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RED ROCK CHEM-DRY

Carpet Cleaning

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

CARPET STAIN PROTECTOR. CARBONATED UPHOLSTERY CLEANING. TILE & GROUT CLEANING. CHEM-DRY CTS TRUCKMOUNTED SYSTEM.

Amenities

Senior Discount

web coupon price or 20% off regular rates

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.24 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
25%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.2
value
3.6
professionalism
3.2
responsiveness
3.5
punctuality
4.4
Showing 1-4 of 4 reviews

Thomas G.
12/2009
5.0
carpet cleaners
  + -1 more
They came the very next day. They were quick and were on time. They got the work done really well and we were very happy with them. This is the second time that we used them. We would use them again.
Description of Work: We used Red Rock Chem-Dry for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JODY B.
07/2008
1.0
carpet cleaners
  + -1 more
They refused to move any furniture to clean the carpet. When the man put the scotch guard on, he did not measure the amounts to put in the machine, and he over did it, so it was stiff and it crunched when you walked on it. They sent someone out to try and dilute it, but the carpet is still stiff two years later. When I spoke to the owner two months later about the problem, he said, "Too bad, you're past the thirty day guarantee."
Description of Work: They cleaned the carpet in three rooms.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$400

BARBARA B.
04/2007
1.0
carpet cleaners
  + -1 more
This company came to clean carpets, the person who did it said that if any areas needed recleaning, to let him know. I called the company about three weeks later, no one returned my call. I called again and talked to I believe the owner, he said he would research it and get back to me. He never did call me back, so I called two weeks later and he said it was past 30 days and he would not come back and reclean the areas that needed it, because it had been over 30 days. I explained that I had tried to contact them several times. Very frustrating situation!
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$870

Response from RED ROCK CHEM-DRY
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

05/2006
4.0
carpet cleaners
  + -1 more
This was the first time we used Chem Dry, and we were quite pleased with the results. All stains were removed and the heavy traffic areas were well cleaned. They moved the furniture and carefully replaced it. The carpets dried in a few hours.
Description of Work: Chem Dry came by to clean our carpets in the living room and bedroom.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

    Contact information

    916 Elegant Coral Ave, Henderson, NV 89015

    www.chemdryusa.com/redrock.nv

    Service hours

    Sunday:
    10:00 AM - 3:00 AM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning

    FAQ

    RED ROCK CHEM-DRY is currently rated 3.2 overall out of 5.

    Sunday: 10:00 AM - 3:00 AM

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 5:00 PM

    RED ROCK CHEM-DRY accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, RED ROCK CHEM-DRY does not offer free project estimates.
    No, RED ROCK CHEM-DRY does not offer eco-friendly accreditations.
    No, RED ROCK CHEM-DRY does not offer a senior discount.
    Yes, RED ROCK CHEM-DRY offers emergency services.
    No, RED ROCK CHEM-DRY does not offer warranties.
    RED ROCK CHEM-DRY offers the following services: CARPET STAIN PROTECTOR. CARBONATED UPHOLSTERY CLEANING. TILE & GROUT CLEANING. CHEM-DRY CTS TRUCKMOUNTED SYSTEM.

    Contact information

    916 Elegant Coral Ave, Henderson, NV 89015

    www.chemdryusa.com/redrock.nv

    Service hours

    Sunday:
    10:00 AM - 3:00 AM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 5:00 PM