RAPID RESPONSE GARAGE DOOR SERVICE

He told me the opener is a screw drive type and has done pretty well for being 18 years old. He told me to keep using it until it finally gives out. He will come back out and replace it when it's time.

Matt was available almost immediately to check out an issue with the garage door at one of our rental properties. He arrived promptly and called me in short order with a diagnosis and a couple of options to correct the problem (since I don't live in the area we had to handle everything over the phone). He was very straightforward and thorough in his explanation, and he sent me lots of pictures to illustrate what he was talking about. He was able to do the job right away, and upon completion he sent pictures to show what he did. His price was very fair for what was done, and appears that it was top quality work. I will definitely call Rapid Response again, and I was very glad to find this company!

They are always here on time and they are very businesslike. They came out 2 hours early to repair my garage door because it would not stay shut. They are courteous, professional and I will highly recommend them.

They are very good at coming right away. They are polite, business like and they always do an excellent job.

This company sent someone within 4 hours. The job was completed quickly and efficiently for a cost much lower than we saw elsewhere. We would absolutely use the services of this company again!

Work and interaction with company was very professional. Replaced entire motor assembly, rails and controls.

Very professional and responsive. All in all a great job. Would use again.

Response time and punctuality was excellent. Telephone quote for services provided was accurate.

I called Rapid Response Garage yesterday and they were at my door in less than 45 minutes. I put a deposit down for a new garage door with Matthew. Ryan showed up today and installed the new door and it looks fabulous. The garage door is so quiet. I am very happy with my experience and would recommend their service to others. Both of the individuals I dealt with were professional and courteous. They answered all of my questions in a manner that I could understand. They give free estimates, have 24 hour same day repair, no overtime charges, are open 7 days a week, and have no service call fees.

Matthew was close by and was able to respond to my phone call with 1/2 hour. He took pictures of the broken motor from atop a ladder and showed me exactly what was wrong. I appreciated this very much. The motor needed replaced and we arranged to meet 4 hours later for him to do the work. Before he left, he got the door to close (I hadn't been able to do that) so that my house was safe. He arrived exactly on time to replace the motor; it took about an hour. For no charge, he inspected and balanced the door itself. He also checked out the other components, such as the springs, but said they were in fine shape. He did not try to "upsell" me, was very professional, and as noted above did the repair in a very timely manner. He gave me a 10% Angie's List discount. I checked his price out on the internet and found it to be competive. I highly recommend him.

Came home super late at night to a garage door that wouldn't open. Looked like a broken spring - couldn't even open the door manually. Wanted to get it fixed ASAP. Left a message and received a call back first thing the next morning. The owner himself called and said he would personally come out as soon as he could, but already had appointments scheduled in his first time slots that morning. Gave me a window of 9-10 AM and he was there promptly at 9. Confirmed the broken spring - replaced both springs and was done within 30-45 minutes. Price was very good based on the limited research I did. He even recommended things I could do myself to keep the door running its best. Very professional and punctual. Absolutely recommend Rapid Response and will absolutely call them again.

Fantastic work. This is exactly why Angie's list has become important to me when we need service like this. I called Matt on a Sunday afternoon. He picked up right away and committed to arriving within an hour. He arrived as committed diagnosed the problem gave me an estimate and was able to complete the work on the spot. He worked quickly and made reasonable suggestions to make the repair more effective. He did not try to sell a bulk rate or service plan or springs or anything else. He diagnosed, suggested, recommended and completed the repairs we agreed on. Within two hours our door was working just great. Here are some other details I noticed: Grooming and uniform were neat, clean and demonstrated a pride in ownership. His tools were neat and organized and I noticed that instead of having one socket driver and lots of sockets he had drivers for all his frequently used sockets. For some reason I took note of this thinking that here is a craftsman who is willing to spend extra to put himself in a position to be the most productive for his clients. He asked if he could put his decal on the garage door and motor before doing it and then was very careful to put it on cleanly and straight. After being gone from the job for a few minutes, he called to ask if I had taken one of the rollers off. I replied that I had and had put it back on before he arrived. He asked if he could come back and check it again to make sure it was installed safety and securely. He came back, added a few bolts saying that he would sleep better knowing that he double checked it. As to price, I have nothing to compare to. However for a two to three hours work on a Sunday afternoon by a skilled craftsman who had definite pride in workmanship, I think I got off cheap.

Called the number and got an answering message. left our name and phone number and they called back immediately. The technician arrived within the hour and assessed the problem and did a thorough job repairing the door. He was very competent and we were very pleased with the quality of his work.

Called for an estimate was there that day. They were out the next day to fix it.Very professional and on time. He also gave me the name of the repairman so I would know who it was was.

Matthew called and told me a technician would be out in about an hour. Tom showed up an hour later. He was friendly, but professional, and got right to work changing out both springs. He inspected the door opener and saw that the drive assembly bushing was badly worn, so I had him replace that, as well. $165 for replacement of 2 springs, and $175 for a new drive assembly installed. I will recommend Rapid Response to friends.

Tom was the service agent and he was thoroughly professional, helpful, informative, and pleasant to work with. I would recommend this company to anyone. He came out the same day I called.

Very prompt, very knowledgeable. Everything was thoroughly explained and completed quickly.

Excellent. Called at 7:30 am on a Saturday, Tom was there by 10:00 am. He replaced the spring checked the system and was done by 10:40 am. Don't even hesitate to call when you have a problem

I was in a real bind- 9 o'clock at night and the garage door completely fell into pieces. I called Rapid Response, and they were at my home within an hour. They fixed the entire door within 30 minutes and charged me exactly what they had quoted me on the phone. He even taught me how to maintain the garage door, so this might not happen again.

I called Rapid Response because my garage door wouldn't open. Little did I realize the reason. So, I immediately got online and checked on Angie's List for garage door services. I selected Rapid Response, and was happy I did. When I called for service, they said it would be at least an hour or two before someone could come out, well, Tom showed up within an hour. He immediately spotted the problem and proceeded to tell me that one of the springs had broke, how much it would cost, and how long it would take to complete the job. He suggested that I have both springs replaced as the springs had been up there for several years. I agreed that that was a good idea. Besides replacing the springs Tom straightened a rod that was a little bowed, and lubricated the rollers at no extra cost. The job was complete within 30-04 minutes. Tom was polite and knowledgeable and I would certainly use Rapid Response services again if need be.

Tom (technician) arrived within an hour of my call requesting service. He replaced the spring and did some maintenance to the door. The door had a slight bent in a couple of areas. Tom suggested a brace to reinforce the door and to prevent further damage. The pricing was quite reasonable. Tom was very professional, courteous and thorough. I was very happy with the service. I will definitely use them again.

The service man showed up on time and quickly did the required repairs. He also recommended additional work we could do ourselves to make the door operate at it's best.

They were able to come by the same day I called and was on time and courteous . He replaced my springs and oiled my other spring, and they adjusted my hard wear so the garage door worked more efficiently. They took pride in there work , they were true professionals and I would use them again.

These guys are super fast! I called them at 2:30pm and they had it fixed by about 7pm that same evening. Our garage door opener stopped working. It wouldn't even pull the chain. The chain was very loose. They offered to repair it for $200, but the opener was eight years old and very worn out, so we decided to just replace it for $315 (parts and labor). Where the counter-weight spring was attached, it looked a bit jerry-rigged. Part of the wall had been torn out, and the bolts were screwed into some flimsy wood behind it. We decided to have them fix that as well by dropping a piece of steel angle-stock down from the ceiling--no chance that would tear out. That was an additional $100.

Garage door spring broke on a Sunday afternoon. They answered the phone when I called, and were out at my house within a few hours, right on time. The work was great, and the service was professional, honest and courteous. I will use them again and recommend to others.