Summit Cleaning Services

"Thanks, [Member Name Removed]. We enjoyed the opportunity to serve you and look forward to seeing and serving you in the future!"

"This is an unusual and rare review for us, but one we take very seriously. When we followed up with this client, she expressed dissatisfaction with the job results. After discussing her concerns, I learned that, despite regular equipment maintenance, certification courses and thorough procedures used, lines appeared after the carpet had dried. This can occur for a variety of reasons, such as when a nozzle becomes clogged in the wand. Usually such results are noticed and corrected at the time of service, but the client indicated she did not notice it until after the carpet dried. Our normal response is to immediately schedule a re-service to correct any problems, which we did. The client thought that our technician might somehow be upset with coming back to correct this. I assured her that that would not be the case and that, while this is a rare occurrence for us, our desire is that she is completely satisfied...indeed smiling with our service and that we appreciate any opportunity to make things right. Hours before our scheduled arrival, she called to cancel. We rescheduled a second time with her and prior to our arrival, she cancelled again. We asked her to call our office to reschedule her appointment at a time convenient for her, but we have not yet heard back. I hope she does call, because this undoubtedly is a problem that we can correct and we want her to be pleased with our service."

"[Member Name Removed], it is always a pleasure to serve you. Thank you for the opportunity to do so again! Stephen"

"Thank you for your response, and for the opportunity to serve you. I am pleased that you were happy with the results. It is true that our price may be higher than some other cleaners in town, but be assured that you are not spending more for the same thing. We invest thousands of dollars annually in our small company to send all our staff, including office personnel to IICRC certification classes, where we learn the latest about fibers, flooring, and new cleaning products and procedures. We are one of only a handful of cleaners in the area that do so. This is important, because, for instance, if a stain resistant nylon carpet is cleaned with a product with a PH over 10, that alkalinity [Member Information Removed] damage the carpet's stain resistant properties...and void its warranty. MANY "PROFESSIONAL" CARPET CLEANERS DO NOT KNOW THIS!! As a result, carpets may look clean for a few months, but spots [Member Information Removed] never clean up as easily or successfully as they used to in such a case. We also invest in state-of-the-art equipment and the best cleaning agents and tools...and we work hard not to overbook our schedule, so we can take the time to do the job right the first time - usually doing 3-4 jobs per day, instead of the 7-10 jobs some companies schedule daily for a single truck. Higher price tag, maybe...better short term and long term results, with friendly, skilled and caring technicians...definitely! Thanks again for the opportunity to serve you!"

"This is a review that is very hard for a business owner to read who genuinely cares about his reputation. I immediately called [member name removed] and spoke with her about her concerns, thanking her for her honest appraisal of the job. Despite our efforts, we did not provide her with the most outstanding service experience ever, and I take full responsibility for this shortcoming. We offered [member name removed] an adjustment and she told me that the issue has been resolved to her satisfaction. As a result of this review and of our conversation, we are incorporating new procedures to guarantee the highest level of quality control, including a room by room two person walk-through. At Summit, our mission "To provide the most outstanding service experience ever, guaranteed," means that we educate ourselves, communicate our work, and stand behind our guarantee so that in the rare event this happens, our client is treated respectfully and fairly, and our reputation remains intact."