Santa Fe Home Maintenance

Paid for this through Angie's List and forgot about it. I've gotten spoiled by providers contacting me and this business never did. So the upshot is that the company might be fine, but the downside is that I paid for services I never received. Honestly, I wasn't going to write a review at all except for the annoying popup thing that keeps asking about my experience. So I'd go for other people's reviews to get a more realistic sense of what this company's about.

His skills and quality of work are pretty good for the low rates he charges for his services. He is congenial and tries to be helpful in every way. His assistants are typically hard working and semi-skilled or more. He is totally unreliable. In all, he has probably worked a total of 7-8 days on my property, but it took about 20 scheduled days for him to work those 7-8 days. The work is still not finished, and I have not heard from him in over two months. The man just cannot keep his word.

UNSAT

I thougt initially that this was going to be a great deal. I received an e-mail from Andres within a few hours of paying for the service on-line. He confirmed the appointment on Friday but never showed up on Saturday to do the work. Andres never called to say he was going to be late or be unable to make it. My husband left a message on his phone and so did I with no response. I also sent Andres an e-mail to which he has responded either. Because this was a special offer on Angie's List, I was required to pay $120.00 in advance of services rendered. I don't know how I'm going to get my money back at this point since I cannot get Andres to respond. I am VERY unhappy!!!

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He did a good job and completed the all the work within the time frame.

I think that Andres could have built a nice, little business given his skills. But, he lacks the discipline to contact the customer when he was going to be late or not coming at all - which happened often in my case. And to take a deposit for materials and never give an accounting to the customer is unforgiveable.

Same as above. (After waiting for many weeks with no response, finally gave up. Angie's List gave me a full refund.)

No work done. Hard to get a hold of. Original phone # was disconnected.

Took months to complete, many no-shows and tardies often with no warning, not all work done at acceptable quality, kitchen and baths difficult to use due to having cleared/cleaned tiled areas many times awaiting service which never happened. Will have to hire another to re-do much of the work.

I liked Andreas very much and I think he did good work. However, reliability is very important to me. At our first meeting , he called me fifteen minutes after our meeting time to tell me he would be another 15 minutes late. The date of our appointment, he had to cancel due to an accident with his truck. He rescheduled to come to my house this past Saturday at 9 AM. By 9:15 AM, I tried to call him and his phone didn't work. He called me at 9:30 to let me know he was running late and just now leaving Santa Fe ( I live in Albuquerque). He was an hour and a half late. I ended up not having enough time to have him do all the work I needed done as my son had an appointment I had to take him to that afternoon. I do not plan to use this service again.

It was very to get them scheduled and they did the work in a timely manner. I was satisfied with the work.

Both men were punctual, very professional and pleasant to work with, and the job was completed on time. Andreas has a lot of experience in various aspects of home construction and repair and I will definitely call him again should the need arise.

I think that Santa Fe Home Maintenance did a really good job. They did a really good job. Their pricing was high. There was a problem with their punctuality.

Like any big job, some things changed as we went along. Andres had some personal appointments that we had to work around. We figured out how we would do the tile work on the fly. I had some supplies on hand...others he had to go out and buy. But he did the job for the price he quoted, and added on a couple of stucco repairs for a small upcharge. I think I could have had this job done for a bit less money, but I can't imagine it would have come out as nice as what he did. He's worth it. Totally pleasant to work with, he put down protective sheets so he never muddied up the floor, and he brought a helper that was good natured and competent. D*** right I'd use him again!

You can see the email thread below. As of this date, I've heard nothing from this vendor based on my Sep email and there is no answer or return calls from the vendor's business phone. Nor have I received any refund. Request you provide information one how I can receive a refund for work not performed. 11 Sep: Andres, It's now been three weeks and I've heard nothing from you pertaining to the work agreed upon. This leads me to conclude that you cannot complete the prepaid work as discussed. I have retained services of another contractor to execute the work. Request you refund the cost of the coupon by either crediting my visa account or forward a check to my home address not later than close of business 18 September. If this is not completed, then Angie's List will be informed via written documentation that paid for work was not completed, resulting in breach of implied contract. Peter Will do thanks pete On Aug 21, 2012 7:36 PM, <pjackson64@comcast.net> wrote: Andres, I understand your situation, you can't control everything. You have another opportunity. When you get phone communications back call but use my cell 505 xxx.xxxx and let's discuss. My schedule this week is hectic and I in and out. I need to complete this work soon. Thanks Peter Aug 9: I strongly apologize for the no show i had a problem withsomeone i live with. My phone was stolen as well as money i have moved also. I wouls like to make it up i have a very good reputation and woul like to keep it. Please e mail back. Again my apologies. Andres Jul 21: Vendor visited residence and surveyed work and we agreed on schedule of for work of 11 Aug.

Overall, they came in a timely manner, gave me a bid on hauling away a lot of accumulation of brush, etc., from lawn care in the summer. They always called if they would be detaine. They were unable to rent a trailer to haul away the yard debris, which had escalated with the cleaning out of a storage shed, but came anyway and had to make two trips to the dump with two pickup trucks. They were pleasant and polite and very good to work with. Sue

They were wonderful! We had them hang pictures and heavy mirrors which they did very carefully, being sure they were placed properly in studs in the wall. I couldn't have asked for a more professional team to do the work. They also fixed a hinge in my pantry door so it is now working perfectly and not catching anymore on the door. This company will now be my go to guys for home repair.

Andres provided exceptional service. He is the type of contractor that Angie's list seeks to provide. He made several calls to me after I purchased the coupon. I know that small contractors are sometimes overwhelmed by the response from an Angie's list coupon, so I was very impressed with his ability to come to my house so soon.I did not want to take off work so he came on a Saturday . He was right on time and very polite and personable. I will be calling him again for any handyman needs. Thank you for putting me in touch with this quality contractor.

I responded to a Big Deal that Angie's List sent me via email -- 4 hours of weatherizing for $99 by a Santa Fe business called Andres Home Maintenance. I called and spoke to the business owner (a sole proprietor if I don't miss my guess), one Andres Rubio. All went well through the appointment when he came to size up our job, but when the day came for him to actually do the work, HE DID NOT SHOW UP. NOR DID HE CALL to explain why he wasn't showing up. I had left a message for him the day before to discuss the work he'd be doing, but I NEVER GOT A CALL-BACK. So, when he didn't show up, I called both of the phone numbers I had for him. His cell number has a generic, "robo"-message that does not identify him or his business, but I left a message anyway. At the other number, which turned out to be at his home, a man answered and said Andres was not there. "Has he gone to Albuquerque?" I asked. "You'll have to ask him when you talk to him," he said. No help whatsoever, but I did leave another message. AGAIN, NO CALL-BACK, NO NOTHING! A day or two later, I emailed Andres to ask what was going on. He emailed back to say that, when his housemate took my call the day before our scheduled work, the housemate told Andres that I had called to cancel. WRONG! Andres apologized, said he'd been having trouble with this housemate, that the housemate had stolen his cell phone and by now the POLICE WERE INVOLVED. Poor Andres, right? So I rescheduled with him. Now, today is the day he was supposed to be here and HE'S A NO-SHOW AGAIN!! There's no answer at his cell phone, and at his home, the call was answered by the same housemate (presumably). He asked who was calling, went to find Andres, then came back to say Andres wasn't there. Suspecting that Andres actually was there, I pressed the issue, whereupon the guy who took the call ACTUALLY HUNG UP ON ME!!!! Today is Sunday and Angie's List's offices are closed. As soon as they open tomorrow, I will be on the phone to them demanding my money back for that so-called Big Deal. ANDRES HOME MAINTENANCE IS A "BUSINESS" TO BE AVOIDED AT ALL COSTS.

One thing that I liked about him is that he was willing to admit that he won't do a job if he doesn't know how to do it. He won't mislead me to think that he could do something that he couldn't. I appreciate that. He is very honest, and doesn't waste any time. I am a senior and I felt that the price was a bit high, but it was a good service.

I was very happy and impressed with their services. The gentlemen called me right back and gave me an estimate right away. They came and finished when they said they would.

Andres arrived on time, was very professional, and a pleasure to work with. I highly recommend him and will call him again.

I found Mr Andres Rubio to be a real professional. His work was done well and on time. I will call him again when I need something else done. A real find!

Both my husband and I thought Andres provided great craftsmanship. He clearly takes pride in his work. The job required work done over several days. Andres always arrived when he said he would and if he couldn't, then he called an let us know in plenty of time to make other arrangements. We give him high marks on reliability. Andres also had to rebuild a cabinet front that required him to match wood and cabinet molding. He did a great job at this as well. We would definitely ask Andres to do more work for us.