Kuckelman Pump Service-Acculectric Inc

Very well.

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They came within two hours of our call. They gave us priority because we we were out of water. I then got two other bids, both for less, for the major work. But I did not trust the competency of those other contractors. Kuckelman is notoriously costly, but dependable and honest.

My well went out January 22nd. Within an hour Kuckleman showed up and replaced the above ground pump switch. Well began to work again and then went out after an hour, so at 6:00pm a supervisor showed up and determined the pump had failed, it was over 15 years old so was not surprising. The next day a crew was back in the morning with a crane to pull the pump. After removing dead rabbits from the housing, the above ground culvert was damaged which had allowed the rabbits to fall into the well housing, they removed all the existing piping in the housing, pulled the pump which is 500+ feet below ground replaced the pump and a few 20' lengths of the most corroded piping. We discovered that the electrical wire going from the well head to the pump was a horrific patched mix of solid and stranded wire. Worried that this would not hold up much longer it was replaced with new stranded wiring. They dropped the pump and then re-ran and re-routed all the pipework in the housing so that the housing was a lot more accessible, laid gravel and then replaced the damaged above ground entry. Through the whole process, which lasted all of the 23rd and the morning of the 24th, when I had guests arriving, they worked really hard and were more than happy to answer all my questions as the work proceeded. All of the crew/staff that I dealt with were delightful, friendly and helpful. Could not have happier with their work.

Came before 8:30am when called at 7:45am. Checked the well pit, reviewed well install papers. Verified that the pump was the problem. Also let homeowner know that the heater in well pit was installed incorrectly. Ordered parts and came back to the job at 12:30pm. Worked until 7pm complete the job and testing. Also when pump was fixed instead of letting the water flow out on ground and be wasted. Collected in large bucket and dumped on the nearby trees. Understand value of water in SF. Very polite and knowledgeable crew. Highly recommend. For this type of job you need lots of equipment and they have it.

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I do not come from a climate with freezing temperatures or a place with domestic water wells. Had I been aware of an option to bury the well service completely, I would have spent the extra money to have done so. As it is I have a completely functional well in better condition that when I purchased the property. However, I would have preferred to have improved the property by burying the well facilities had I been aware that this was an option.

The workers responded to the problem very quickly and brought everything that they needed to perform the work. The workers were very knowledgeable and neatly fixed the problem. I would not have known of the possibility of installing a float switch without their suggestion.

The man was very informative. It seemed pricey, but I felt confident they knew what to do and would be able to make the repair.

He took a lot of time with us. He gave us great directions for a complicated process. This is important since it is a health issue with the well water. He also recommend a place to get the water tested. He was very honest.