RED ROCK CHEM-DRY

They came the very next day. They were quick and were on time. They got the work done really well and we were very happy with them. This is the second time that we used them. We would use them again.

They refused to move any furniture to clean the carpet. When the man put the scotch guard on, he did not measure the amounts to put in the machine, and he over did it, so it was stiff and it crunched when you walked on it. They sent someone out to try and dilute it, but the carpet is still stiff two years later. When I spoke to the owner two months later about the problem, he said, "Too bad, you're past the thirty day guarantee."

This company came to clean carpets, the person who did it said that if any areas needed recleaning, to let him know. I called the company about three weeks later, no one returned my call. I called again and talked to I believe the owner, he said he would research it and get back to me. He never did call me back, so I called two weeks later and he said it was past 30 days and he would not come back and reclean the areas that needed it, because it had been over 30 days. I explained that I had tried to contact them several times. Very frustrating situation!

This was the first time we used Chem Dry, and we were quite pleased with the results. All stains were removed and the heavy traffic areas were well cleaned. They moved the furniture and carefully replaced it. The carpets dried in a few hours.