Gibson Air Conditioning Co LLC

Description of Work: HVAC service

Description of Work: hvac regular cleaning

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Description of Work: They did a checkup on our air conditioner.

Description of Work: They did a check up on the A/C.

Description of Work: I had been using Gibson for a few years since I bought a house. My house was built in 1990 and had the original AC. I realized it would not live for too long before needing to be replaced. So I had been paying for maintenance calls twice a year. During the last summer, I had another maintenance visit and he checked and found nothing. I thought this odd because I reported that the house had been more difficulty to cool of late. He said all was well and left. About 3 days later, my system failed alltogether. A different tech came and said it was my sequencer. He replaced that and left. The next day, my home wouldn't cool below 85 degrees despite my thermostat being set at 80. They came again 2 days later. Said there was a restriction. Spent several hours and then said it must be the sequencer. I told them that was what had just been replaced. He looked at me strange. I produced the receipt from 2 days before. He made a phone call and said they would replace it again. But not today. |Days go by, in Vegas heat. They come back to replace it again. Yet another tech. After replacing it again, he then finds that it doesn't solve the problem. He says my heat strips are cutting on when the ac turns on. He rigs the sequencer in order to keep the heat strips permanently off. This makes the house cooler, but he says there's a restriction. I told him the last tech spent hours trying to fix that and produced the last receipt. He looked around at a few things, told me hat my unit had a number of problems and that it would eventually need to be replaced. Of course I knew this, so I appreciated his honesty. I requested a quote to replace both units (totalling 5.5 tons). He helped me schedule this. |I also knew when I bought the house that I didn't have enough ton-age of my HVAC system for the square footage of my house. The estimator came to our house and spent probably less than 5 minutes looking around. He said he would email a quote. About 4 days past the deadline he provided, I followed up on getting that quote. He apologized for the delay and made some excuses. He then emailed me a price. $17,000. Roughly 7k for each unit and 3k for ductwork. That was the entirety of the estimate. It did not include what ton this new HVAC system would be or even the brand. I tried contacting him back several times and never got a response. So I called to report the problem with his supervisor. I got the company VP. |I told her that I had previously had good experience with Gibson for years up until the last few months and that I was very disappointed. She asked why I was disappointed with the spreadsheet estimate. I told her that I didn't get a spreadsheet estimate and that I simply got a price with no further information. She responded, "Oh..." |She said she would get him to clarify the estimate and answer questions on how he calculated ton-age, what brand would this system be, what kind of warranty would be issued, etc. He eventually emailed back, barely addressing my questions at bare minimum. So I did my research and got other quotes. I eventually purchased my HVAC system with a better and more reliable brand than offered by Gibson, including duct work, for just under 10K. That's 7 thousand less for better service and a better product. I used to rely on Gibson, but they lost my business for good when their customer service reflected their lack of dedication to providing the customer with a reliable and reasonably priced service.

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Description of Work: Needed to have routine service on the A/C. The service tech was very knowledgeable and honest. He showed us parts that were wearing out and let us know approx. how long it would be before they needed replacing rather than trying to get us to replace things now. I have had them out several times since to check on a thermostat issue, which turned out to be the problem of a recently joined power share program.

Description of Work: Summer service on 3 A/C units. Related later visit were to replace a component that was making one unit work harder.

Description of Work: They installed a new A/C for my home.

Description of Work: Gibson Air removed a bad switch on my existing central heating and air conditioning unit and installed a new one. This unit is my main source of heating and air conditioning in my 3 bedroom 2 bathroom home.

Description of Work: Replaced 2 AC units and thermostats.

Description of Work: Gibson Air performed a yearly inspection on my unit.

Description of Work: They took off the old air conditioning unit from the top of our home and installed a new unit.They hauled away the old unit.