A&R Complete Service

Unresolved HVAC Issues and Poor Customer Service We first contacted A&R Complete Service in early September because our HVAC unit wasn’t working. The system would only blow air constantly and wouldn’t turn off. A tech came out and “fixed” the issue. The air conditioner started working, but the fan kept running nonstop. The tech came back and finally got the fan to turn off. Fast forward a few weeks—when we needed the heater, only the fan would run again, and no heat came out. Same problem. I requested a follow-up, and a different tech came out that same day. He spent about 15 minutes and said the issue was fixed. Fast forward to last night—we used the air conditioner, but now the fan won’t turn off again. I submitted another service request. When the service department called this morning to schedule, they said the tech could come out tomorrow between 12-4. I told them that I couldn’t turn the fan off, even after shutting down the entire unit, and that it smelled like something was burning. The representative was extremely rude and just said they were within their 24-hour policy I am deeply disappointed with the unprofessionalism, poor customer service, and lack of urgency displayed by A&R Complete Service. Their inability to properly resolve the HVAC issues after multiple visits has forced me to seek help from another company. I will never recommend A&R Complete Service to anyone

The HVAC company you are searching for. No excessive markup, professional, answers calls, schedules promptly, does what they say they are going to do. Outstanding technicians, install done as soon as equipment was avaialbe.

A&R came to my house in Sparks, NV after a service request from American Homeshield. They spent about 10 minutes at my house and said the AC pan had rusted through and has been rusting for years. This caused American Honeshield to deny my claim due to a preexisting condition. I’ve had the contract for over 9 years. I was not able to be home at the time and both techs were very rude to my wife and kids. A&R will not return voicemails or messages. I hired another contractor to come out and determined that the pan is not rusted and A&R tech had cut wires to cause my AC to work upstairs which made the condensation problem worse which resulted in my ceiling caving in. Tech diagnosed the problem as a bad condenser and a-cool. This is a horrible company. Do not use them! I will see them in court.

Requested a technician to come out and help as our AC went out. They were contracted by the home warranty policy on Thursday morning. After waiting 49 minutes on hold I was told the appointment was the following Sunday between 8 am to 12 pm. Note the temperature was 115 everyday. The technician arrived at 10am and said he couldn't do the repair as he didn't bring a ladder and to call and reschedule appointment. I called the company back and they said they can't get on roof because I have patio over hang and they won't enter from the side of roof, that's not what the technician said. Now I have to wait another 3 days for another company to come out. Who doesn't bring a ladder? Don't use this company if you want your air conditioning fixed.

My AC unit first started blowing hot air into our house on Monday. The technician, Antonio, came on Tuesday. He said he fixed a wiring problem with the unit, and that everything was good. Within four hours the unit was blowing hot air into our house again. They sent the same technician back out on Wednesday. He said he added coolant to the unit. Everything seemed to be going well until late Thursday morning, when again, the unit started blowing hot air into our house. We have a home warranty that likes to contract with these people, so they set up another dispatch with these guys. The contractors are supposed to contact you for scheduling within 24 hours. I had to call A&R myself to schedule the next service. I specifically asked for a different technician, who would not simply do the quickest fix and leave that will break a few hours later. They sent Antonio back. He added more coolant. I pointed out that this is exactly what he did two days ago, and it didn't fix the problem. He assured me it will be fine this time. Welp, it's been about 18 hours, and lo and behold, my AC is blowing hot air into my house again.

These guys are completely incompetent and you should avoid them at all costs. They were assigned by our warranty company to fix our mini splits only to come out and say that they do not know how to fix mini splits? Reall? What reputable HVAC company cannot fix mini splits these days? Then they were assigned to come out to fix our HVAC. Not only did they lie to the warranty company, but they also completely misdiagnosed the problem. We ended up having to switch to a better HVAC company who immediately fixed the issue and we have had no problems since. If you are assigned to these idiots by a warranty company, please save yourself some time and aggravation by just calling the warranty company and politely asking to be switched to a different company. I can see by their reviews on this and other sites that they are consistently terrible.

The worst company around. I encourage you to look elsewhere for repairs. In making a claim through American Home Shield (AHS) for water coming out of my vent, Shadd from A & R Complete Service came out and did not complete the service. Shadd did not go into the attic to check the source of the leak. He proceeded to tell my wife he "didn't fit" in the attic. He left with no repairs being completed. 1 1/2 weeks later I have water damage in my bathroom. I called AHS for a recall and Shadd came out and he proceeded this time to enter the attic where the leak was. He said "It was a moved trip pan. I didn't see it last time because I didn't go that far back." I asked about the damage done from the first visit to the second visit and their negligence of not entering the attic and going to the source of the leak during the first visit. Their response is "We are not covering it." They lied to AHS about the initial visit to cover their poor craftsmanship and professionalism. A & R's integrity, professionalism, and job performance is in serious disarray. If you get assigned them through AHS please respectfully decline this business and seek another business that will actually help you not hurt you.

Absolute WORST company, please do not use. We had a severe leak in our ceiling of our master bedroom and this was the company that our home warranty company sent out. We waited three days for the plumber to come out and he ended up not even leaving our foyer after we explained what was going on, instead telling us that it was an HVAC leak. He was in our house for all of a minute. So the next day the A&R sent out an HVAC person who confirmed that it was an HCAV issue because the glue and primer that held the PVC pipes together had failed, causing one of the PVC pipes to slip out of the elbow joint that was holding it. A&R; however, reported to our warranty company that the only way this pipe could have come out is by someone PULLING IT OUT MANUALLY, which means the claim wouldn't be covered. Why on god's green earth would anyone climb into their second story attic, crawl the 10ft over to this joint, when it's over 115F to pull a pipe out and thereby cause their ceiling to collapse and expose their pregnant wife to mold that has now set in?! We were told by the technician we could pay $400 and he would fix it right now (yes, $400 when all that needs to be done is slap some glue on the pipe and stick it back in the elbow joint) or he will get approval from the warranty company and come back. Since the claim was denied because the tech told the company that we did this ourselves, the warranty company said that they can have the tech come back out and we would just have to pay the $649 that is now the estimate to have the pipe repaired. Now I know what you are thinking, just go up there and put the pipe in yourself, totally get it. Except now we have 3'x5' hole in our ceiling where the water removal company had to remove the damaged drywall, which we now have to pay for out of pocket, as well as whatever it will cost to repair the missing drywall. We have since confirmed with another HVAC company what the issue is and they said that this isn't uncommon in the Las Vegas valley as homes are built suspended and therefore shift, putting extra pressure on the pipes, in addition to the extreme heat. Thanks A&R!

This company has been trash! Every call has at least at 20 minute wait time. The office is unable to find account information and does not follow up in a timely manner. I had to call for 2 weeks straight to get assistance for a heater issue after it was assigned to this group through my home warranty. Then the problem was incorrectly diagnosed and created further issues. Now, trying to reschedule them for a recall has been impossible. I was told there is no one to escalate the issue to and I am stuck waiting to get on their schedule again. But I do not trust the tech to diagnose or fix the issue. Other companies techs have also mentioned that they do not trust the work done by this company.

I can't believe the Home Warranty place actually uses this place. I have had the misfortune of having them repair two different houses now. They are absolutely ridiculous. Claims to have fixed something that is still not working when they leave and then you have to put in another work request. You call them and very unprofessional and very argumentative. They say you have to put in another service request and you wait longer for somthing they never fixed in the first place. It has been 9 days so far with no air conditioning when over 100+ degrees. Who knows when and if they ever fix my air conditioning. Sooo beware and don't use. Ask your warranty place if they have anyone else to use.

It’s no surprise this company continues to have bad ratings. After my interaction with Nancy, I will NEVER do business with this company. They were issued a repair order for my AC through American Home Shield. I had my appointment in place, Monday between 3-7pm. Schedules were arranged to have someone present. I called A&R at 5:18pm to check to see how soon I could expect their technicians. I was put on hold. After looking into my account, she stated that there were notes that I called to cancel my appointment because the AC was working. Complete lie! She said her co worker, Mattie, was the one who notated that I called. When I asked to speak with her, she said she was not in. How convenient! After she realized she wasn’t getting off the hook that easily, she put me on hold once more. She came back to say her coworker got things mixed up and cancelled me by mistake. Come to find out, their technicians are out until 8pm, so its 5:25 at this point, I stated, get the technician back on my ticket, we are still here waiting. She then disclosed that their technicians are so backed up and they’re having a hard time catching up. Could it be that I wasn’t cancelled by mistake!? Frustrated, I called her out and of course and she decides to hang up on me, instead of providing the best service possible. Lies on top of lies. I would be aware and cautious of doing business with this company. I called back extremely upset that she would do that. I asked for her manager and she proceeded to talk about having appointments the following day. Completely ignored me! I tried again. I expressed my frustration because I waited over the weekend and my aunt who’s 80 and lives with me is having a hard time with the heat. After listening to her scheduling options, my schedule wouldn’t allow it. Their mistake became my problem, not theirs. After going back and forth, she stopped the conversation and denied my service. I called American Home Shield to get another company out but American Home Shield called Nancy to confirm denial of service and she went back to the original lie and stated that I originally called to cancel because my AC was working! I couldn’t believe it! I hope you learn from my experience. There’s a lot of other companies out there willing to be honest, fair and gain life long business. This is NOT one of those companies. David is the manager at A&R. Let’s see how he responds, if at all. This will let you know what kind of company you’ll be dealing with.

I live in Las Vegas Nevada. My Air Conditioner stopped working in the bed rooms at my house so I called my home warranty American Home Shield (AHS), AHS chose A & R (AR) Complete Service Corp as my contractor here in Las Vegas NV. When the AR technician showed-up he told us that he found a leak near the compressor so he repaired it and charged us $630 for Freon since it apparently, all leaked out. I thought the charge was excessive but I just swallowed the cost and moved on. When I got home from work I discovered it was still hot in the bed rooms. I called AR and they stated they would sent someone over in a few days. They dispatched the same technician and this time he stated that the Air Compressor died and needed to be replaced. He also stated I would have to pay $50 to recharge the compressor once installed and a $250.00 compressor disposal fee. I questioned why I was being charged the $50.00 for the recharge fee because I just paid $630 for the Freon. I didn't feel it was a legit charge since the technician misdiagnosed the original problem. So anyways I brushed it off and the technician told me he would have to order the compressor and they would schedule an appt when it arrived. The very next day a woman from AR called to remind us that we must agree to pay the $300 total charges otherwise they would not repair our AC. I brushed it off until I had the chance to talk to AHS about the charges. I called AHS they stated the $300 charges were not covered under the warranty so I was required to pay. I was not happy and felt it all smelled fishy. At the time, I was only concerned about the $50 charge so I did some research on google and I discovered that the $250 compressor disposal fee was bogus. I found several YELP complaints, articles and even a RIPOFF report mentioning AR. I the checked the Republic Services website as well as the Nevada EPA website and both stated that as long as the compressor was Freon free there were no disposal requirements or fees. Since I knew my compressor was going to be completely be replaced it would not contain Freon so therefore the $250 charge was bogus. Republic Service excepts the disposal of compressor without any charge. I also found many other complaints on Yelp, the Ripoff Report, and the BBB about AR. Now here is where it gets crazy. In preparation for the repair I made copies of several articles I found on the Internet. When the technician arrived the very first thing he told me I would have to pay him the charges first before he did the work otherwise he would not repair my AC. Now this really ****** me off because I had already paid the $75.00 service fee and $630 for really nothing because the technician misdiagnosed the real problem and now they were forcing me to pay the charges first otherwise no repair. So that’s when I mentioned the articles and told him I was not going to pay him I had no problem paying the $50.00 charge but I was not paying the $250 for the disposal. The technician then called the owner and about 20 minutes or so the technician came back into my house and told me that I didn't need to pay the $250.00 disposal fee however now I needed to pay $150.00 for the original $50.00 work. Regardless of what I said they refused to do the repairs unless I paid the $150. At this point I was already without AC for almost two weeks so at this point I had no choice but to pay it or be without AC. Living in Las Vegas at 110 degrees’ days and 100-degree nights is not something I’d wish on anyone. WARNING do your homework before you contract with anyone. Two things I would do before you except any AC contractor; 1. Ask how much they charge for Freon and 2 do they charge a compress disposal fee then decide. By the way; AR is not the only HVAC company that is charging disposal fees so be on the lookout. ALSO, I must mention there are several articles that reference AHS also involved with these charges. I'm now looking for a lawyer because companies like these need to be held responsible.

Beware of this company and do not let them into your home or complete any work for you. Our problem started with the home warranty. We had a completely clogged system in which another firm removed the clog but said to be sure to file another home warranty claim to have another firm come with a larger machine. George From A & R came out to my home for 90 seconds and said he did not have the proper equipment to complete that job. Then 30 days later we get a $150 bill from the home warranty detailing that A & R cleared the drain and completed the work. That would be challenging to do being on my property for 90 seconds without any equipment? My wife called A & R several times with no call back. We finally spoke to A & R on the phone and George the technician admitted to doing no work. That obviously isn't what A & R told the home warranty.... I then asked to speak with a supervisor several times and finally he put Bob Osborne on the phone who is the divisional manager. We once again went around in circles where Bob also admitted they did zero work but cleared the drain. Long story short look at their other reviews. This company is fraudulent...Although my time is way more valuable than $150 I am so angry I may call the contractors board to file a complaint. I want to add I absolutely signed no documents stating any work was completed.

They were very responsible. I used a tech, I think his name was Andrew. The tech was knowledgeable, he was very pleasant. I will use them again when I do the Spring tune-up for the air conditioning. He came on time, he did what he had to do, he really explained the answers to me and he took care of it. I really did not have any complaints at all. I was a little reluctant to use them as I addressed with the tech and also with the office is, some of the sites today where the people evaluate and sometimes put good things, but usually people tend to when there is good things they don’t write about it. But when there is bad things, they do. They had quite a few negative comments and I was kind of reluctant to use them but when the tech came to my house, but that depends on the tech too; because you’re not dealing with management, you are dealing with people in the field. When the tech came to my house, the other house, he did fine. There was a problem with the thermostat, and he fixed it. He checked everything out for me so that’s why I decided to use them in the house that I live in. I asked for the same tech and he came out again. And I’ll ask for the same guy again in a month or two to check the air conditioning. I can’t say anything that has to be improved. He came on time, he called me when he was on his way over. The price was fair. The quality was good.

We have a 4 year old Samsung French Door frig that has been leaking lots of drops from the ice in the door dispenser. Over the phone, Samsung was of no help to me. We had a good guy change out our ice maker which seemed to help, but very little. Then he found that there was a factory defect in the design and referred me to A&R who works on Samsungs. Kristin did some magic and got Samsung to spring for the repair - we did not buy an extended warranty, but there was no cost SINCE IT WAS A FACTORY DESIGN DEFECT. Clint, who did the repair and is the owner of A&R, was FANTASTIC!!!!!!! There were 3 problems: the box holding the ice maker was not properly sealed, a water tube needed to be adjusted, and we needed a new auger/fan. The Kristin/Clint team got the parts and Clint installed them. Now we have only an occasional drop, the ice cubes are better formed, and I can now remove the ice cube box without using a jack hammer for 5 minutes. If you are having trouble with a frig like ours, get on the phone and ask for Kristin. I will give A&R a call in the future if I need an appliance repair - Clint is the greatest.

I'm providing the cost of the service call ($125) for my home warranty with American Home Shield (AHS) so don't translate $125 to be the cost to install a Booster. The technician (Alex) was very polite, professional, knowledgeable and willing to give me an education on what he was doing and answer any questions I had. My units are 16 years old and I know that they are going to start to fail which is why I purchased the home warranty. I was concerned that the compressor was going to be bad and that I would have to wait for parts to be ordered while going without A/C while enduring 100+ degree temps. Once I made the service request through AHS I was provided with the name of the service provider (A&R Complete Service) and I decided to read the reviews here (Angie's). What became apparent to me when reading the reviews is that most of the grievances are on account of how AHS deals with parts orders and costly repairs and has nothing to do with the quality of the work performed by the service provider (in this case A&R Complete Service). These home warranty companies get steep discounts on parts so of course they are going to require you to use their parts providers which often results in not being able to have same day service to repair your issue (and could result in multiple wait times). That is the price you pay for having a warranty and only being on the hook for the service call fee versus $2000 to replace a compressor (for example). If you get a warranty READ THE FINE PRINT, don't be frustrated when you have to wait for parts, and realize that the alternative is to get the repair done outside the warranty and pay the significantly larger cost. IF YOU ARE GOING TO COMPLAIN ABOUT THE PROCESS FOR HAVING REPAIRS DONE THROUGH YOUR HOME WARRANTY COMPANY, WRITE A BAD REVIEW FOR THE WARRANTY COMPANY AND NOT THE SERVICE PROVIDER WHO IS DOING WHAT THEY ARE CONTRACTED TO DO AND ASSUMES THAT YOU HAVE READ THE FINE PRINT AND YOUR EXPECTATIONS ARE PROPERLY SET!!! Finally, I also read a review that some folks were upset about charges for disposal, etc. Most of these guys are paid on a commission so of course they will look for ways to make more money. This is a fine line between honesty on the part of the technician and diligence on the part of the customer.

I have lived in Las Vegas for over 18 years and this is the worst company I have ever had to deal with. The only reason I used them was that they are a vendor with my home warranty company. The tech that came out Wayne, was the biggest idiot I ever came upon. I told him that there is no cold water running in my house. He checked the kitchen sink only and made his diagnosis. He refused to go upstairs and check the bathrooms and laundry room. To say that he was lazy and unprofessional is an understatement. When I called A & R Complete Service to complain about how lazy and unprofessional he was, the rep that I spoke with could care less. Her attitude was just as bad. The only reason A &R Complete Service has any business at all is because they are a supplier with home warranty companies. Because of the poor service I received from A & R Complete Service, I cancelled my home warranty with HSA. They offered no help at all with this situation. I contacted a plumbing company on my own and they took care of the problem. PLEASE -- DO NOT USE A & R COMPLETE SERVICE or HSA HOME WARRANTY. There are so many other reliable plumbing companies out there. Always read reviews first. A & R Complete also has horrendous reviews on Yelp as well.

A&R was referred to me by HSA Home Warranty for 2 separate toilet leaks. The technician showed up as scheduled. After a brief inspection, the guy says that there's no toilet leaks despite there being stains originating from the base of the toilet. He didn't know what the problem was and said he suspected a slab leak problem or that my dog urinated in that area (WHAT?!?). He left without doing anything. I ended up getting a second opinion and paid an additional $75 deductible. The Union Plumbing tech walked in took one look at it and said there was a backup somewhere and diagnosed a septic backup because the two affected toilets were on the same side of the house and probably share the same line. He recommended I find a septic company to root out the lines. Before the septic company could show up because they had a backlog, the backup got so bad that the septic vents in the backyard exploded spewing sewage all over. It turns out A&R took down my credit card number for the deductible incorrectly and this week I receive a notice that unless I pay the $75, they would send me to collections. Even after I explain to them the situation and the fact that they horribly misdiagnosed the problem, they said, "Well you still owe us the $75." Not even a "sorry" or "we'll make it right". Needless to say, I don't want to pay these guys a single dime for such incompetence. All in all, it took me 5 weeks to get the right diagnosis, root out the septic lines and get the toilets working. If you're thinking about using these guys, don't. Avoid them like the plague. There are plenty of better service companies out here.

I recieved a call that someone would be at my home between 10-2. The service man called when he was 20 minutes away at approx. 10:30 AM. He was professional, knew his job and changed the motor in about 30 minutes. If i have to use this company again i will certainly ask for Alex. What a pleasant experience...

Requested service through AHS, our home warranty company on July 1, 2013. They assigned A and R Complete Service Corp, who called within 1 day and set initial appt within 2 days. Technician arrived on time and correctly diagnosed problem as defective compressor. His estimate included the following non-covered (out-of-pocket) costs: $125 for Freon recovery, $95 for disposal of old compressor, $105 for Freon line modification, and $75 service fees (total $400). Because we had no control over who did the work under our home warranty, and because the temperature was 113, we agreed to the charges in hopes the work would be completed quickly. We later learned that modification to Freon lines was not required or performed, and we could have recycled the compressor locally ourselves for no charge. We also learned that the replacement compressor is a standard item and readily available in the area from multiple suppliers. Replacement was delayed 1 day by July 4th holiday, but eventually took 11 calendar days from date of the service request. The repair appears to have been completed correctly on July 11, 2013, but we were overcharged at least $200 dollars with the full knowledge and concurrence of American Home Shield.

Since I have an American Home Shield home warranty I was at their mercy in who they assigned to check out my A/C unit. I was assigned AR Complete Service. There was no problem with them calling me to set up an appointment and the tech arrived on time. BUT after checking the unit he confirmed what I already suspected that I needed a new compressor. This would be my 3rd compressor on this unit.( it seems I need to have either a new fan or compressor or something every year). Anyway the tech said he could see so many repairs and welds on the unit that he suggested I take a cash out from AHS and just get the work done on my own or get a new A/C unit. I originally said no and I would let the warranty group take care of it. Well, AHS agreed to cover the compressor but AR Complete Service said I would have to pay for the freon and CRANE!!! I asked why I would need a crane to replace a compressor. My A/C unit is on the roof of a 2 story house but my other compressors were either carried or hoisted up by rope to the roof. The tech said they require a crane....I checked with the A/C manufacturer and other A/C companies and they all laughed at the idea of using a crane to install a compressor. They also try to charge you for the disposal of your old compressor... I said I would dispose of it myself and showed him a story from the Las Vegas Sun that said this is a big rip off and there are no special requirements for disposing of these units. I know this job would cost about $1600 if I had to pay for it on my own and I am sure that the warranty companies only pay about half that amount so I can see why the companies they send out try to get more money out of the customers BUT TO REQUIRE ME TO PAY FOR A CRANE IS CRAZY. AR Complete also said I would need an electrician to repair burned out wires and fix my fuse box that was damaged when the compressor went out... according to other A/C companies that came out to give me a bid on a new unit nothing was wrong with the wires or fuse box... all the compressor did is trip the fuse. I decided to take the cash out and buy a new A/C unit.... I bought a Trane from Phoenix A/C and Heating ... it was installed today and they seemed to do a great job.

Yeah, actually we have used the services of Aand R Complete Service. Very good, I am very pleased with them. They provided service for water heater replacement, water heater service. They did our air-conditioning also. They did a good job on the air conditioning and so I called them back for the water heater. The price was good too. I have used them twice and I wouldn't hesitate to call again.

They did the pre-winter maintence inspection, cleaned the a/c units and heater, tested them for functionality and reported just one problem that was covered by the warranty.

Representative came punctually, worked quickly and told us of one concern. Yes, they do repairs for the home warranty plan, which we have, but he honestly told us fixing the one concern would not be covered by the warranty until the whole machine failed. I am surprised at the other review of ARS. We would recommend them to anyone and will call them if we have a future problem.

Aand R Complete Service is who you must use if you have American Home Shield (AHS) home protection. I will not renew with them do to my experience with Aand R. We had a leak in our ceiling so called AHS. They told us to call Aand R. Gary from Aand R came out and looked at our problem and said we were missing a pan that is supposed to collect water when its humid out. It was very humid so the water was overflowing. He said it would not be covered by insurance. Okay, I understood. He came out a few days later, put in the pan and said all was well. A couple of days later the leak was worse. Now our ceiling was bulging and water was starting to leak into the hallway. Gary came back and said the pan was defective and he would have to order another one. A few more days go by and he does not come back with a pan. He comes back with a sealant he puts around the pan. I'm a bit upset, but he assures me this is fine. Two days later my ceiling in the bedroom is bulging and water is running down my bedroom door and the door can no longer shut as it is swelling. The floor is soaked. 24 pool towels it took to soak up the water. We poked holes in the ceiling and filled a large ice chest with water poring down from the ceiling. We them wet vac'd the attic which we had to empty 3 times. It was a total mess and my hallway and bedroom ceiling were looking horrible. We called and complained and asked for the manager. Arman came over and asked me if I had pictures of how the ceiling looked before this happened. I told him I might. He said I would never be able to prove they were responsible so..........so sad for me. We asked for the owner of the company. We never got her name. She never called us. Armen blew out the line and we finally resolved the leak. We had to pay out of our pocket to have all the repairs made. We received a refund check for $100.00. I know.........shocking. If Gary had sealed the pan the first time he came, none of this would ever have happened. They never accepted responsibiity. In addition Gary never bothered to make sure the line the water drains into was clear. We were told by Armen, the manager, that is not their job.