wasn’t too pleased about that. He claimed that he was charging me a higher price because his materials were going up. So it took us about two weeks because we were negotiating. He finally came down to the price he originally quoted. Other than the fact, there was an inspection that had to be done on it. I agreed to pay for the permit. I actually went to some other people after he raised the price and couldn’t get anything anywhere near the product that he was offering. The job he did turned out excellent. I’m very happy with the work. He played hard to get this time. He did not respond to my calls promptly. There are not many people who do what he does. He can build longer supportive span of patio covers. I will probably use them if I need this done in the future. He actually has the equipment and the engineering to do the job. I will use his services again in the future.

They were very prompt, proficient and professional in giving us the quote. It was more expensive than what we were looking for and when they came back their follow up or attitude was not the greatest. The initial experience was wonderful.

Ace representatives provided a detailed explanation of the installation schedule. A few delays occurred which they could not have anticipated when we signed our contract. They worked on a Saturday to make up for some of the delay. Because of the size and span of the support posts, two days were required to frame and pour the post foundations including city inspection of the footings. Then once the footings were set (about a week after pouring them) Ace completed erection in the three days they had promised. Like any job, there were a few issues that needed to be addressed. But Ace representatives were open minded and quickly corrected the problems. The sign of a superior contractor in my perspective is not the contractor who has no problems but how he addresses any issues that arise.

Ace Awning Company only made us give them one hundred dollars as a down payment; that showed us for this size of job just how easy this company was to work with. We knew what type of enclosure we wanted to start with, and they provided examples to meet that. The results were what we imagined to start with and to get good quality work made it so much nicer.