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A & R COMPLETE SVC

Heating and Air Conditioning, Water Heaters, Handyman Services

Reviews

2.33 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
0%
1
67%


Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.3
responsiveness
2.3
punctuality
2.3
Showing 1-3 of 3 reviews

Tony G.
08/2017
1.0
heating & air conditioning/hvac
  + -1 more
I live in Las Vegas Nevada. My Air Conditioner when out in the bed rooms at my house so I called my home warranty American Home Shield (AHS), AHS chose A & R (AR) Complete Service Corp as my contractor here in Las Vegas NV. When the AR technician showed-up he told us that he found a leak near the compressor so he repaired it and charged us $630 for Freon since it apparently, all leaked out. I thought the charge was excessive but I just swallowed the cost and moved on. When I got home from work I discovered it was still hot in the bed rooms. I called AR and they stated they would sent someone over in a few days. They dispatched the same technician and this time he stated that the Air Compressor died and needed to be replaced. He also stated I would have to pay $50 to recharge the compressor once installed and a $250.00 compressor disposal fee. I questioned why I was being charged the $50.00 for the recharge fee because I just paid $630 for the Freon. I didn't feel it was a legit charge since the technician misdiagnosed the original problem. So anyways I brushed it off and the technician told me he would have to order the compressor and they would schedule an appt when it arrived. The very next day a woman from AR called to remind us that we must agree to pay the $300 total charges otherwise they would not repair our AC. I brushed it off until I had the chance to talk to AHS about the charges. I called AHS they stated the $300 charges were not covered under the warranty so I was required to pay. I was not happy and felt it all smelled fishy. At the time, I was only concerned about the $50 charge so I did some research on google and I discovered that the $250 compressor disposal fee was bogus. I found several YELP complaints, articles and even a RIPOFF report mentioning AR. I the checked the Republic Services website as well as the Nevada EPA website and both stated that as long as the compressor was Freon free there were no disposal requirements or fees. Since I knew my compressor was going to be completely be replaced it would not contain Freon so therefore the $250 charge was bogus. Republic Service excepts the disposal of compressor without any charge. I also found many other complaints on Yelp, the Ripoff Report, and the BBB about AR. Now here is where it gets crazy. In preparation for the repair I made copies of several articles I found on the Internet. When the technician arrived the very first thing he told me I would have to pay him the charges first before he did the work otherwise he would not repair my AC. Now this really ****** me off because I had already paid the $75.00 service fee and $630 for really nothing because the technician misdiagnosed the real problem and now they were forcing me to pay the charges first otherwise no repair. So that’s when I mentioned the articles and told him I was not going to pay him I had no problem paying the $50.00 charge but I was not paying the $250 for the disposal. The technician then called the owner and about 20 minutes or so the technician came back into my house and told me that I didn't need to pay the $250.00 disposal fee however now I needed to pay $150.00 for the original $50.00 work. Regardless of what I said they refused to do the repairs unless I paid the $150. At this point I was already without AC for almost two weeks so at this point I had no choice but to pay it or be without AC. Living in Las Vegas at 110 degrees’ days and 100-degree nights is not something I’d wish on anyone. WARNING do your homework before you contract with anyone. Two things I would do before you except any AC contractor; 1. Ask how much they charge for Freon and 2 do they charge a compress disposal fee then decide. By the way; AR is not the only HVAC company that is charging disposal fees so be on the lookout. ALSO, I must mention there are several articles that reference AHS also involved with these charges. I'm now looking for a lawyer because companies like these need to be held responsible.
Description of Work: REPLACE AC COMPRESSOR UNIT.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Jaime R.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
On time and fast service. Recommended from home warranty company. Would use again.
Description of Work: Neither furnace ignited in the fall. Tune up and light pilot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elaine C.
08/2012
1.0
handyman service, water heater repair
  + 0 more
. the
Description of Work: I have a rental property in Las Vegas. My tenant came home on a Sunday evening to find that our four-year-old water heater was leaking (It was a 75 gallon tank under warranty until 5/31/14). I a Home Warranty Plan (you can't live without one if you have a rental). We called in the water repair and it was assigned to A&R. They were already closed for the day, so someone came out the following day to assess the problem. I was contacted promptly; everything completely explained; and promised a replacement water heater would be installed the next day. Even though the water heater and parts were under warranty it does not cover labor; removal; connecting to gas line; permits; etc. My tenant contacted me the following evening with a report of a "no show" after being given the run around by the company all day. I called the man who had been at the home on Monday, was treated rudely over the phone (as was my tenant). I reported the incident to my Warranty Plan. I wrote a lengthy email to the company. The end result: My tenant did receive a new water the following day (suffered an additional day without hot water); which my tenant blames me for. I did finally speak to A&R's Office Manager, Keesha. She is the only one at the company I would give "A's" to. She contacted my tenant; wrote a letter of apology; and said the employee that was assigned to replace the hot water heater was no longer with the company. (Her words). Even though Keesha was courteous and professional, I cannot recommend this company. She is not the one that is doing the service repair work. I am waiting for a follow-up from her after this issue has been escalated to the owner. My warranty company has removed them as a "go to company" for my contract. Very unhappy in Idaho

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$865

    Contact information

    4511 DEL ORO DR, Las Vegas, NV 89102


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Water Heaters,
    Handyman Services

    FAQ

    A & R COMPLETE SVC is currently rated 2.3 overall out of 5.
    No, A & R COMPLETE SVC does not offer free project estimates.
    No, A & R COMPLETE SVC does not offer eco-friendly accreditations.
    No, A & R COMPLETE SVC does not offer a senior discount.
    No, A & R COMPLETE SVC does not offer emergency services.
    No, A & R COMPLETE SVC does not offer warranties.

    Contact information

    4511 DEL ORO DR, Las Vegas, NV 89102