Sunrise Service, LLC

It was great. They did what they thought was going to fix the problem. I think it was the problem, but we will see. So far it is okay. I think he thought he was fixing the problem so he was doing his job.?They were very responsive.

Casey did a great job checking plumbing and assured me all was in good working order. John did equally good job checking HVAC. Very happy with their service.

hose line leaked, had to call him back to replace a hose that suepposedley state of the art best new thing. Will never use this service again.

The technician performed an excellent service. the bathtub faucet needed repair. then service call was completed in 1 hour.

It has been a while so I don't have details memorized. I did report to you that the company was not responding to my phone calls so I cancelled my purchase and went with another company. I think they put their offer out there but only call the customers when they need the work.

Showed up on time did a great job and fixed a filter in the bathroom sink at no extra charge. Took a couple of hours but the results have been good. This is the second time we have had them out for work and each time we have been very satisfied.

Too hot outside, thus the a/c runs longer. Found no problems. I attibute no problems becaue we have a twice a year check up with this company. Technician was very friendly and knows his stuff! Had a unit install and service contract for over 10 years now. Wouldn't be without them!!

Quality workmanship and parts. Very professional and courteous. I'll do business with them again as needed.

Very courteous, professional. Work was done quickly and completely with no problems. Great service all around.

Initial contact after purchase was within 1 day and service scheduled at my convenience. Arrival was right on time and he called when he was on the way. Provider had all the supplies needed for the repair and completed the work in a very timely manner. Cleaned up and we were done! All charges were discussed before the work was performed so there were no surprises. VERY pleased.

Punctual, professional, helpful, informative and a pleasure to do business with. My new plumber! Love this company and plumbing foreman Casey Webb.

Casey had to cut drywall backed be plywood (two hour garage fire wall) to expose the existing plumbing stubs. He then connected the drain and hot and cold water to the existing utility sink with faucet. He also mounted the sink to the wall with provided hardware, and caulked the sink back splash. Casey supplied all the required plumbing fittings except the faucet. The work required two hours. I purchased an Angie's List $79 special for two hours of labor valued at $200. The total cost was $700. The final cost was $500 after the $200 labor credit. Casey was courteous and professional. He arrived on time, worked nearly noiselessly, and cleaned up the work area before leaving.

First off, let me go over the good. The technician was great. Super nice guy, knew his stuff, and was very understanding of everything. The issues are with the company itself, which is why I would urge folks to avoid using them in the future. First off, on the blower motor itself, they quoted me a price of $875, which I believe included the price of a new capacitor. Knowing nothing about replacement prices and knowing the reputation this company has on Angie's List, I assumed that was a fair price. It's not. They'll say it is, of course, but it isn't. Whether it's the motor costing me almost $500 when it costs $200 for them or the labor costing almost $400 for what would've been a couple hours of work, it would appear that this company's modus operandi is to take their customers for all their worth. (And I fully appreciate that the company is in the business to make money. I don't fault them for that. But there's a fine line between respecting your customers and taking them for a ride. This strayed toward the latter.) But even that wouldn't have been enough for me to write a particularly negative review. It's what actually occurred on the final invoice that really got me. The technician arrived at around 12:20. He wrapped up his initial diagnostic at 1:15. He then left to get the motor and came back at 2:30. (Not sure why it took more than an hour to pick up the motor, but again, the technician seemed like a genuine person and I assume there's a lot of overhead to get the part or that the supply store is half an hour away or a combination of both.) About 10 minutes later, at 2:40, I told him I was going to have someone else come to do the diagnostic and the service tomorrow because they quoted me a price, including labor, that was half of Sunrise's quoted price. Plus they agreed to do the second opinion for free. So the technician called the office and I assume his boss wasn't happy because it took 20 minutes to work up an invoice and it looked like he was getting chewed out on the phone when I came out to get my invoice. And at this point, everything really went south. Sunrise charged me $85 for the service call and $255 for 3 hours of labor, which I paid because clearly these guys need the money more than I do. But I asked the technician why I was charged for labor while he was doing the diagnostic? Was the diagnostic $85 + labor? Because I was never told that. I was told $85 for the diagnostic. In fact, the technician had originally written down 1.5 hours of labor, which would make a ton of sense. No labor for the diagnostic and 1.5 hours of labor getting the part, coming back, and putting everything back together upstairs on my HVAC. But no. His boss wanted labor for the diagnostic, labor for getting the part and coming back, labor for putting everything back together upstairs, and labor for arguing on the phone for 20 minutes with his technician about how much to charge me. The only explanation I can come up with is that the boss was p***** that I decided not to use them for the motor replacement and they were trying to get as much as possible out of me. And if money is that much more important to your company than your customers, then go ahead take mine, because I think that's disgusting. Maybe I had a bad experience. It looks like lots of other people have had a lot of success with them as their HVAC providers, so I can't speak to the general performance of this company. But my experience working with Sunrise was just about as awful an experience as I've ever had from a service provider.

This was our first experience with HVAC service in Las Vegas. Our interior designer, Gary Adamski, referred us to Sunrise Service. Everything about the experience was pleasant and professional. They cleaned, checked and tested our AC units and will return to inspect our furnaces in the Fall. Michael Giannone was really helpful and we are happy to have an established relationship with Sunrise in case emergencies arise in the future.

Went very well. Snaked out drain clear to the front of property. Advised on further steps needed if drain clogged again.

Arrived on time. Very professional. Didn't try to sell us anything other than the job we wanted done (a frequent complaint of ours). A very positive experience and we will definitely consider using them again.

The service person showed up on time and was very professional.

Installed the water heater but, unfortunately, it was defective. The plumber worked for hours trying to get it to work properly. Next day he installed another water heater that was clearly an upgrade. I was very happy.

called, would hang up on you. It would say please hold for the next operator and then it says thank you for calling and it hangs up on you. I called back during business hours and left a message on an answering machine. I did not receive a call back on Tuesday or Wednesday. Having a two year old and a pregnant wife, I needed to get the AC fixed (92 degrees in the house and rising). I attempted to call this company again and again, the emergency answering system continued to hang up on me. I called another company who came out and looked at the unit. I was told the compressor was done. The job would cost me $996 in labor fees since the part was still under warranty by the manufacturer. The other company said that for a brand new ac unit like this, there should not be any issues with the compressor and it was probably damaged when installed. The other company even said that because of this unique issue I should try one more time to get in touch with this company and see if they would help, considering the problem and how new the ac unit was. Today, Thursday 9-4-14, I called and was transferred to Jan who is in charge of handling the American West communities. I explained the situation and she basically called me a liar. She said there was no problems with the phone system; that they received messages from it the past couple of days. Then she told me that sometimes when ac units are put in, the same day the compressors breaks. I again explained that I have a 2 year old and a pregnant wife and asked if there was anything we can do to work something out. I did not think it was fair to pay full labor for a brand new unit only 6 months out of home builders warranty. She said there was nothing they can do, that it would cost me over $1200 to fix it, and she offered to transfer me to her supervisor. The supervisor, Duncan, tried to tell me that the compressor was my fault because I didn't contract them to come and perform their 23 point maintenance inspection. He also told me that the answering system did work, suggesting numerous times that I must have been calling the wrong number. I offered to send him my ATT phone bill to prove the amount of times I called. He laughed this off. I explained that because of their phone service I had to spend $50 on a service call to find out that a brand new ac unit has a bad compressor. He said he would see what he can do and would call me back. He basically cut me off every time I tried to explain my situation. He eventually called me back 20 minutes later to confirm that there indeed was a problem with their phone service. He never offered an apology after both he and Jan basically called me a liar. He said the deal he could make for me would cost me $850 in labor. By the way, the other professional company offer to price match and give me a further discount and even went so far as to guarantee labor and any other problems for 1 year after. This is on top of the parts 5 year warranty. Needless to say I am going with the other company. Just a warning to everyone, this is a highly unprofessional company from Jan all the way to the supervisor Duncan. I was never offered an apology, never spoken to like a valued customer, and was pretty much accused of being a liar as if I was trying to get over on them. I find it hard to believe that such a major problem for an ac unit so new would occur, let alone cause me and my family to suffer and led to me being spoken to and treated the way I was. I highly recommend looking else where for ac unit companies.

After the job, the owner called and inquired about the job. The job went well. No problem since the repair.

It was a good experience. The man who came out was very good.

Tech called. I could barely understand him and he said just call back first thing am when computers up and I would be took care of . I called next am and female practically laughed in my face apparently this is holiday week every day is after hours pay and they'd get here when they get here. Opted not to go with this company that dr Horton used to install ac units as found out later several in community breaking at same time

They are always available to us when we have had an issue. In the summer, they have been here on the maintenance plan. I think that their pricing is fair.

Called at 4:00PM when we realized AC was not working. We were told the tech would call within an hr. Received call within 40 minutes to say he would be at our house by 6. Arrived early replaced capacitor and motor. Service person was excellent, knew exactly what he was doing and made sure everything was working before he left. The price was good, I might have said excellent but had nothing to compare it to. Sunrise installed the heating/AC system when our house was built and we have a maintenance contract with them. Very reliable and always on time.

They are excellent. Price is compatible than anybody else. I used them ever since I bought the house. Everything is fine.