Enchanted Mountain Woodworks

Enchanted Mountain Woodworks was contracted to make my custom doors for interior and exterior of my home. There were 17 doors total. The woodworker and owner of Enchanted Mountain Woodworks was first contacted in early July 2012. A contract was agreed to on August 02, 2012, for deliver of doors and jambs, ready to hand, with hardware within "a couple of months". This time-frame would allow for us to have the doors hung before the plastering team came to plaster our home. 8/17/12 came along, and Enchanted Mountain Woodworks finally had the door drawings done. On 8/19/12, I got an email that stated "I have already started the planing of the wood". On 8/20/12, door drawings were approved for production. On 8/29/12, Enchanted Mountain Woodworks came to measure the rough door openings at my home, which was in progress of being built. Then, no word for over a month. Emails were sent, calls were made. On 10/08/12, I emailed again stating the the plastering team was coming soon and that I needed ALL of the door jambs ASAP so they could be plastered in (previously, I was told these would be the first thing Enchanted Mountain Woodworks would work on and should be done in 2 weeks "or so" from the date of the contract, over two months ago. There were no updates until 10/09/12 when I got an email that ONE door was ready, "almost". Also, the exterior door jambs were "almost ready too". Exterior jambs were delivered 2 days late and the plastering team had to be rescheduled. Then, on 10/9/12, Enchanted Mountain Woodworks emailed and said the interior doors and jambs would be ready on 10/21/12, in batches of 3-4 at a time and the jambs would be delivered by 10.15/12 (due to the plaster team needing to plaster the interior of my home). On 10/17/12, still no door jambs. Enchanted Mountain Woodworks was "not close" to having them done. Pre-made LOWES door jambs had to be ordered in order to keep my project on time. They were overnighted and showed up on 10/19/12. On 10/18/12, notice was served by my builder that "he was not liable for the worksmanship of Enchanted Mountain Woodworks and could not warrantee the doors, including craftsmanship and installation". Errrrrr..... On 10/29/12, still NO interior doors at my site but "they are going well" per Enchanted Mountain Woodworks, and "they will be there soon". Then no contact for almost another MONTH. 11/26/12---Enchanted Mountain Woodworks sent another email (they stopped calling completely), stating "The interior doors are moving along very well. All of them are built and in finishing stages." 12/21/12, still no doors. My builder then emailed Enchanted Mountain Woodworks and told them to "just bring the doors by Jan 5, 2013". My builder was upset at Enchanted Mountain Woodworks and wanted to wait until he was out of the home to finally get the doors installed. 12/29/12 Enchanted Mountain Woodworks states "there is NO provision or intent in my proposal and pricing for installation of doors...all doors are priced for delivery only". Jan 7, 2013, still no interior doors. An email was sent. "they will arrive tomorrow". Half showed up Jan 08, 2013, as "they couldn't all fit in my truck". Jan 12, Enchanted Mountain Woodworks was advised that the doors DID NOT match the jambs even remotely and needed to be adjusted. "The doors were made to specifications" was all I was told. "Installation NOT included". Jan 12, 2013, I had to hire another carpenter to adjust ALL of the doors and re-stain them because NONE of the doors hung correctly, they did not match the jambs even remotely and in some, the hardware was even on the wrong side of the door! Two 10 hour days with a professional carpenter is what it took just to get the doors hung and able to open and close. Then, on 01/18/13, the final invoice for the doors was received. To my horror, Enchanted Mountain Woodworks was trying to charge me for the JAMBS (which were never made or delivered). Yeah right! I sent an email back stating the I did not agree with the invoice and that my cost for LOWES jambs was being backed out of the contract. Enchanted Mountain Woodworks didn't write back until 02/01/13 when I got an email that stated "It has been one week since you were invoiced for the doors and I have not received a check". The long of the short, it took longer to get unfinished "custom" doors than it did to build a 2500 sqft home from the ground up. The doors are nice, now, but NOT worth the hassle.