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West Mesa Forestry & Garden

Lawn Mower & Power Tool Repair

Reviews

4.68 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
13%
2
0%
1
13%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.5
responsiveness
4.4
punctuality
3.9
Showing 1-8 of 8 reviews

Anne N.
06/2016
1.0
lawn mower repair
  + -1 more
Nothing done.
Description of Work: Had an appointment for them to pick up our mower for repair. They called around time of appt they would be late. No problem. I waited another 2 hours and he called and cancelled , too busy. Rescheduled for 2 days later and they never showed up. I waited around all afternoon. No call from them. Will never try to used them again.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Glenn Y.
04/2016
3.0
lawn mower repair
  + -1 more
OK- So not ALL West Mesa's fault, BUT. They are now the contractor for Sears repair agreements for lawnmowers and the like. I took my lawnmower in for service on 3/16 and was told "up to 2 weeks". No problem with that. When I called near the end of the period (I received no call), I was told just waiting for parts, but "any day now", tried the call a week later, and same thing. A few days later was told 'They sent me the wrong parts". So another delay, another week, and it was "OK have the parts, just a few days" Then it REALLY went down hill. First they told me I had no Sears coverage, then they admitted they had entered the wrong model number into Sears system (because when I call Sears, "Of course you are covered". Got that resolved. An employee, said "all taken care of, the mower is repaired-you can pick it up". So drove over, and was told "Nope, don't have it cleared through Sears- we aren't going to release the mower". Knowing Sears would resolve, I said fine, charge me Sears part and mine (I had an oil change I'd pay for). Basically ignored. Called Sears, and they offered what help the could, and they called West mesa saying it would be taken care of and their was no problem Well-nope. Still had to wait another 4 days, during which time Sears kept me informed, voicemails and texts, but never heard one word from West Mesa. In each call to West Mesa, they claimed they had called me, but nothing ever showed on voicemail or caller ID. I DID get mower back 6 1/2 weeks after taking it in. As far as the work goes, I am pleased with that. But left me wondering the following 1) IF they entered the model number incorrectly, why would Sears have sent out the wrong parts 2) Then IF they entered the right model number, so the right parts came out, Sears would not have said - "we don't service that model or cover it 3) Why so long to get the 'Wrong Parts", but so quick to get the right ones. Were they even ordered first time? and if wrong model, entered Sears would have told them about the coverage issue THEN.. 4) When an employee said "all taken care of, the mower is repaired-you can pick it up", why would they not stand behind that. 5) When Sears called them (while I was on the phone) and said "Yes definitely covered, just submit a PO", why would they not, as good CRM, release at that point. I just hope I will never need another small engine repair, or, if I do, Sears has a servicing contract somewhere else. West Mesa is 15 minutes from me, but I would rather drive across town to another service
Description of Work: Did a repair on Lawnmower on a service contract

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$97

thomas M.
03/2016
5.0
lawn mower repair
  + -1 more
I am pleased with everything about this company. professional and knowledgeable about repairs and service.
Description of Work: replace parts, diagnose problems and repaired ride on mower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Jonathan P.
12/2015
5.0
lawn mower repair
  + -1 more
unknown
Description of Work: Repaired and cleaned up a lawn mower that had been roughly treated.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
2.0

Yes, I recommend this pro
$125

forrest S.
09/2015
5.0
lawn mower repair
  + -1 more
unknown
Description of Work: Repair and service a lawn mower.
Rating CategoryRating out of 5
Yes, I recommend this pro
$200

Thomas K.
06/2015
5.0
lawn mower repair
  + -1 more
This morning, when I attempted to get my weed wackier running, I found that the fuel lines had deteriorated and I needed a new set. I looked on Angie's List and found West Mesa Forestry in Rio Rancho. I called them and found that to get the weed wackier repaired would take two weeks, but they told me to bring the unit in and they would sell me the tubing and gas filter needed to fix the unit. I did this and in just a few minutes one of their servicemen got the needed parts and instructed me on how to install them. INSTANT and professional service!
Description of Work: Provided me parts for my Ryobi weed trimmer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12

Sharon H.
05/2014
5.0
lawn mower repair
  + -1 more
unknown
Description of Work: They tuned up my lawn mower, sharpened the blades, replaced the filters and spark plug and ordered me a new battery. They did a good job and I will use them again. Very friendly people!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Ramon S.
02/2014
5.0
lawn mower repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

    Contact information

    300 Frontage Rd NE Ste E, Rio Rancho, NM 87124


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Lawn Mower & Power Tool Repair

    FAQ

    West Mesa Forestry & Garden is currently rated 4.6 overall out of 5.
    No, West Mesa Forestry & Garden does not offer free project estimates.
    No, West Mesa Forestry & Garden does not offer eco-friendly accreditations.
    No, West Mesa Forestry & Garden does not offer a senior discount.
    No, West Mesa Forestry & Garden does not offer emergency services.
    No, West Mesa Forestry & Garden does not offer warranties.

    Contact information

    300 Frontage Rd NE Ste E, Rio Rancho, NM 87124