Santa Fe Express Plumbing & Drain

I received a coupon post card in the mail and called Santa Fe Express Plumbing & Drain for maintenance on my boiler. The day of my appointment I got a call from the plumber asking me if I had an appointment at 11am. I said yes and it is 10:55am. He tried to tell me that he did not know, he just got the message. and was actually going back to another job site. I told him I had taken off of work already. He told me that he would then instead start driving to my area which was about 25min away still. I asked him if he had a thermal couple since that may be an issue on the boiler and he said he just used his last one. If I wanted him to he could go see if his shipment had come in but I would have to wait another 30min. I offered to go to our local True Value and get one myself and meet him at my house. I returned to my home and 20 min later he sends me a text asking me where my road was and stating his phone was not working (but he could text). I had given my address at the time I made the appt and they said they had a GPS. I gave him my address again. I called him and no answer. I get another text saying he was lost and maybe I would prefer to reschedule. After that he didn't answer his texts or calls. I called Robert who answers the main number and who I scheduled with and he said he would contact him...I never heard fro Robert either. I am actually grateful they did not find my house.... obviously not trustworthy or accountable crew. I would not recommend ever using them!

Broke electrical wires and refused to fix them. Did not finish backfill properly Did not do a percolation test Gave me one price over the phone, then had my wife sign off on a higher price when I was at work.