Kokopelli Real Estate & Property Management

Description of Work: All kinds: Clothes dryer repair, large outdoor fountain rehabilitation, large dead tree removal, etc.

Description of Work: Got outdoor fountains on the property up & running. Removed a large, dead tree near the house,

Description of Work: We rented a house from Kokopelli Property Management in Taos, NM.

Description of Work: Since 1993, every single day, Kokopelli has had total control of our rental home in Santa Fe -- from finding/keeping tenants to setting up swamp cooler to handling emergency and routine maintenance like plumbing and new stucco.

Description of Work: Used KPM for five yrs - while they obtained tenants on a timely basis, the customer service was substandard. They allowed a house that was almost new to get run down and tired looking. Their management was unresponsive to our concerns, rude and unprofessional. Several times, the financial summaries and amounts were incorrect, shortchanging us on rent income or overcharging us for maintenance. Do not hire this firm. They don't care about their properties or customers...only focus is on making money.

Description of Work: We can only describe our experiences with the Long Term Rental department as we have not had any dealings with the Vacation Rentals and they seem to get positive reviews. When we moved into our rental property for which we pay $1225 per month, we arrived after having driven across the country, and having signed the lease a few weeks earlier, to find the house in below average condition. Given the monthly rent and the neighborhood I guess we foolishly expected a lot more, and perhaps that was our mistake. The previous tenants were as we later found out, also the owners of the house, and apparently upon deciding to move they had also decided not to care what shape the house was left in. The lock to the front door was impossible to open, there were no light bulbs in three of the rooms, the house was dirty and filled with monstrous cobwebs, the garden was neglected and overrun with gopher damage, the oven hood was filthy and a closet in the main living area smelled so badly of cat urine that subsequently one whole side of the house and garage stunk like cat pee (even worse on hot days). There was a long list we made of things that clearly were not taken care of (after being told to fill out the condition report) and we gave it to the property manager. This apparently was our first mistake, as pointing out all the things that were wrong was not received well, however, they did make an attempt to fix 5 things on the 4-page list. She also claimed that the house had been cleaned prior to our arrival, which it clearly had not, at least not professionally. We were greeted by dead mice outside and there was even a dead mouse in the water closet which apparently had been there for a very long time, in plain sight. Windows were missing blinds and 80% of the blinds we are now left with are broken and falling apart which went nicely with the broken screen doors and filthy back room. There were windows that wouldn’t even open or shut and every wall in the house had giant blotches of un-sanded spackle. We took photos of these things – and we’re now realizing that most of the things on the list will never get done. But as we are continually reminded we are just tenants and this Property Manager works for the Landlord, NOT the tenants.