Everything seemed ok until they were finished. I indicated when they started that a register in a bedroom had no air coming out (I know this because I checked). I was told the register was near a window which was the problem. Uh, no there is no air coming out Well things got interesting after they left. I found they hadn’t plugged the furnace back into the outlet which meant they didn’t let it cycle once to make sure it was good. I plugged it in. The next morning I found the furnace wouldn’t fire. I called dukes back. They arrived on time. One guy was there the day before, the other, who I’ll call slick willie immediately started doing a two step about how their maintenance isn’t guaranteed. Further he mentioned the possibility of broken components. Mind you this was before even looking at the furnace. This irritates me. Well it turns out the guys from the day before didn’t turn the gas back on. Slick willie then spent 10 minutes of my life preparing an invoice for $0. And the topper, MR Willie didn’t even offer an apology for my inconvenience.
Description of Work: Annual Furnace Maintenance
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$165
Roger S.
10/2017
1.0
heating & air conditioning/hvac
+ -1 more
Their response clearly says they dont want my business and that, in the future, should I have any HVAC maintenance or repair work to be done I should call someone else. Sad!!
Description of Work: I sent these guys a list of all the equipment I just purchased and a picture of the pallet load of brand new "in the box" heat pump systems along with a list of the tasks I was looking to hire done. There is over $8000.00 worth of equipment on that pallet! They came back and left me voice mail saying that they dont install "customer purchased equipment". I guess that means they want you to buy it from them at twice the price and then pay for the install.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Dennis C.
08/2014
5.0
heating & air conditioning/hvac
+ -1 more
Called and got a great quote for complete job. I would recommend to all my friends.
Description of Work: Removing swamp cooler. Install new heater and air conditioner.
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Service Categories
Heating and Air Conditioning
FAQ
Dukes Plumbing Heating and Air Inc. is currently rated 2.8 overall out of 5.
No, Dukes Plumbing Heating and Air Inc. does not offer free project estimates.
No, Dukes Plumbing Heating and Air Inc. does not offer eco-friendly accreditations.
No, Dukes Plumbing Heating and Air Inc. does not offer a senior discount.
No, Dukes Plumbing Heating and Air Inc. does not offer emergency services.
No, Dukes Plumbing Heating and Air Inc. does not offer warranties.