Montano Albert Sand &Gravel

When I got home to unload the gravel, I found that it was completely coated with mud -- the entire 1.69 tons. The next day before I could put the gravel in place, I had to screen and then wash every shovelful. I could not put all this mud on top of the landscape fabric that I had already put down in the yard. (See attached pictures). I called Montano's the next morning and spoke with one of their representatives whom I have done business with for the last several years. I explained that I had bought the exact same amount of gravel 4 days earlier and it was fine. Also, that load only weighed 1.16 tons, not 1.69 tons, so it was clear that I paid an additional 1/3 more for "dirty" gravel. And it was mud, not crusher fines that are often in the gravel. The rep said to bring in both receipts from those 2 deliveries and she would make an adjustment for me. I stopped by 2 days later and the rep who was handling this was not there so I left the receipts (and pictures) with another employee who said they would notify my rep. Five days passed and I did not get a call from them so I called again. The rep was "busy" but would call back. I had to go out of town for almost 2 weeks so when I returned, I called again. The rep was not available so I left another message. None of my calls were returned. On August 29th, I went by their office to see the rep and was told she was not in today. One of the employees asked what I wanted and I explained what had happened (I did not get his name but I believe he is either the owner or son of the owner). He asked me if it had rained before I picked up the gravel and I responded "yes it had rained the day before". He said they could not be responsible for the mud on the gravel and would not make an adjustment to what I paid. I mentioned that their rep had told me should would make an adjustment to which he responded that "she doesn't work here no (sic) more." Then he got up from behind the counter and left the office. Another employee apologized and said they should not have sold it to me in that condition. I mentioned that a neighbor had bought the same gravel from a competitor just a few days after I did from them and did not have this problem. He said that the competitor has a conveyor that they use to clean and separate their gravel beforehand. I asked for my receipts to be given back to me that I had left with them. The employee said he could not go into the reps office. When I asked again, he went into that office (the door was open) and immediately found my receipts and gave them back to me.

Easy to schedule appt. in person. Said they would deliver at 10am. They came at 11:30am. Driver was courteous and flexible with placement of rock. This was second time I used them. The initial business went well, too.

This company is completely unhelpful & obviously didn't care whether they got my business or not. I was doing my husband a favor by getting a load of rock. Our truck has a shell & he usually loads the rock himself. He called & asked if there would be help to load. He explained what he wanted to the women who answered the phone & she said there would be helpers available. I got there later than I expected & was told they had a ballgame & no one could help me load. I accepted the explanation & promised to be back earlier the next day. I arrived at 8:30 am & was told they wouldn't load me because of the shell on the truck. I explained my husband called the day before but the guy at the counter said he is the only 1 who answers the phone & didn't say that. The other guy who wouldn't load me the night before just glared at me when I walked by him. They refused service & just said that it was policy never to load a truck with a shell on it. I went to SW Landscaping & they were happy to help.

Atrocious delivery service and no accountability for shoddy work. I ordered gravel to be drop spread on my road, which is a simple straight stretch. The driver dumped it all in a small area, blocking the road to traffic, and took no responsibility for the mess. Montano's office did not tell me they don't guarantee their drop spread work, until I found out the hard way. They "offered" send up a backhoe at my cost to fix their mess. Buyer beware.