Response from Summit Cleaning Services
Thank you for your response, and for the opportunity to serve you. I am pleased that you were happy with the results. It is true that our price may be higher than some other cleaners in town, but be assured that you are not spending more for the same thing. We invest thousands of dollars annually in our small company to send all our staff, including office personnel to IICRC certification classes, where we learn the latest about fibers, flooring, and new cleaning products and procedures. We are one of only a handful of cleaners in the area that do so. This is important, because, for instance, if a stain resistant nylon carpet is cleaned with a product with a PH over 10, that alkalinity [Member Information Removed] damage the carpet's stain resistant properties...and void its warranty. MANY "PROFESSIONAL" CARPET CLEANERS DO NOT KNOW THIS!! As a result, carpets may look clean for a few months, but spots [Member Information Removed] never clean up as easily or successfully as they used to in such a case. We also invest in state-of-the-art equipment and the best cleaning agents and tools...and we work hard not to overbook our schedule, so we can take the time to do the job right the first time - usually doing 3-4 jobs per day, instead of the 7-10 jobs some companies schedule daily for a single truck. Higher price tag, maybe...better short term and long term results, with friendly, skilled and caring technicians...definitely! Thanks again for the opportunity to serve you!