Comcast

I made 17 phone calls over the course of 6 weeks. It's a long story. I called comcast after moving to New Mexico and signed up for an internet/HBO package. When the sales associate transferred me to the service department to schedule activation service, I was disconnected. It took 23 minutes for me to connect with a person. The date of my activation came and went without anything happening. I called and sat on hold for another 19 minutes and the associate I spoke with next told me my service was scheduled for the next week. The next date came and went with no luck. I called and waited on hold again, and the agent told me that the service was on and transferred me to the tech department--another long hold. The tech associate also said service was on but that the weren't showing my router. I explained I'd purchased my modem/router combo from Comcast a year prior in Louisiana and gave her the info from the router. She showed it was compatible and suggested the power wasn't on. I explained that it was broadcasting intranet throughout my house, but not receiving internet signal. She suggested the cable lines may not be functioning and said they had not been in use for 8 years. She offered to send a service person to my house a week later for a $150 fee. I declined and asked her to void my service request. She agreed. I received a bill for my "ongoing" service, along with a modem rental fee (what??) a couple weeks later. Over the course of the next month I called and tried to get the bill resolved. The first agent I spoke with--after another long hold time-- removed the modem charge but said he couldn't do anything about the fee for cable service, since he showed it was active. He transferred me to another department but the hold time was too long and I had to leave for work. The next evening I spoke with a young agent who told me to call between 8-5 M-F, select any option and ask for the "Loyalty Department." I did, and was offered a bunch of deals, all of which I declined, and then was told that the bill was voided. I received another email notification to pay my bill. I called and the bill was no different. Again I asked for the Loyalty Department and again this agent said she took care of it. I called to check the (automated) balance a few days later, and still no difference, The next several times I called I was disconnected after holding for a service representative. I finally used the online chat function, and was able to resolve the bill. I explained to the online rep that this had supposedly been corrected twice before, and she told me that she would give me a confirmation number and that I could print or save a transcript of the conversation. I did, and it was actually resolved. When I received the next bill I actually had an $.08 credit.

It's really just the lesser of the evils. We're not in love with it or anything, it's just the lesser of the evils. We think it's too expensive and we have a lot of opinion to to about how it can be better but none of the other services in the area are any better. We watch TV daily but as far as having a problem that we had to go to Comcast to get it fixed there was a little bit of a snersor on an upgrade they told us we had to have and I don't remember the details of that but my husband was very annoyed with them over that. It always seems to be so many surcharges and tax and an extra charge on everything. I think it's too much and we're going to drop the phone part pretty soon because we decided to just have our cell phones.

We have a pretty good experience with them. We've had good experience with their service. I never have my service go out on my computer like I did when we were with Quest. We always had a problem with Century Link and that's why we left because when the computer go down and you would call technical services and they would have you unplugging everything and you couldn't hardly understand the person that you were talking to. They would make you do ridiculous things when it just worked 2 minutes before. With Comcast, we don't have that and we never had it going out. We never had a problem with it, we just paid the bill and that's it. Their price is pretty good, I think it's competitive with what we were paying at the other place and we don't have the problems. From we've had a contact with them, they've been very responsive and they haven't had to come out. When we dealt with them they seemed to be very professional and I haven't had a problem to say that they weren't.

They gave me a new IP address that is blacklisted and sending back all of my mail, and have not given me another. If I had a choice, and did not need their services in my area, I would never use them again.