George's Carpets & Tile Inc

unknown

We had this company install flooring before and felt they were fantastic (see previous report). This time it was frustrating and we felt they no longer appreciated our business. First the salesperson said flooring had gone up in price. $12.99 vs 7.99. When I said I wanted to price elsewhere suddenly the price came down to $8.99. Really? They said it would be a few days for delivery and we were still waiting over a week. They measured wrong on the tile and then we had to wait another week for the tile. They charged us for undercutting the doors in the bedroom and office but didn't actually undercut any doors. I brought this to their attention and I received another bill still charging for the doors. We can't even close the closet door since they were here so know they didn't undercut that door. No explaination but another bill. I paid it but feel like they are looking to add on or get anything extra that they can from us. Not a good feeling. I may use them again (Roswell doesn't have many options) but will be very specific and get everything initialled by the workmen themselves. By the way, the installers were great. Very professional and nice.

In the showroom Delores showed us many options for wood flooring and described pros and cons of each selection. Samples were offered to take home so thay we could see what they looked like in our setting. No pressure but lots of assistance. The crew they brought in to install the floor was professional and helpful in describing the process. We are extremely happy with the floors and there have been no problems in the one year since it was completed.