CUSTOM GLASS & AUTO

Most of the windows are fine and work correctly. I have had trouble with 4 or 5 of the smaller windows. The mechanism has not been adjusted correctly for what ever reason. So the windows do not go up or down smoothly. Often they stick half way up or refuse to stay in a fixed position. One window is so misaligned I'm afraid it will fall out completely. The provider came out 3 or 4 times over the last two years (at his convenience), but they never were able to get the windows to operate correctly. I might add that they never responded in a timely manner when I asked them to make the repairs. It usually took many requests and many months to get them to show up at all. As of this review date I have yet to have this problem resolved. The first windows were installed in May 2013 and the final ones were installed in January 2014. I paid over $8000.00 for these windows and for their installation. I demand and expect better service. The provider has indicated that he doesn't really care.

Some of the windows required numerous call backs to readjust them in order to make them slide better. I was ok with that , but I had to ask them many times to fix those windows. They always said they would come but I had to constantly ask them. Many weeks went by before they would show up. This happened 3-4 different times. The last set of windows were finished Jan 2014 and I'm still waiting for them to correct or adjust some of them. Every time I ask, they say "not to worry, we will take care of you". They always had an excuse to delay the repairs. Now they will come only when they begin another job here in Cliff (Cliff High School) I guess my $8300.00 order was not big enough to warrant quality service. Apparently good will is not worth a 60 mile round trip. If I ran my business this way, I would have gone out of business years ago!