I bought a Livingsocial deal for 2 hours of housecleaning. It took several attempts before they were actually able to come out to my home during a date and time we could agree upon - and it was after the voucher expired (even though I had called before the expiration date). At one point, they marked the voucher as "used" and I had to call Livingsocial to get it fixed. Because the only day available was during my work hours, I called my adult daughter and she came over to meet the housecleaning duo. It was supposed to be two individuals for one hour and they were supposed to come by on 3/20/2014 from 9-10am. Nobody showed and despite several phone calls from both my daughter and myself, they never called back. It's 3/25/2014 and I still haven't received a call back. The worst thing is that because they couldn't come out until after the voucher expired, I could not get a refund from Livingsocial either. So the owner took my money and provided no service. Absolutely unprofessional!
Description of Work: They were supposed to provide 2 hours of housecleaning; however, we agreed upon 1 hour of housecleaning from 2 individuals.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$39
Stewart D.
11/2013
3.0
house cleaning
 + -1 more
one person, came late, areas cleaned were cleaned well. did not show for next appt. did not call to cancel or reschedule.
Description of Work: Two hours of cleaning 900 sq ft apt, did not finish
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$70
susan O.
11/2011
3.0
house cleaning, ironing
 + 0 more
the neighbor came in and also said it was a bad job and told us not to pay them , i would not recomend them to anyone .
Description of Work: for the money their brought kid to do the work , kid do not do a good job , it was sloppy, and they skiped around and didnt do one room complete, it was not the job i expected, for the money , had to clean again
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$240
Response from Mother Daughter Cleaning
Member hired us..no contact or directions from his wife at all. we were postponed to work due to a MAJOR cockroach infestation. I referred him to my bug service..which told us it was a health hazard to clean for a week. We came in and cleaned anyway. We were asked to work hourly...no more than 2 hours for 2 people..to clean up roach feces..and wipe walls..as they were being painted. We were to only wipe bug spray off walls. we cleaned rest rooms..walls counters, cabinets etc. No floors..due to him having to remove flooring due to infestation. When wife came, she complained that marks were on walls..we were not hired to clean walls..only to clean bug residue and feces...to prep for paint etc. We worked (daughter is a 20 year old ADULT, btw) for 3.5 hours non stop with NO breaks..we did not even use rest room..(for fear of disease honestly) Wife brought neighbor over...she complained to me..I asked her if she was willing to pay..as we were prepared and willing to clean all night..but were on an hourly rate. Obviously she was not. Member thanked me..said not as much was completed as he had hoped..BUT WAS PAYING AN HOURLY FEE..AND SAW THAT WE WORKED NON STOP FOR THE ENTIRE TIME..AND WAS APPRECIATIVE for the work..that his WIFE did not want to pay us..but he had to say that we did what we could. This home was the dirtiest and most disgusting home I have ever been in..and we all had to bathe asap. My daughter who had asthma was taken to the hospital that evening due to an asthma exacerbation from the filth and cockroach feces. The home would have taken days to clean to the Mrs. Standards..she rented it out to filthy people...they got exactly what they paid for..my work...my employees..20 and 21 years old..both hard working..and no breaks. We stopped due to no more light..and he only wanted to pay a certain price. Again..Member was not involved in contract...therefore had no clue what job entailed. I feel that if they wanted more hours...we would have gladly stayed..and this was an unfair report. I disagree wholeheartedly. They paid for hourly labor..they got hourly labor..you cannot turn a sows ear into a silk purse..ever. I take PRIDE in my work...I should have turned this job down due to health reasons...and safety reasons..and I should have known better..but when we got there I felt an obligation to follow through. My bad for trying to help someone in need.
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Service Categories
House Cleaning,
Ironing
FAQ
Mother Daughter Cleaning is currently rated 2.8 overall out of 5.
Mother Daughter Cleaning accepts the following forms of payment: Check