KONA SERVICE CO

Kona Services is a family owned business. We have used them several different times over the past 3+ years and have been very happy with their service each time. It is very nice to find a company that truly believes in being professional while providing excellent Customer Service. Kona Services is very knowledgeable and professional. Each time we have called them, we were able to set an appointment very close to the date and time that we called. They have always been punctual, and shortly after their arrival they have been able to diagnose, and the first 2 times were able to fix our problem on the initial visit. On the 3rd, and most recent, work order (10-12-2013) the refrigerator's main cooling system lines had to be ordered. The problem was diagnosed quickly and the part was ordered immediately. Within a very short time (I believe Kona Services had received the part in less than 1 week) I had received a phone call from Kona Services to schedule the new cooling system lines' installation. Installation was handled very quickly and still professionally -- our refrigerator was back to operating at its prior 100% within about 1.5 hours. It has now been almost 5 months since our refrigerator's new cooling system lines were installed. Since the new cooling system lines were installed it has been working like a new refrigerator -- not like the 11 year old refrigerator that is actually is. We will definitely call Kona Services the next time any of our major appliances needs to be worked on.

Excellent customer service on phone to diagnose problem with built in microwave. Awesome technician came out to install new part. No complaints whatsoever. Home warranty got it right with this company.