Bush Woodworks & Appliance Inc.

I have had nothing but issues since trying Bush appliance three years ago. They even said I should just go to Home Depot and see if I can return items that do not work. Below is a text thread from the owner. Such a pathetic excuse of a person - and he calls himself a Christian - shame on him.

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I have been doing business with Bush Appliance since 1999. I have purchased stoves, dishwashers and refrigerators for two separate homes from Bush. I also purchased my freezer, washer, and dryer from them. The fact I returned to them for appliances when I purchased my second home speaks for their excellent service. On the most recent visit to my home, the Bush Appliance repairman was prompt and called me about 15 minutes before arriving as requested. He replaced the broken drawer and adjusted another part that was not operating correctly. He was very professional and courteous. He was respectful of my home and cleaned up after the job, taking away the shipping materials. This was the second time we have had this particular repairman over from Bush Appliance. Previously he came to fix a problem with my front loading washer. On that visit he cleared a filter below the washer drum clogged by small pieces of rubber backing that came off of a throw rug I had laundered. He showed me all the little pieces of rubber in the filter and recommended I inspect my rugs before laundering. I appreciated him taking the time to explain the problem and to help me avoid unnecessary repair costs in the future. Bush is a top notch operation with focus on good customer service. I wish every business I dealt with was as professional and customer oriented as they are. I recommend them wholeheartedly.

The oven failed to light two months after we purchased the stove from them. I called them about 3:30 in the afternoon and a service tech arrived about an hour later. He took the appliance apart and had the repair done in 30 minutes. There was no charge since I had just recently purchased the stove.

The heating element went out on my electrolux dryer that I purchased from Bush Appliance 2 years ago. I called them this morning to have them come take a look. Christina, who answered he phone, was very helpful and so nice! They sent a technician over and he arrived within the hour. He had the part with him, was very professional, and got it done quickly with high quality work!! I will definitely recommend Bush Appliance for any of your appliance needs!! They are awesome!!

They were great when they came out to do the estimate but nothing went well after that. They never ordered the part but kept telling me it just wasn't in yet. They finally said they weren't sure which part to order but they thought they had figured it out. I was upset that they kept stringing me along so I asked to speak to the owner who didn't care in the least what his employees had done and he told me they would not order the part and would not install it. I ended up buying another new washing machine from someone else. They were so rude and uncaring I will NEVER, EVER, shop there again and I tell everyone I know to shop elsewhere.

They were great when they came out to do the estimate but nothing went well after that. They never ordered the part but kept telling me it just wasn't in yet. They finally said they weren't sure which part to order but they thought they had figured it out. I was upset that they kept stringing me along so I asked to speak to the owner who didn't care in the least what his employees had done and he told me they would not order the part and would not install it. I ended up buying another new washing machine from someone else. They were so rude and uncaring I will NEVER, EVER, shop there again and I tell everyone I know to shop elsewhere.

They don't do what they are supposed to do. I had to stay on them constantly. They promised me a date of completion, but it didn't materialize. The overall experience was average. The price was good and it was worth it. I probably would not use this company again.

They do repairs as well. They do the woodwork part of remodeling on the kitchen. They work on the appliances and install all the new stuff. I don't know if they do the flooring or not. They didn't take away the old dryer because I had somebody that I give those things to so they put it in the dryer box for me. I was surprised that they had a competitive price. They have high-end stuffs. I did the high-end stuff and they had the mark up pricing and I was pleased. I've had no problems with the quality so far. It's still working. I went there on a Saturday and I wanted them to install it on a Saturday, but they don't do it on a Saturday and I had to wait. They do what they say they would do. Their punctuality is good. I would use them again in the future depending on the cost.

Bush appliance was rude from the beginning. Once they discovered there was modifications necessary to replace the cooktop unit, they became difficult to work with. They seemed defensive and arrogant. So rude. The mods were not easy, but we made them ourselves. Would never go to them again for any reason.