Ferguson Bath, Kitchen & Lighting Gallery

I ordered a new dishwasher on 12/22 on the condition that it be installed on 12/29 as promised and paid up front. I was charged a $75. transportation fee on top of the price, plus installation. The 29th came. I called and spoke to Miguel who told me no installation was scheduled and acted incredulous that I should expect the dishwasher today "since no one had called me." He was only somewhat sympathetic - but seemed not to care if I got the dishwasher on time or not. I needed it for New Years and the 29th was the only day they had for the install. I called Sierra West, found the same dishwasher with no added transportation fee. They promised to install right away and Mike Davis is here now. He charged less for the install too. Miguel at Ferguson's promised to refund my money on my Visa without any argument which is why they are getting some C's instead of all Fs. Lesson. Don't believe delivery date promises. Call and check before the installation date. Try and find something in stock if you are in a hurry.