PRECISION AIR OF ROSWELL INC

Perfectly done

They installed the Trane XV18 4 ton unit with the 96% efficiency gas furnace upgrade. The Trane system lives up to its reviews and reputation. The installation crew was very courteous! The install took one business day and aesthetically, I am pleased. No mess left behind. Every time I need anything serviced, whether it’s my home or my business, I call Precision Air.

Laura who picks up the phone is very professional. The technician Jr. came out on the appointed time, performed the diagnosis with the help from the boss over the phone, made a temporary fix on the leaking pan, adding cooling agent, and checked the duct work, spending half of the day. He said he would get back to me on if they could fix the pan and how the house was not cooling. The charge was $106 for this and there would be no charge for the follow-up. He was professional also. His boss came out another day while I was at work and checked the duct work. No info. was left. By calling the office, I found from the lady that the duct work was supposedly too wide and they could not fix the outdated pan. I emailed the company asking the questions on repair possibility and estimates on finding the replacement pan, redoing the unit and duct work. I followed up twice on the phone. The lady ensured she would relay my message to her boss and told me they were very busy. After two weeks, there is no phone call or email back on the repair possibility or estimate. After all, the pan is still leaking and the house is not cool. Basically, the diagnosis was made, but no repair..... It is not that I do not hire them, but the other way around. . The boss could at least email me back on estimates even if they could not fix it right away, do you not agree? I chose the company based on others' review on the site.

Very good.

Awesome!!!! Very curteous phone calls, nice individual to do the work, and the cost was VERY resonable. I called to get appointment and was told they would be out shortly. I was floored that they were available so quickly. Recieved call from worker that he would be here in 15 mins. Checked everything out, called boss and got estimate of job, and gave wonderful tips on a few things he saw while looking at heater. Called the boss later andfound out he could come out the NEXT day if I wanted to okay the order. Same worker showed up after calling to let me know he was ready to do the job. Fixed, replaced and cleaned up all in a timely manner. At the end of repair, cost turned out to be $50 cheaper than quote! Awesome buisness.

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They were great! On time and on budget. They were even good with my dogs. I would definitely use them again.

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On February 12, 2013, I called Precision Air of Roswell to give me an estimate for central heating and air conditioning. Ryan Lewis came out that same day to look at our house and see what had to be done. He was here for about 2 hours talking to me and explaining the process of installation, and what we will need for our house and answered any questions that I had. After receiving another estimate from someone else, we chose to hire Precision Air of Roswell even though the estimates were close in comparison. Precision Air already had an "A" rating on Angie's List and also have been in business for over 20 years. On Feb 28, they came out and started installing vents in the ceiling. On Mar 1, they started installing the flex ducting in the attic. They came everyday until the job was finished on Mar 7th. Every morning around 8 or 8:30 a.m., either Ryan or G.T. would call and make sure it was okay that the guys came out at that time. They were here when they said they'd be and stayed all day until around 3 or 4 in the afternoon. They did a great job. All the guys working out here were pleasant and respectfull. I did not hear an angry voice or bad word spoken from any of them. Everyday before they left, someone would vacuum the floors with a shop vac and asked me for a swiffer to clean up dusty foot prints that were tracked in. They are very professional and efficient and we highly recommend this company. We are very happy with the service we received and the work performed and we will be using them again in the future for maintenance.

The technicians were polite, thorough and punctual. They resolved a number of issues involving my previous heater/air conditioner and did so significantly cheaper than estimates I received from other local companies.

It went superbly -- please see comments above. I noticed that my air conditioner was not working on Memorial Day, and when I called the company early Tuesday morning, the repairman arrived at my home within 2 hours of the call. He went straight to my outdoor unit, and by the time I got outside to tell him that there may have been a power surge that affected or even caused the A/C to go out, he had already diagnosed the problem as electrical. He did not spend a lot of unnecessary but otherwise billable time looking for non-existent problems, and he did not try to sell me any unnecessary repairs; nor did he attempt to exceed his level of expertise and competence by trying to repair the electrical issues. Throughout the process, he was polite, professional, and pleasant.