Battle Born Tree Service LLC

I made an appointment for someone to come out and give me an estimate. No one showed up and I did not get a call to reschedule. Apparently, they did not feel my time was of any importance. I will not be using them for any further work.

I purchased a 300.00 coupon good for 500.00 in tree removal services in June of 2017. Battleborn contacted me via e-mail and stated an estimate must be completed prior to any work being done to ensure the total cost of work required doesn't exceed the 500.00 coupon value. We scheduled the estimate and I made an error and scheduled the appointment for the Friday after the agreed date and I missed the estimators when they came to my house. However, the estimate was for tree removal in the front yard, a simple appraisal of the property could have been done at that time resulting in a simple follow up call/visit to discuss the details. After I apologized for scheduling error, the office manager stated she would check the schedule for the next Friday available and get back to me which occurred on July 9th and that was the last time I had heard from her. I e-mailed on July 9th, left a voicemail Aug. 4th, e-mailed Aug. 9th, e-mailed Sept. 15, finally sent a contact request through the website today Oct. 13th. Only when I finally mentioned I would be pursuing a refund if not contacted via the website today, did I finally get a response. Three months is far too long for any customer to have to wait for a response. When I did finally receive a response, there was no consideration for the time I have tried contacting them, only a condescending response stating that they will schedule another visit only if I ensure I will be home this time. If this is the service I get by simply trying to schedule an estimate visit, I would hate to see how long it would actually take to get my service completed. I will be taking my business elsewhere and suggest anyone else looking for timely response and solid customer service go elsewhere as well.

Not well. Called for service and set an appointment for 10 AM on 9/7/2017. Waited until 2 PM and no one called. Called again at 2 PM and was told foreman was on his way. 3 PM foreman shows up with no equipment and gives an estimate of $800.00 and will call office to set up schedule. Office never called back, so called at 3:45 PM and got answering machine telling the hours of operation and was told the office hours were 8 AM until 4 PM. No one was in office. Utter chaos and have yet to receive a call back and it is now 9/8/2017. I used this business in 2014 and was utterly impressed with the service and crew. Worked on trees for 4 hours and the job and Boss were amazing. What happened? If I do receive a call today with schedule I will refuse to accept and move on to another company.

unknown

they were professional and did an great job as well as cleanup

They were very good.

They showed up on time to give the quote and to perform the services. They cleaned up and hauled away all of the debris, which filled there huge dump truck to overflowing. They had to bring in equipment via the back fence. They removed a part of the fence and put it back perfectly when finished. They even filled the voids in the area around the fence after they pulled the junipers to ensure the fences integrity. They cleaned up and hauled away all of the debris, which filled there huge dump truck to overflowing. They were very friendly and professional. They didn't even mind my elderly mom quizzing them all day. I would recommend them to and I will hire them again.

Mike's team was wonderful. They also cleaned up everything and did the whole job in two hours.

Mike did what he said he would do and left the site clean.

I called the office and scheduled a time to come out and look at my tree for removal. We set up a time window between 1 and 4 for them to come out. On the appointed day, I made myself available and waited. No phone call. I finally called the office at 3:30pm to get a status update and was told that the crew was running late and could they reschedule the appointment. I told them that I could not reschedule the appointment and was told they would be at my home by 5pm. 5pm came and went. They did not show that evening and no one from the crew or the office even bothered to follow up with me. Hugely unprofessional and handled badly by both the office and the crew. Who runs a business like this? I would be fired if I handled my clients this way. IF YOUR TIME IS VALUABLE, DON'T WASTE ANY OF IT WITH BATTLE BORN TREE SERVICE.

Scheduled appointment for 10/2/2014 at 7:30AM. Mike and crew arrived on time and immediately went to work. Maple tree was totally out of control, overgrown and encroaching on neighbor's yard. Mike and crew removed quite a bit of long branches and did some thinning, removed all branches encroaching on neighbor's yard. Total cleanup of my and neighbor's yard. Outstanding job. In the front yard, some pine trees were overgrown with Ivy. Mike and crew removed all of ivy, cut and removed dead branches, trimmed Sunburst Locust and reshaped..looks great. Chinese elm growing through fence and into neighbor's yard, removed and applied herbicide. Total cleanup including raking and using a blower. Outstanding work at what I consider a reasonable price.

I needed the trees to be lifted out by a crane because there's no access to my backyard. Mike and his team showed up on time, prepared for the crane and had the whole job done in 2 hours 15 minutes. They were all very professional, cleaned up and left the yard in good condition. I'd DEFINITELY recommend Battle Born Tree Service to all my neighbors.

I called him a couple days ago and he came by and gave me a quote. He called last night (8/4) and said he would be on-site the next morning at 7:30. He arrived on-time with his work crew and trucks. The had the tree cut down and everything cleaned up by 9 am. They chipped all the branches and cut the main trunk into rounds for firewood. They hauled all the rounds into the side yard where I wanted them. Mike, the owner, works very fast and carefully. His crew cleaned up the branches and saw dust. The gutter was cleaned since he was up there. He also did some pruning on my other maple tree. Very good job and I'm glad I didn't have to do it. Definitely hire him again, if needed.

climb the tree used a chain saw and cut the branches , the other young may put them in the chipper and then the trunk came down and mess cleaned up

I have no reply to this area as I never saw or talked to them.

They met with us and gave us an estimate on the spot. They said to call if we wanted the work done. We called and confirmed that we wanted the work done. They came, trimmed the trees, hauled off all the cutting and cleaned up the yard. The work was as expected and was done in a professional manner.

Our work will be scheduled in the next two weeks.

We were not here to ask questions

I really appreciated the time they took. We'll definately use them next autumn for additional pruning work.

Except for being late and not calling I was very pleased with the work.

I have used Los Verde Arborists for many years because they do everything they say they will. They did a complete clean up of everything. They knew exactly where and what to cut so that the trees would survive. They were right on the ball and I think they are a perfect 10!

I'vd been in the market for a tree company for a year or two on a difficult and large job. Before I hired them, I sat in my car and watched the Los Verdes crew work on a house ... I liked how they worked together; I liked that they had the right equipment; they seemed organized and professional; all the workers worked hard and the crew seemed to be a team treating each other with respect. I put their name on my desk and it sat there for some weeks. Then I saw them on Angie's List and saw their discount coupon. So I called them in on our job and asked for numbers. They bid it quickly ... a bit below another bid. I liked their attitude and went with them on the spot. They showed up exactly when they said they would; did it in the time they said they would. They did it safely and involved me in needed minor decisions. They honored the Angie's list discount they offered; cleaned up everything perfectly. In. Out. Done. Done right. Look, you can get a cheaper deal -- lots of tree companies hire low level workers, pay them poorly, cut corners, and take risks (with their workers and with your property). I've seen tree cowboys work ... in fact I've hired them. Any idiot with a chain saw can cut down a tree. But then I end up spending days cleaning up their messes, not to mention the panic I feel when they do risky things, or the sadness I feel when I see how they treat their workers (tree companies need a lot of lower level workers and some treat them horribly). That's why I watched the Los Verdes crew work before hiring them. I did not want to take risks on such a big and dangerous job. Bringing them in was a good call. If you understand the difference between value and price, consider these guys. My one minor ding. I had a tree fort up in the tree. They asked me to get rid of the fort mess after it came down. OK, I get that, sort of. It's not a tree. But then I unexpectedly got rid of 50% of the wood for them (my yard guy took it) and I asked them to reconsider getting rid of the fort. They said OK, but asked for $200 more to do it. I declined ... it felt a little stingy to be honest. After they were finished it just took me an hour with a chain saw, my truck, and a $25 fee at the dump to deal with it ... no biggie. But then if a 62 year old man can do it that fast and easy, why the "no" from them? With all their equipment and workers this is a 2 minute job for them. I think this may be the negative side of the very positive review above. Part of their professionalism is that they set limits. Another related example. They could not guarantee a cherry tree would not be harmed when the big tree came down. I pushed but they pushed back on the grounds that the methods to save the cherry tree were themselves dangerous (after watching the tree work itself I saw why that was correct). OK, so I had my yard guy dig it out before the big tree came down and then put it back in after the tree was felled. And as it turned out it would indeed have been smashed. Another related example. I tried to get them to cut down just the top of the tree and leave the tree fort. They said they would, but they would have to bring the tree down in a more expensive way due to safety issues. Again that seemed fair. I decided to lose the fort. So my conclusion is that they will be very straight with you and keep their word ... but don't expect a quick "yes" to anything you suggest. They are not that hungry. All in all, for me these issues mostly fall into a class of professionalism. They were nice guys but they knew what would work and what would not and they set limits. And almost all of it felt solid in the end ... all except the tree fort. That was such a small thing on a rather large job it would have been more graceful to bend on the "other garbage is not our responsibility" rule and save me a minor hassle. Angie's List does not have a plus and minus rating but on that basis I mentally downgrade them from an A+ to a solid A. I would rehire them anytime though. In fact, with 7 huge aging cottonwoods left, I'm pretty sure I will.

These guys were great. They worked very quickly and had the whole tree down in half a day, with the wood chopped up into manageable pieces for use as firewood. One of the chopped logs landed on a hidden sprinkler line and broke it, and when I mentioned that to them they happily came back and repaired the hose free of charge.

I used Los Verdes because the price was the best of 3 estimates. Before the service, I was sent insurance info. The crew set up signs in the street warning traffic. They all wore safety goggles and hard hats. They were very efficient. I am very happy with my choice.

Darin and the Team at Los Verdes Arborist know how to get the job done, at a competitive price, with the highest level of service and professionalism. Thanks for the great job guys!