AMBUSH PEST CONTROL

Bill has been my technician for several years. He has always been on time and is very professional, whenever he provides service to our home. He is also very knowledgeable and immediately answers all of my questions.

We have been using them for about 5 months to replace a pest control service which was unreliable. The Ambush employee comes to our house exactly on time. We have had only minor problems with insects in the past and seem to have even fewer with Ambush.

Called the night before and the next morning the tech. came and got rid of the wasps. It wasn't a big problem but a problem that could have gotten worse. I don't like to use insect spray so close to my front door and it was very windy. They did a great job and I use them monthly for roach control and we never had a problem with roaches.

I had this service for a while and AT FIRST it was good. They showed up, with some confusion as to who was coming and when. I insisted on a regular schedule, and that worked for a while. The spray seemed okay, not great. Often I had some problems in between, but it kept it good for the most part. Then the person we had come to know and like started being more erratic, and couldn't always get there so two different times we were skipped. Then I received a late fee notice. I called and apologized, and asked when the due date is each month so that I could pay on time. The woman I spoke to (only one office staff woman was ever polite or seemed to know what was happening!) said there was no due date! I asked her how I got not only billed, but billed with a late fee, when I had been skipped. I was just told that I was never skipped and that it was due "at the time of service". I explained that the service had gotten fairly erratic, so unless I could pay the tech it was a little confusing. She said no, they can't take money. So I paid for the services I didn't receive, paid late fees, and let it go. After another month or so later and we yet again didn't receive service, I called to find out what was up and was told our technician had retired. I guess that was yet another thing WE were supposed to keep track of and pay for! At that point we had had enough and cancelled! I definitely wouldn't go with this company again. It's very true, you get what you pay for and this company isn't that expensive, so I thought I was getting a good deal. I guess not!

Worst customer experience. The office ladies who scheduled my service and wrote the contract were very nice and professional giving me an impression of a "mom and pop business I'd like to support. When they couldn't provide service until next week, I gave them a chance to come through instead of contacting another company. Big mistake. The technician arrived on time, however he was unbelievably rude. I told him my wife will be handling the appointment as we (my daughter and I) were leaving for an appointment. He dismissed me and continued to discuss the service. Again, I told him I had an appointment and that I needed to tell my wife the tech was here and that I'd unlock the side gate to the backyard on my way out for him before he came inside. He asked why would I need to do that. I said, the office told me the tech would inspect the inside and outside of the house for mice drippings and entry/ exit points. He looked annoyed by this. Then he said he was confused about what he was supposed to do and that he didn't understand the contract and that he should call the office. I said fine, but I still need to let my wife know that you're here so we can leave, she was handling the appointment. Then he said, look, it would just be a lot easier for me if you had the full service contract, it's a better deal. I said again, I need to leave, we have an appointment I will get my wife. He said, well, just sign this right here, that's all I need anyway. When I asked what I was going to sign, he got upset and said maybe we should just reschedule for another time. I was floored! I asked why I would need to reschedule and he just walked away. I told him he was extremely rude and that I won't be rescheduling. I was so frustrated with the whole experience of waiting for an appointment just for a rude young man to show up acting as if he didn't want to do anything. He tried to "up sale" me, then he tried to force me to reschedule after I refused to buy a larger package . Terrible, Shame on him and the company.

They did a great job. I haven't noticed mites since and I am very pleased with them.

They perform their services like clockwork - very dependable. Had a recent problem with ants inside, and Dean was very responsive - visiting next day with baits to use inside. He also followed up a couple of times via phone call to see how the ant control was working. Very professional customer service.

Called the night before to schedule. Was on time at 7:15 am. Even remembered to call when arriving as I requested. Less expensive then my last Exterminator, Sunrise Pest Control, and alot more friendly. Explained everything in detail. This is going to be a long term commitment on my part.To find someone you can trust and does a good job Is almost unheard of in Las Vegas

They're very prompt when they came and they have an excellent customer service when talking to the staff. If you have any problem, they'll come out any time. They come monthly and they're very reasonable.

Good service. Have been using for years. Our local service man, Randy, is great!

The technician always is thorough, complete, friendly and knowledgeable. He checks before each month's application to see if there are any special problems or needs. Also even though the application is for the exterior of the house, he always asks if it is necessary to do inside. Service is done monthly and they call the day before to announce their arrival the next day. The applications work great, we have never seen any bugs in or near the house.

I used to use another pest service and switched about 6 months ago to Ambush. Since I have been with Ambush, I have not had any issues with cockroaches, black widows, ants, etc. The technician has also been very helpful and suggested a mouse box trap when I thought I might have a mouse in my attic. The technician always calls before he comes to the house and he always leaves his cards that he was here. Very happy with the service and I will continue to use them!

Great! They use a pet-friendly formula. The ant baits they provided can be purchased online, too, which is what I did after they came. Had I known about those traps previously (none I had used before ever worked) I might not have needed to call them, but I didn't! In any case, they took care of other insects I had a more minor trouble with. Purchased the six month contract just to be sure. Won't be renewing because I think things are under control now, but otherwise I was very happy with them.

Very friendly and professional! Would highly recommend.

our home is serviced by Ambush Pet Control monthly. should we have a problem, a call to them will correct it immediately,

It went well so far no bugs and the ants have not come back. Our extermination is very professional. Calls day prior with approximate time he will be here. Outgoing, well groomed and very polite. Highly recommend this company especially if all servicing agents are like ours.

Started using service because it was recommended by landlord and we were told the price would be the same as what he paid. We paid $8 more per month than what the landlord told us we would. Technician calls before coming, however there is never any friendly exchange, even though we have been using him for 7 months. We called over the weekend due to an increased number of bugs seen and we never received a return call on Monday.

It is working out very well and I am happy with the service. He is a very nice man and calls before he arrives.

It went OK, but my carpets are 25 years old so when they dried a few ancient spots soaked thru and are now visible. I thought that might happen. I should give in and get new carpet.

I have had this service for about 1.5 years. Excellent. Both office and field staff always very helpful and very professional. i like the consistency of having one person assigned to my property. They have created an insect free exterior and interior environment.. Pet friendly chemicals used. They were recommended by a neighbor and I would highly recommended them.

I found the woman I spoke to on the phone to be very helpful and she had all the information I needed. I don't live in Las Vegas full-time, so she helped me organize the treatments with my property manager and sign all documents by email/fax which was handy. I found this company on Angie's List and used it due to the good reviews.

Bob was on time and did a very thorough job spraying. He explained that the inside of my house would only need to be sprayed twice a year. The price is definitely right!

Great at notifying when they are coming, always on time and prompt, I would highly recommend

An excellent service. Staff are very professional. I plan to use them again !

I have used Ambush for over 15 years and wouldn't think about changing to another provider. They are always extremely professional and courteous and get the job done. Shane has been my and quot;bug guyand quot; for the past few years and I am very pleased with his attention to detail and willingness to come back if I have any pest sightings.