DAHL PLUMBING SUPPLY

unknown

Beware of using this company. My plumber was busy on other jobs and sent me to Dahl to pick up the items needed for my job as well as select the style of shower fixtures I wanted. He arranged with the staff in advance to charge me the contractor price, When I went to the store and met with the woman who was to be my contact, she convinced me that I also needed an additional item to prevent tenants using the facility from burning themselves and suing me. It cost $100. It didn't sound right, but I bought it anyway assuming I could return it if my plumber decided I didn't need it. I also bought an access panel which was big, metal and ugly, but I didn't realize that because it was in a box. My bill was $375. for supplies. When the day for the plumber to work arrived, he looked at the scald-prevention item and told me it was not necessary since my system had separate hot and cold levers. These things were only needed for single lever systems. Obviously the woman at the store did not know what she was talking about. Also, I saw the access panel for the first time and did not want it. My plumber returned the items to Dahl and bought $70 worth of additional items. When he returned to my house and I saw the receipts, I realized that I had been charged a $45 restock fee for the two items that totaled $175. The following Monday, I went to Dahl's and spoke with the manager to protest the re-stock fee. He said it was company policy and there was nothing he could do about it, that 30% was industry standard. I know my one person customer does not mean anything to this company, but this guy had absolutely no concept of customer service.