I called and said I needed a jump for my battery. The man said, "I don't have any one available." I then said, I don't absolutely need this until tomorrow and asked if we could set up a time. He responded, "No you have to call half an hour before you need it." Guess that would work if they had someone available --or not at all. He should have offered to either set up time or asked when I needed the service. It could be a first come first serve basis, but I consider this bad business.
Description of Work: They were unresponsive.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from A-1 TOWING
In responds to (Member name removed) review we apologize that she felt this way, we don't like to take appointments because we do many emergency police calls that can come in at any time. We did ask her to call us back and we would have responded in a timely manner, or referred her to another company if unable to handle the call.
Mary Ann Z.
11/2011
5.0
towing
 + -1 more
I am a member of AAA. I called them and they sent a tow truck within an hour. The fellow was from A! Towing, and was so nice. I wish that I remembered his name. He backed a flatbed expertly down my steep driveway. Smiled all the time. When he saw the transmission fluid on the floor of the gargage, he was concerned that the tires of the vehicle would drag the fluid out onto my concrete driveway. So he cut up a large cardboard box and placed it under my cars' tires. Not one drop of fluid was dragged onto the concrete. He was definitely an expert in his job, checking constantly that the roof of the car would not hit the garage door. It was a pleasure to deal with him.
Description of Work: Towed my Subaru outback to Hilltop Tires from Placitas
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Service Categories
Auto Towing,
Locksmiths
FAQ
A-1 TOWING is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
A-1 TOWING accepts the following forms of payment: Check
Yes, A-1 TOWING offers free project estimates.
No, A-1 TOWING does not offer eco-friendly accreditations.
No, A-1 TOWING does not offer a senior discount.
Yes, A-1 TOWING offers emergency services.
No, A-1 TOWING does not offer warranties.
A-1 TOWING offers the following services: Towing jump starts lockouts gas delivery