Anthony & Sylvan Pools

$100,000 hole in the ground I’m not sure how A&S pools has any good reviews. I can only assume they were written after a bribe offer as one was offered to me too, but I did not respond. Zero customer service, lengthy delays for missing parts and extended employee absences with zero communication, failed inspections, broken equipment and unanswered warranty calls. (Equipment is still broken) The design photos of my pool showed tile around the spa, but they only tiled one side. When I asked the project manager when they were coming out to tile the rest, he literally laughed out loud in front of me. True, it wasn’t in the contract, but it wasn’t reviewed verbally and the images I was shown had tile all around. It’s not about the money, it’s about being honest, communicative, responsible business people and Anthony & Sylvan Pools is not. Buyer beware.

Do not trust this company to build your pool. We had them build our pool in 2016 and in 2017 there was a structural crack that formed in the wall of our hot tub. They will not stand behind their warranty. We spent over a year working with them until we threatened to get the state contractor's board involved. It took them a year to demo the wall of our pool and hot tub to fix the structural crack. When they replastered the hot tub they did a terrible plaster job and left a very poor finish on the hot tub. They have refused to do anything about it. I am having to get the state contractor's board involved. This company is a nightmare to deal with! Stay away!

Closed Thumbnail Image 546+ OverviewReviewsServicesPhotosUpdatesAbout Google review summary 4.7 (185) Reviews Alldesign 89 project manager 49 questions 42 backyard 17 +6 Sort by Most relevant Newest Highest Lowest William Atteberry 7 reviews·7 photos a month ago Services: Custom Swimming pool design, Inground pool installation, Swimming pool tile repair Critical: Professionalism, Punctuality, Quality, Responsiveness We had a new pool installed in our new home, and had some minor issues, with no help from our project manager or Anthony & Sylvan Pools we had to file a complaint with the contractor board to get them to respond. Once management reviewed … More Photo 1 in review by William Atteberry Photo 2 in review by William Atteberry Photo 3 in review by William Atteberry Photo 4 in review by William Atteberry +3 Anthony & Sylvan Pools (Owner) a month ago Hello William, I am incredibly sorry to hear you were unsatisfied with your experience. At Anthony & Sylvan we are committed to providing high quality in both our product, as well as the process. Please send me an email at customercare@anthonysylvan.com, with the address on your account and the best phone # to reach you. I would be grateful to have the opportunity to speak with you soon. Very Sincerely, Lesley Customer Care Senta Robinson 3 reviews·4 photos a year ago Services: Design, General construction Positive: Professionalism, Quality, Responsiveness, Value Anthony & Sylvan did a great job in coordinating the construction of my pool. Dan was awesome in the pool design and was the contact person to keep things moving along. I am 100% satisfied with my pool. The LED lights and the water feature … More Photo 1 in review by Senta Robinson Photo 2 in review by Senta Robinson Photo 3 in review by Senta Robinson Photo 4 in review by Senta Robinson 6 Patty J 3 reviews·20 photos a year ago Services: Design, General construction Positive: Professionalism, Quality, Responsiveness We love our pool by Anthony & Sylvan! My husband and I waited awhile to install one mostly due to the cost. Finding a pool company was overwhelming but we went off reviews and met with A&S sales Rep. Dan Maltzman. Dan was awesome from … More Photo 1 in review by Patty J Photo 2 in review by Patty J Photo 3 in review by Patty J Photo 4 in review by Patty J +17 4 Mari 2 reviews·4 photos a year ago Positive: Professionalism, Punctuality, Quality, Value I was so excited to be able to have a pool in my new yard. Robert did a wonderful job of designing and helping me create the simple pool I wanted. Amanda was an excellent project manager. Both Robert and Amanda were professional, … More Photo 1 in review by Mari Photo 2 in review by Mari Photo 3 in review by Mari Photo 4 in review by Mari 1 Customer Lobby [*** Link removed ***] › a... Anthony & Sylvan Pools Reviews - Henderson, NV 89052 Good Customer Service and Communication ... Pool was finished ahead of schedule and is exactly what I pictured. It's beautiful! They provided very good customer ... 5.0 (107) · 0 Angie's List [*** Link removed ***] › companylist Anthony & Sylvan Pools Reviews - Henderson, NV People also search for People also ask Who is the owner of Anthony Sylvan pools? Is Anthony Sylvan pools a franchise? Feedback Birdeye [*** Link removed ***] › anthony-sylva... Anthony & Sylvan Pools Reviews, Ratings 1012 customer reviews of Anthony & Sylvan Pools. One of the best Swimming Pools, Home Services business at 3019 St Rose Pkwy, Henderson NV, 89052 United ... 4.9 (1,012) · $$ Better Business Bureau [*** Link removed ***] › profile › co... Anthony & Sylvan Pools | Complaints | Better Business Bureau® Profile I was able to speak with the homeowner to review the outstanding items. Final punch list items are being taken care of and pool school is being rescheduled. We ... Better Business Bureau [*** Link removed ***] › profile › ant... Anthony & Sylvan Pools | Better Business Bureau® Profile BBB accredited since 5/1/1986. Pool Contractors in Henderson, NV. See BBB rating, reviews, complaints, request a quote & more. HomeAdvisor [*** Link removed ***] › rat... Anthony & Sylvan Pools of Las Vegas - Read Reviews Results 1 - 10 of 180 — They make promises about work being done, then never show up. When they do show up, the quality of their work is terrible and has to be re- ... Anthony & Sylvan Pools [*** Link removed ***] › nevada Pool Builders in Henderson, NV - Concrete Inground ... Anthony & Sylvan Pools, a top local pool builder for the Henderson and Las Vegas, Nevada, area, specializes in creating high-quality concrete inground pools. People also search for Feedback Anthony & Sylvan Pools [*** Link removed ***] › our-re... Our Reviews The pool is great and we have thoroughly enjoyed it. I would highly recommend Anthony Sylvan Pools to anyone considering putting in a pool. Their employees were ... Levelset [*** Link removed ***] › henderson Anthony & Sylvan Pools Reviews | Henderson, Nevada On average, 4 companies rated Anthony & Sylvan Pools with mostly constructive feedback on past and ongoing construction projects. 5. 1.0 (4) William Atteberry 7 reviews·7 photos a month ago Services: Custom Swimming pool design, Inground pool installation, Swimming pool tile repair Critical: Professionalism, Punctuality, Quality, Responsiveness We had a new pool installed in our new home, and had some minor issues, with no help from our project manager or Anthony & Sylvan Pools we had to file a complaint with the contractor board to get them to respond. Once management reviewed the issues, they agreed to fix the issues in a timely manner. Then, we received no contact for several weeks until I left a message with their answering service. Then, the following day, they drained my pool and had someone come out to start fixing areas that were not an issue. My pool set empty for over a month while they tried to fix the issues, finally I decided my pool needed to have water in it before more issues I am not happy with repairs of my NEW POOL and now we have additional issues from what they tried to fix. I am a firm believer in repeat business, and this is my 2nd pool with Anthony & Sylvan Pool. My first home pool was awesome, but this has been nothing but poor project managing. And we look forward to the contractor board investigation and would highly recommend that you consider not using Anthony & Sylvan Pools for your new pool needs.

Everything went awesome but we are not satisfied with the final grass installation.

I believe this company is the absolute best at what they do. From initial design through construction and startup, they exceeded all of my expectations. Their team and subcontractors are the best. As a licensed general contractor, my expectations were high. Anthony & Sylvan surpassed them in every aspect. The project was a complete success.

Perfect process. I did a lot of research on pool companies and decided on Anthony and Sylvan. Dan, the pool designer, was amazing. He designed our pool to our wishes and did not try to upsell us. From excavation to completion, our project manager kept us informed on the progress. Our project manager came by quite often to supervise the process and always sent us photos of the progress. The pool came out perfect. If I ever build a pool again, I will only choose Anthony and Sylvan. So many pool companies subcontract out and do not supervise the subcontractor’s work. Anthony and Sylvan does not do that.

In 2018 we bought our inground pool from Anthony & Sylvan Pool for over $45,000, less that 4 years later we are dealing with Plaster Delamination that is causing calcium nodules, this is volcano-like blisters that break, and they are all over our pool, this is because there is a void or cavity between the plaster and the inner shell or a bond failure, due to poor craftsmanship/not applying the plaster correctly. Adams Pool Solutions was hired by Anthony & Sylvan to do the plaster, and both say that it is not their problem, so basically they are telling us that we need to pay to get our new pool resurfaced. POOLS DO NOT NEED TO BE RESURFACED LESS THE 10 TO 15 YEARS OLD!!! I feel as if both of these companies ripped us off. Filed a BBB complaint and a consumer complaint with the state contractors Board.

Wonderful, From start to finish everything went smoothly. Started mid December and was Swimming first if March.

We got our pool completed in 9 weeks from the day they dug ! Communication was on point and overall process was simple. I refer them to everyone that is thinking about a pool. Great job !

Design was exactly what we wanted and the building process was seamless. They provided us with all the necessary information for the build and explained every step of construction. Anthony Sylvan was my first choice to build my pool and im glad I stuck with my gut.

Great work. Completed the pool faster than anticipated. Great communication throughout. Very satisfied

The process was great from start to finish. They helped me with choosing a great design and the team had great communication through the entire process. I would definitely hire them again.

More than happy with the quality and timely matter

We are super pleased with our final product. It took us a loooong time to get there though! Most of it, I don't think was A&S's fault, though. It was a tough year to be building a pool--there were delays based on worker availability, supplies, and weather. So although it took much longer than originally planned, we are very pleased with the beautiful pool we have in the end.

We expected delays due to material costs or labor shortages; however, there were some trades that rescheduled last-minute or even no-showed multiple times (concrete deck forming and fire-feature specifically). Despite these delays we are satisfied with the quality of the finished product and Anthony & Sylvan staff were all friendly and professional. Nigel (sales) was friendly and came up with an awesome design for the pool, Jozlynn (scheduling) always responded promptly (sometimes even messing us directly after office hours to answer us instead of waiting until the next day), and our PM (Tom) fixed at least 2 issues himself when subs were slow to respond to callbacks. Normally a builder is responsible for choosing reliable subs and keeping on schedule and I debated a 4 start rating; however, I know the two trades with the largest delays had few options available in town and I believe A&S did the best they could. Since the only issue was delays and not quality and given the context (Covid) I don't think it's fair to blame A&S for those delays.

Everything went smoothly. From the start up of designing the pool to the project manager keeping me informed of every step that was going to happen. For my first pool experience they made me feel comfortable with my purchase. I have not had not one problem or issue

Anthony & Sylvan did a great job with our pool! It is absolutely gorgeous! The crews worked quickly and each step was smooth even though we added to the project! Thanks Anthony & Sylvan!

Fantastic experience! This is the second pool I’ve had designed and built by Anthony and Sylvan. Everyone in the process has exceeded expectations! They are in time, organized, and supportive. The first experience 20 years ago was so good, I didn’t even look at another company for my current project. Highly, highly recommend!

We were pleasantly surprised when the construction of our pool was completed even with the issues of social distancing and masks. Nigal was great with his design and providing us information so we could make informed choices with regard to the pool and it's construction. Donnie Feathers was also an asset as our construction lead because he kept us informed through text as well as the online site. It was a pleasant experience working with Anthony & Sylvan, we would recommend them if you are looking to have a pool installed.

Robert Stewart at Anthony & Sylvan designed a beautiful pool and landscape layout that exceeded our expectations. He was amazing throughout the process and delivered a design that was in our budget. We contacted several pool companies and in the end chose Anthony & Sylvan because of Robert. He was responsive, made us feel comfortable as first time pool buyers and made it easy from beginning to end, and also cannot thank enough our Project Mngr Amanda Skahill for always keeping us updated. My husband and I highly recommend Robert & Anthony & Sylvan Pools. We are so happy with our pool!

Pool looks great and very functional

Very good. There were some delays due to Covid but Tom our PM managed to work around it and delivered the pool close to the scheduled date. Well done Tom

***UPDATE: A&S reached out to me to alter my review and gave a monetary incentive of $3500 and requested I sign an NDA. They requested this be completed quickly to win an Angi award and needed 5 positive reviews to offset my negative review. They withdrew the contract once they obtained 5 positive reviews, but I do question the integrity of those reviews.*** It has been quite difficult to reach anyone directly, nor have they been responsive in providing solutions. I've been emailing and calling for a few months now on my pool that still has open issues. In each correspond, the email address customercare@anthonysylvan.com has been included. 
 If you are thinking about going under contract with Anthony & Sylvan, please consider the following timeline! A few key items (but there have been so many others): Zero gas/heat for 2 weeks in winter time (had to boil water to bath my 3 year old and has several electric heaters running) Pool shell poured incorrectly Tile chipped by Anthony & Sylvan during construction (will not fix/no resolution) Water seeping behind tile Rust around pool lights Charged for work that was not done Construction took 7 months (12/2017 - 07/2018) and pool was filled with outstanding issues Pool empty for the last 5 months now (09/2020 - NOW) and ZERO response in the last 2.5 months (01/2021 - NOW) UPDATE: The GM for Las Vegas, Dan, has spoken to us and assured us that since they did not fix any of the items we asked them to fix before the pool was finished within a year, they are no longer obligated to fix it. It was in our contract. I suggest if you, the reader of this review, want a smooth, easy and beautiful pool, do go with another builder. Learn from our mistakes!

From the beginning of the process, to the very end, Anthony & Sylvan Pools met our expectations. It was an interesting process to experience. Watching the transformation of the dirt backyard, to having a beautiful pool, spa and deck added was amazing. We had a great project manager in Skye DuCreay. The project lasted 10 weeks, with each crew arriving on their scheduled dates.

It started out with our design consultant Don Sabino. He helped us design our pool from beginning to end. From size, shape and made the last minute change to Pebble. He is a great salesman and he has definitely been there for us even now and the pool has been done since July 2020. Next the project manager Skyy Decreay. Where do I begin, Skyy was on top of every step made. And if something wasn’t right or we had questions about it he made sure it was taken care of. He told us the first day that on average it takes 12 weeks but he believed ours would be done in 7-8 weeks. It was done in 7. He showed up before and after every step sometimes showing up while contractors were there. He sent pictures and info about each step every time someone was there. Answering all questions that we ask and making us comfortable with his answers. I cannot remember the scheduler’s name but she was great too. I always received messages as to when next service date was along with looking on site for all of our steps. If I had to have a pool built I would most definitely choose Anthony & Sylvan without a doubt. I have referred 4 couple since our pool and will continue. We are very proud of our pool and thank everyone that was involved in building it.