Negative stars if possible!!!! Had my main drain back up into the yard...they said they had fixed the problem. 2 days later it backed up into the yard again. 2 days, not 2 months etc. Charged me $619 for the service. Called to get them to come out and told me it would be another $619?! What do they think I'm doing this on purpose, right before Christmas?? Absolutely ridiculous...I recommend you find someone who will do it right the 1st time or at the very least take pride in there work and honor there services.
Description of Work: Main Drain cleaned out
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$619
Dave C.
06/2020
5.0
plumbing
+ -1 more
They did a very good job. They also replaced the anode in the water heater and did some modifications of copper piping. I would definitely hire them again. They are not cheap but they did a good job and I would recommend them.
Description of Work: They replaced a recirculating pump.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Benjamin Franklin Plumbing of Las Vegas
Thank you for recommendation and review! I do agree that things aren’t cheap. For us to provide the level of service that we do, with drug tested and background checked employees, fully stocked trucks, a call center that is staffed 24 hours a day to take care of our customers, the longest warranty of any company and people that truly care about our customers. Our company made a decision a long time ago to apologize for price once, rather than apologize for poor quality and poor service over and over. I believe that the majority of our customers feel the same way and I hope you can too! Thank you for your business.
Went great! I called they got someone out immediately, very friendly. Got job done and cleaned up very quick. Highly recommend
Description of Work: Plumbing system and drain cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Benjamin Franklin Plumbing of Las Vegas
Thank you so much for the kind words. We are happy to be of service!
Jacqueline K.
06/2020
5.0
air duct cleaning
+ -1 more
They did a great job and covered my furniture to protect it. Kevin made sure I understood about maintenance. They were on time, efficient, and professional. I would definitely hire them again and I would recommend them.
Description of Work: They cleaned my air ducts and vents.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Benjamin Franklin Plumbing of Las Vegas
Thank you so much for the kind words! We appreciate our customers!
Melinda G.
07/2018
5.0
plumbing
+ -1 more
They did an excellent job working in 100 degree plus weather. The crew were very professional and polite. They gave us the best price . Outbidding 3 three other companies by $1500.00 less. Call them as they are very honest and trustworthy.. if we ever have plumbing problems in the future we will only make one call to them
Description of Work: Copper repipe mobile home and main sewer line
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara B.
04/2018
5.0
plumbing
+ -1 more
Went very well, it solved the leaking problem on the outdoor faucet and of course the garbage disposal, it was due, it had been leaking and as irony would have it, I had a container holding some household cleaners underneath the garbage disposal and the water leaked into it. No flood, no worry's, the timing was perfect, okay I got lucky lol.
Description of Work: Out door faucet replaced and a new garbage disposal installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Debbie B.
02/2018
5.0
plumbing, water softeners
+ 0 more
Prompt and efficient technicians.
Description of Work: Installation of whole house filtration and other minor plumbing tasks
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,800
jeff G.
08/2017
1.0
plumbing
+ -1 more
The next day office apologized and said I would get a discount. Same 4hr time frame 2pm-6pm. At 5pm I got a call from plumber that he was starting a job 20 miles away and might be late! I called office and said that was unacceptable. At 545pm 2 trucks, 2 plumbers arrived. In and out in 20 minutes. Very simple job. $255 my discount price labor only. I bought my own faucet.
Description of Work: Work requested was to change leaking kitchen faucet. CALL NO SHOW!!! Called office twice on scheduled day and office insisted "he's on the way. " waited until 8 pm no call no show. Their annoying recording says "if we're late we pay you!." I make $40/hr. and waited 4 hours +.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$255
Laura W.
04/2017
2.0
plumbing
+ -1 more
He spent most of his time on his phone with a supervisor rather than actually finding a leak.
Description of Work: We needed to find a water leak. The plumber they sent quoted $14,000 to replace everything inside and out. Told us we had leaks everywhere. We hired two more for second and third opinions. Both confirmed water main leak outside, ended up being $2200 not $14000!
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$300
Gia M.
08/2016
5.0
plumbing
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
SHEL T.
08/2016
5.0
plumbing
+ -1 more
They were good. They were recommended by One Hour. The price was pretty stiff. It was a lot more than I thought it would have been. They showed up when they said they would. They have corrected everything. It has since been good. They left the work area neat.
Description of Work: I have used Benjamin Franklin Plumber. They replaced some 25-year old parts in the faucet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jo Ann Z.
07/2016
5.0
plumbing
+ -1 more
unknown
Description of Work: Did water heater maintenance-reasonable and professional. |www.PitzerBenjaminFranklin.com
Rating Category
Rating out of 5
Yes, I recommend this pro
Randall C.
03/2016
3.0
plumbing
+ -1 more
unknown
Description of Work: Heard a radio infomercial for a deeply discounted plumbing inspection. Called to schedule. Asked for their NV State contractors license number, but the number I was provided was not listed with the NSCLB. No listings in Las Vegas, only in AZ. Decided it was not worth taking a chance.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Sewer Cleaning,
Drain Pipe Installation,
Air Duct Cleaning,
Water Filtration and Softening,
Water Heaters,
Septic Systems,
Natural Gas Lines,
Wells and Pumps,
Water Coolers,
Excavating
FAQ
Benjamin Franklin Plumbing of Las Vegas is currently rated 4.1 overall out of 5.
Sunday: 6:00 AM - 9:00 PM
Monday: 6:00 AM - 9:00 PM
Tuesday: 6:00 AM - 9:00 PM
Wednesday: 6:00 AM - 9:00 PM
Thursday: 6:00 AM - 9:00 PM
Friday: 6:00 AM - 9:00 PM
Saturday: 6:00 AM - 9:00 PM
Benjamin Franklin Plumbing of Las Vegas accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Benjamin Franklin Plumbing of Las Vegas does not offer free project estimates.
No, Benjamin Franklin Plumbing of Las Vegas does not offer eco-friendly accreditations.
No, Benjamin Franklin Plumbing of Las Vegas does not offer a senior discount.
Yes, Benjamin Franklin Plumbing of Las Vegas offers emergency services.
No, Benjamin Franklin Plumbing of Las Vegas does not offer warranties.
Benjamin Franklin Plumbing of Las Vegas offers the following services: Plumbing Repair, Plumbing Installation, Water Heater Repair, Water Heater Installation, Drain Cleaning, Toilet Repair, Sewer Line Repair, Leak Detection, Water Quality, Plumbing Fixture Installation