Roadrunner A/C, Heating & Plumbing

I had purchased a deal: 2 hours of plumbing for $103. intending to have 2 toilets repaired. Meanwhile, my radiant heat went out and I called Roadrunner to come and fix it. The owner came shortly, determined a new part was needed, and replaced the old one. Then he checked the toilets and determined they didn't need fixing at this point. I still have 1/2 hour left which can be used at a later time. The additional cost was due to the part that needed to be replaced.

Well I paid for the two hours and he came over here and ran a snake in the kitchen. He must have tried for about a half hour. Then he said well I don't think we can break through whatever it is that's clogging up the sink so what we're going to have to do is we're going to have to dig up, tare down the wall, dig up the pipe, and figure out, you probably have these old pipes that are not the proper ones I guess. Then why don't we put a tank outside the kitchen so that you can use that water to water your plants or something like that and I said well how much is that going to take? He said well close to two thousand dollars. I said what!?, I don't have that kind of money and he said well I'm not sure what it's going to cost you because you have to buy a tank, you have to dig out the wall, you have to replace all the pipes and whatever and so he said I'll go to the office and send you the estimate. That took about four days and I never got it. My son came the next day and said he wasn't able to run the snake under the sink and I said he said no there is something stuck there and he needed to go through the wall and do all this work and my son said let me go get a snake. He went and got a snake and unclogged it in 20 minutes or something so I didn't understand that at all.

Someone answered promptly when I called in the morning as NM Gas Co had red tagged our furnace for a leak. They listened to me explain the situation and then promised a technician early evening. This company under-promised and over-delivered in my opinion. Their Technician Tim McKinley called me at 3:30pm, several hours ahead of schedule, saying he could meet me at my house. He waited for me to arrive home 15 minutes. He assessed the problem. Covered the options and got to work. He was very professional and very patient with me, yet quick at work. I would recommend him.

Went great! Courteous, reliable, honest, knowledgeable. Great Experience. I would use them again.

Super company. This is my second time using RR and they are the best. On time, prompt, professional and clean up afterwards. They replaced a dying toilet with a power flush unit and tightened up a few loose/leaky faucets. It has been two months and not a leak or flush that was not complete. So with the first call being for a mini-split system and this one for plumbing I can highly recommend RR for all HVAC and plumbing needs. Geddy

Nathan from Roadrunner was at the house promptly as scheduled and he and his assistant did a great job of removing the old water heater and installing a new one. The job was a little tricky, as the vent on the old water heater was failing, so Nathan had to remove that as well and build new ductwork. He did a terrific job, and it hardly added any time or cost to the job. He also took a look at the furnace and taped up the seams in that vent as well to prevent any leakage. He patiently answered all my questions and explained everything that they were doing, which I really appreciated. Roadrunner was able to get our hot water heater replacement scheduled more quickly than the other places we called, and their prices were very competitive. I feel really good about the quality of the work that they did, and I would definitely use them again in the future!

Plumber showed up on time and performed all tasks within the allotted time. All repairs\installations were successful and the repair areas were left spotless.

I do have to say that the work is exceptional. I will take some responsibility for not asking more questions. I have a construction background and many things during the project I could have very well done in prep before the final installation. Due to circumstances out of my control I should have Drained the Hot Water heater and removed it to a safe location outside for disposal. This would have saved an significant labor cost. However, it was also not suggested to me, after having made known to the installers that I was more than capable of helping them. I am very pleased with the final disposition of this matter and would recommend them to others.

arrived on our schedule evaluated problem replaced refrigerant returned 4 hours later to check that system was up and running

The gentleman, John, was very friendly. He showed up on time, and did an excellent job for us. John was professional and courteous and very experienced.

Clarence, the technician, and his helper were very professional. He called and asked if they could come early, which they did. They knew exactly what they were doing, and took a minimal amount of time to do it. They removed the old disposal and all of the packing material. The price charged was fair. It was a pleasure to work with them.

Service was excellent. The person was very efficient, and helpful, explaining what he was doing at each step as I watched him. He found everything to be working well and left me his card to call him in the future if I needed their services. I was Very impressed.

John Vigil was very informative and I thank him for his professionalism and also about the advantages of Hydroflow. It works even better than I expected. Great team at Road Runner. I will continue to use them.

Came on weekend within 12 hours of call. Friendly, competent service; would definitely use again.

I bought an Angie's List Big Deal for $99 for 2 hours of plumbing and HVAC work. The furnace was inspected first with no findings requiring repair. I than had the technician/plumber repair a toilet in yhe first floor powder room which rocked on the concrete slab floor covered by ceramic. He found that the toilet had not been installed properly, probably after the original homeowner installed new ceramic tile. over the floor. The plumber had to modify the drain under the toilet. For this, he had to go to Home Depot to purchase parts. Once he had the parts, he was able to complete the installation i a timely fashion and the toilet has been functioning well over the last four months.

They were on time and courteous. The guy that they sent initially, he put in a faucet to the outside and it took him a while. However, he did eventually do a really nice job. He also changed filters in the air conditioning system and I signed up with them for an annual review. I had some heating problem in late November and eventually they got it all fixed out, but it cost me about twice as much. On the good side, it was kind of an emergency and they worked me into their schedule right away and in the end, it turned out to be fine.

SUPER, SUPER SUPER. Met me at the property exactly on time. Technician looked over the requested service and went to work recovering the gasses and separating the inside/outside units. It took about an hour to get everything done. Professional, courteous and very knowledgeable. I will ONLY use Roadrunner in the future for all of my Heating/ac and plumbing problems.

R & R went fairly smoothly. Also replaced a shut off valve to the tank that was defective. This added about $125.00 to my Angie's List Deal cost. Crew was professional and friendly. The water heater is inside my home, rather than in the garage, behind a bi-fold door. The crew needed to remove said door in order to R & R the water heater. Unfortunately, the crew was unable to hang the door back on it's track. They made things right though. A few days later, Roadrunner returned and replaced the track with some hardware from a local vendor; the door is operational.

I was very impressed with Tim. We are having some confusion at this time with the cost of some carbon menoxide detectors. We are having trouble communicating.

Pam at Roadrunner AC, Heating and Plumbing was very helpful in explaining how to request a refund through Angie's List. I purchased the voucher/coupon, but upon speaking with the company found that they would be unable to send anyone out until October 24th. I need the service in a shorter time frame. Pam graciously recommended that I request a refund on the voucher/coupon and so I am doing so.

It went well. Very tidy and explained everything. Disappointed that there were additional charges for labor and parts.

They were very punctual, professional and exceptionally pleasant. They were done a full hour before I expected them to be done. I wasn't feeling well that day and told them to do whatever they needed to up to $75 extra without asking. The final extra cost was $10.15 for a part required for the installation to be up to code. Great guys!

A++ Courteous, helpful, polite, professional, efficient. clean. I could not be more pleased. Thank you!

There were no troubles with scheduling and no additional costs. They completed the inspection and also replaced the furnace filter. It is really a challenge to put in the filter because of where my furnace is located. They were really good. I signed an annual maintenance contract with them for them to come back for additional services.

The service went great. They were very responsive and easy to schedule. They came out a few days after purchasing the deal. They did exactly what the deal stated. Two technicians came out for the job and completed in under 2 hours. The technicians were very efficient, professional and courteous. They showed up early to the appointment. They told me the service would about 4 hours and I was impressed it only took 2 hours to complete.