HAVE BEEN WITH THEM FOR OVER 12+ YEARS. IN THE LAST TWO YEARS THERE HAVE BEEN PROBLEMS. UNABLE TO RESPOND TO SERVICE CALL IN A TIMELY MANNER. SEEM UNDERSTAFFED AND UNPROFESSIONAL IN THEIR CONDUCT. 3 ALARMS NO ONE EVER SHOWED UP. NEIGHBOR NEXT DOOR HAD ALARM GO OFF AND THERE WAS A BREAK IN. POLICE RESPONDED BUY A1 DIDN'T SHOW UP FOR 4 HOURS. SAID THEY WERE BUSY AND SHORT HANDED. THAT'S NOT MY PROBLEM. ALL THIS OCCURRING IN THE LAST TWO YEARS. PREVIOUSLY TO THAT NO PROBLEMS.
Description of Work: SUBSCRIBED FOR MONTHLY SERVICE, PAID $400 FOR UNSATISFACTORY ADDITION SERVICE WORK.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$400
05/2006
4.0
home security systems
 + -1 more
A 1 Security did a good job installing our alarm system and they do a fine job monitoring it as well. When they installed it they thoroughly explained how it operates and have been patient with our questions. We are satisfied customers as they help us feel safe. The only down side we have found is that sometimes they are slow in answering their phone.
Description of Work: They installed my alarm system and they also monitor it.
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Service Categories
Home Security Systems
FAQ
A 1 SECURITY is currently rated 3 overall out of 5.
No, A 1 SECURITY does not offer free project estimates.
No, A 1 SECURITY does not offer eco-friendly accreditations.
No, A 1 SECURITY does not offer a senior discount.
No, A 1 SECURITY does not offer emergency services.