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RC Willey

Carpet Sales and Installation, Appliance Sales and Installation, Furniture - Sales,

About us

RC Willey is a furniture store, electronics store, appliance store, mattress store and a flooring store with locations in Salt Lake City, Las Vegas, Sacramento, Reno & Boise. We have a massive selection of living room furniture including sofas, sectionals & loveseats. We have tons of bedroom furniture including bedroom sets, bunkbeds, kids bedroom furniture, nightstands and dressers. In our electronics store we sell the newest tvs, 4K televisions, iPads, laptops, headphone and bluetooth speakers from Sony, Bose & Beats. Our appliance selection is massive as well with refrigerators, washers & dryers, cooktops & ranges, dishwashers, vacuums & microwave ovens from brands such as LG, Samsung, GE, Frigidaire and Whirlpool. We have mattresses for every budget and all sizes from twin, full, queen, king and California King mattresses from brands such as Serta, Tempur-Pedic, Beautyrest & Aireloom. We also sell and install flooring including carpet, wood, laminate & tile from Stainmaster, Mohawk, Shaw, and Tuftex. On top of all this we offer a variety of outdoor furniture including patio sets, patio tables and chairs and BBQ grills from Weber and Traeger. RC Willey is your one stop shop for everything home. We have five locations in Utah – Draper, Salt Lake City, Riverdale, Layton and the Orem Mall; two locations in Las Vegas – Henderson and Summerlin; two locations in Sacramento – Rocklin and near Elk Grove (Delta Shores); and locations in Reno and Boise. Consider signing up for RC Willey Blue Rewards . . . only $99 for one year. Benefits include special Rebates, Extended Warranties, Free Delivery for an entire year, free next-day Express Delivery on purchases with a RC Willey Payment Plan on select products, and Special "Member Only" Offers. When it comes to furniture, appliances, electronics, mattresses or flooring, no other store has the quality or vast selection of products offered by RC Willey.

Business highlights

92 years of trusted experience

Services we offer

RC Willey is a retailer of home furniture, electronics, appliances, mattresses and flooring with stores in Utah, Idaho, Nevada and California.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.564 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
9%
3
8%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.5
value
4.6
professionalism
4.4
responsiveness
4.4
punctuality
4.5
Showing 1-25 of 64 reviews

Elise S.
11/2021
1.0
appliance repair, furniture sales
  + 0 more
TERRIBLE!! Salesperson was very nice and helpful. He completed the paperwork. I provided him with the ad I had on my phone. He looked it up and found it. Went to cashier to pay for it they charged me $600 more. My husband had it loaded in our truck when we noticed the price. I went back in and discussed with cashier and she called the salesperson back. He went and spoke with the manager and showed him the ad. All the manager said was he can't honor the ad and the best he can do is give a $200 discount which still makes the couch $400 more than the ad. DON'T TRUST RC WILLEY!!! THEY DO NOT HONOR THEIR ADS!!!
Description of Work: I was purchasing a sectional couch.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,400

Response from RC Willey
Hi [Member Name Removed], I'm sorry about the issue you experienced with your sectional pricing. I have found your account and will have a manager follow up with you directly. If you have any further questions or concerns, I'd be happy to help. You can reach me at my email address below. Thank you RC Willey Corporate Offices reviews@rcwilley.com

Ramon H.
06/2021
1.0
appliance sales
  + -1 more
It went fine. I discovered that it had scratch on it's door. Each door had scratch.
Description of Work: Deliver the refrigerator

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,465

Response from RC Willey
Hi [Member Name Removed], I'm sorry for the issues you are experiencing. I have found your account and I will have management reach out to you. Thank you. RC Willey Corporate Offices reviews@rcwilley.com

Lana E.
12/2020
5.0
appliance repair, appliance sales
  + 0 more
We have a wonderful experience service was great and fast.
Description of Work: Bought Appliance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from RC Willey
[Member Name Removed], Thank you for your review! We appreciate your feedback. Thank you for shopping at RC Willey and we hope to see you again soon! RC Willey Corporate Offices reviews at rcwilley.com

Gregory P.
05/2020
5.0
appliance sales
  + -1 more
Worked with Tony Jackson. He was great and very helpful
Description of Work: Purchased washer and dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from RC Willey
[Member Name Removed], Thank you for your review! We appreciate your feedback. I'm glad that Tony provided such great service. Thank you for shopping at RC Willey and we hope to see you again soon! RC Willey Corporate Offices reviews at rcwilley.com

KATHLEEN M.
03/2020
5.0
appliance sales
  + -1 more
Delivery was prompt, but serviceman was impatient to go make more deliveries. When he pulled out the old washing machine, I wanted clean up the years of dirt that had collected under the machine. It was bad, and he didn't have time to wait. I had to stop him to ask about a couple features about the machine. I made the purchase over the phone to RC Willey. The salesman, Jimmy Sullivan, was very pleasant and professional. I would give him an excellent in all categories.
Description of Work: Install new washing machine. I made the purchase over the phone to RC Willey. The salesman, Jimmy Sullivan was very pleasant and professional. I would give him an excellent in all categories.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from RC Willey
[Member Name Removed], Thank you for your review! We appreciate your feedback. I'm glad that you had such a great experience with us and that Jimmy provided such great service. I hope you enjoy your washing machine. Thank you for shopping at RC Willey and we hope to see you again soon! RC Willey Corporate Offices reviews at rcwilley.com

Eureko N.
09/2019
5.0
furniture sales
  + -1 more
Went very well ask for Zoltan he is the best salesman I've ever dealt with. He explained everything to me and it was very detail. He suggest and remind me things how I can save money on my purchased. He was very helpful. I will buy all my furnitures with him from now on. I wish there are more salesman like him. Im a Filipino and he is I think maybe from middle eastern and he treated me with a lot of respect unlike other salesman all they care about is to make money out of you.
Description of Work: I purchased dining set

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from RC Willey
[Member Name Removed], Thank you for your review! We appreciate your feedback. I'm glad that Zoltan provided such great service. I hope you enjoy your new dining set. Thank you for shopping at RC Willey and we hope to see you again soon! RC Willey Corporate Offices reviews at rcwilley.com

Barbara W.
08/2019
5.0
carpet installation, furniture sales
  + 0 more
Excellent! This is the “go to” place for all Traeger accessories & supplies at reasonable prices. I also found two colorful table lanterns on sale for our patio.
Description of Work: Purchase Traeger supplies, patio accessories

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Mark V.
02/2019
5.0
appliance sales
  + -1 more
Went excellent. Would recommend to anyone who is looking for good appliances.
Description of Work: purchase new appliances

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from RC Willey
[Member Name Removed], Thank you for your review! We appreciate your feedback. I hope you enjoy your new appliances. Thank you for shopping at RC Willey and we hope to see you again soon! RC Willey Corporate Offices reviews at rcwilley.com

Melody R.
01/2019
5.0
appliance sales, computer sales
  + 0 more
I was shown several options by several makers. The sales person, Tony, took the time to explain all the features on the various appliances and did not rush me even though there were other customers, He helped my get the best value for the money.
Description of Work: Purchased major kitchen appliances

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$3,000

Response from RC Willey
[Member Name Removed], Thank you for your review! We appreciate your feedback. I'm glad that Tony provided such great service. I hope you enjoy your new kitchen appliances. Thank you for shopping at RC Willey and we hope to see you again soon! RC Willey Corporate Offices reviews at rcwilley.com

rebecca D.
10/2018
5.0
appliance sales
  + -1 more
Super easy, was done in 15 minutes.
Description of Work: Bought washer/dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from RC Willey
[Member Name Removed], Thank you for your review! We appreciate your feedback. I hope you enjoy your new washer/dryer. Thank you for shopping at RC Willey and we hope to see you again soon! RC Willey Corporate Offices reviews at rcwilley.com

Jay J.
08/2018
5.0
furniture sales
  + -1 more
After initial delivery and assembly of our new bedroom set, one of the two deliverymen noticed a damaged foot on the dresser. A few days later, instead of merely replacing the defective part, they delivered an entirely new dresser set. Amazing. Not only that, but one of the men, DeShawn, took time to adjust one of the drawers on one of the previously delivered pieces. Efficient and friendly service gets our vote to use RC Willey in the future.
Description of Work: Delivery and replacement of new furniture

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from RC Willey
[Member Name Removed], Thank you for your review! We appreciate your feedback. I'm glad that our delivery team was able to help take care of you when the dresser was damanged. I hope you enjoy your new bedroom set. Thank you for shopping at RC Willey and we hope to see you again soon! RC Willey Corporate Offices reviewss at rcwilley.com

Debbie H.
08/2018
5.0
carpet installation, appliance sales
  + 0 more
Went well , very professional and smart sales associates ! Awesome company we have bought from them for years !
Description of Work: Appliances

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from RC Willey
[Member Name Removed], Thank you for your review! We appreciate your feedback. Thank you for shopping at RC Willey and we hope to see you again soon! RC Willey Corporate Offices reviews at rcwilley.com

Ben Z.
09/2017
5.0
furniture sales
  + -1 more
I'd give them an "A" all around. I'm sitting in the chair right now while I'm talking to you and I'm very comfortable. I would use them again.
Description of Work: Purchased 2 new recliners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from RC Willey
Thank you for your review! I hope you enjoy your new furniture. Thank you for shopping at RC Willey and we hope to see you again soon! Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews at rcwilley.com

Ben Z.
09/2017
5.0
buying services, furniture sales
  + 0 more
I'd give them "A's" straight across the board. Good quality furniture at a good price. I would use them again.
Description of Work: Purchased 2 couches.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from RC Willey
Thank you for your review! I hope you enjoy your new furniture. Thank you for shopping at RC Willey and we hope to see you again soon! Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews at rcwilley.com

Adrienne G.
06/2017
5.0
furniture sales
  + -1 more
This is a wonderful bed. They have great customer service.
Description of Work: I bought a new bed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from RC Willey
Thank you for your review! I hope you enjoy your new bed. Thank you for shopping at RC Willey and we hope to see you again soon! Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews at rcwilley.com

DENISE C.
06/2017
4.0
carpet installation, appliance sales
  + 0 more
Everything went well even with delay of delivery of the gas range. Carpet looks great! The perfect company to use when dealing from an out of area location arranging for these installations for a rental property local to RC Willey.
Description of Work: Purchased microwave & gas range with installation. Added carpet replacement.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Response from RC Willey
[Member Name Removed], Thank you for your review! We appreciate your feedback. I hope you enjoy your new flooring and gas range. Thank you for shopping at RC Willey and we hope to see you again soon! Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews at rcwilley.com

Shawna O.
05/2017
3.0
carpet installation
  + -1 more
I found it difficult to get Time and dates of Delivery of items and Time and dates for installation Shutters . I was promised at the Store by Sales person I would recieve my Bedroom set in 2 weeks, After the two weeks passed, I figured I would give them another week. I took my calling 3 times, and 2 visits to the store before getting someone (not the sales person) on ther phone who committed to a date of Delivery. I still don't have a date for instilation of my Shutters. after calling I was told " around the first week of May". as if that was suppose to comfort my need to have dates.
Description of Work: I have purchased Furniture, Carpeting, Window coverings (shutters).

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0


Response from RC Willey
[Member Name Removed], I'm sorry about the issue with your window coverings and your furniture. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name and phone number on the order, or even the order number or account number itself? Anything you can provide will help. Please send me an email to my email address listed below. Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews at rcwilley.com

ANN N.
01/2017
5.0
furniture sales, mattresses, tv sales
  + 1 more
It is a fabulous store. The sales staff there is very friendly. They are very informative and not pushy. When I bought the furniture I dealt with one salesman, but when I went into the electronics, which was a different department, I had another salesman for the TV and he was wonderful too. I can go other places and get it, maybe, a little bit less, but I am not as comfortable with the staff.
Description of Work: I bought a couch, flat screen TV, TV stand, a mattress and a dinette set from RC Willey.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from RC Willey
[Member Name Removed], Thank you for your review! We appreciate your feedback. Thank you for shopping at RC Willey and we hope to see you again soon! Adam Young Social Media/Online Reputation Manager RC Willey Corporate Offices reviews at rcwilley.com

Heidi W.
07/2016
4.0
appliance sales
  + -1 more
They are just too big, cumbersome and a lot of red tape.
Description of Work: I used RC Willey

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from RC Willey
[Member Name Removed], Thank you for your review! We appreciate your feedback. Thank you for shopping at RC Willey and we hope to see you again soon! RC Willey Corporate Offices reviews at rcwilley.com

Robert C.
03/2015
5.0
flooring contractor, appliance sales
  + 0 more
We've always been happy with them. We had flooring put in and they did amazing work. We recently purchased a washer and dryer and we are happy with it.
Description of Work: Installed laminate flooring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from RC Willey
[Member Name Removed] Thank you for your review! We appreciate your feedback. I'll make sure to pass your review on to our management. Thank you for shopping at RC Willey and we hope to see you again soon! Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com

william N.
02/2015
4.0
carpet installation, mattresses
  + 0 more
We spent about an hour in the store before we were approached by anyone offering help. When we went to pick up the mattress the next day we had to wait for about 40 minutes, which was rediculous because people who showed up after us got their products first, while we continued to wait. I even called 30 minutes prior to pickup. With all the waiting the price was cheaper than Walmart and Sam's Club for a nice mattress.
Description of Work: We purchased a twin mattress for our daughters new bed.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$75

Response from RC Willey
[Member Name Removed], Thank you for your review. We appreciate your feedback. I'll make sure to pass your review on to our management. Thank you for shopping at RC Willey and we hope to see you again soon! Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com

Susan S.
10/2014
3.0
carpet installation, furniture sales
  + 0 more
In every instance, we had to repeatedly exchange furniture due to shoddy workmanship. We continued to use them over a few years thinking the issues were just a fluke. But, in the end, the same types of quality issues continued and we now opt to purchase elsewhere.
Description of Work: Purchased furniture on multiple occasions over 5 year period

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$1,400

Response from RC Willey
[member name removed], I'm sorry about the issues with your furniture purchases back in 2012. I apologize that the quality of the dining room chairs weren't what you were looking for from your initial purchase and that it took so many times to correct the problem. I also apologize for the issue with the sleeper sofa that you purchased from us back in 2007. We are always trying to improve in every aspect of our company, quality of the product that we carry included. I have followed up with our management about your review to make sure we improve overall. If you would like to give us another chance, I would be happy to follow up with our general manager of our store to work directly with you on making sure your experience is what you would expect. Please let me know if you would like me to do that. Once again, I'm sorry about all the issues that you've had with the quality of your furniture in the past. Adam Young Online Customer Service Manager RC Willey Corporate Offices web.support@rcwilley.com

kathleen N.
02/2014
5.0
appliance repair, ceramic tile
  + 0 more
Very well, on time and professional job. Both Tile and carpeting look great
Description of Work: tiled two rooms and carpeted 2 rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Response from RC Willey
I'm RC Willey's Online Reputation Manager. Thank you for your review! We appreciate your feedback. I have passed it on to our management as well. Let me know if you have any questions or concerns and I'd be happy to help. Thank you for shopping at RC Willey! Adam Young Community/Online Reputation Manager RC Willey Corporate Offices adam.young@rcwilley.com

Michael M.
09/2013
5.0
appliance sales
  + -1 more
It was a good experience and a good price. I'm very pleased with what I've got from them.
Description of Work: I bought a washer dryer from RC Willey.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from RC Willey
I'm RC Willey's Online Reputation Manager. Thank you for your review! We appreciate your feedback. I have passed it on to our management as well. Let me know if you have any questions or concerns and I'd be happy to help. Thank you for shopping at RC Willey! Adam Young Community/Online Reputation Manager RC Willey Corporate Offices adam.young@rcwilley.com

Joseph S.
08/2013
5.0
furniture sales, flooring contractor
  + 0 more
I've purchased furniture from this retailer on several occasions, and have always been satisfied with the purchase and the service.
Description of Work: Provided end tables

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from RC Willey
I'm RC Willey's Online Reputation Manager. Thank you for your review! We appreciate your feedback. I have passed it on to our management as well. Let me know if you have any questions or concerns and I'd be happy to help. Thank you for shopping at RC Willey! Adam Young Community/Online Reputation Manager RC Willey Corporate Offices adam.young@rcwilley.com
    • 1(current)
    • 2
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Service hours

Sunday:
Closed
Monday:
10:00 AM - 7:00 PM
Tuesday:
10:00 AM - 7:00 PM
Wednesday:
10:00 AM - 7:00 PM
Thursday:
10:00 AM - 7:00 PM
Friday:
10:00 AM - 7:00 PM
Saturday:
10:00 AM - 7:00 PM

Licensing

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Appliance Sales and Installation,
Furniture - Sales,
Flooring Sales and Installation,
Appliance Repair,
Ceramic Tile,
Mattresses,
TV Sales,
Hardwood Flooring Sales and Installation,
Computer Sales,
Buying Services,
Fitness - Equipment

FAQ

RC Willey is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 7:00 PM

Tuesday: 10:00 AM - 7:00 PM

Wednesday: 10:00 AM - 7:00 PM

Thursday: 10:00 AM - 7:00 PM

Friday: 10:00 AM - 7:00 PM

Saturday: 10:00 AM - 7:00 PM

RC Willey accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, RC Willey does not offer free project estimates.
No, RC Willey does not offer eco-friendly accreditations.
No, RC Willey does not offer a senior discount.
No, RC Willey does not offer emergency services.
Yes, RC Willey offers warranties.
RC Willey offers the following services: RC Willey is a retailer of home furniture, electronics, appliances, mattresses and flooring with stores in Utah, Idaho, Nevada and California.

Service hours

Sunday:
Closed
Monday:
10:00 AM - 7:00 PM
Tuesday:
10:00 AM - 7:00 PM
Wednesday:
10:00 AM - 7:00 PM
Thursday:
10:00 AM - 7:00 PM
Friday:
10:00 AM - 7:00 PM
Saturday:
10:00 AM - 7:00 PM