RIO RANCHO TINT & GLASS

Delivered on time and the work was done professionally.

The pane was successfully replaced.

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I called about a detail on a 9 year old car. They gave me a great deal which includes interior and exterior detailing, shampooing carpet and upholstery for around $100. The detailer did a AWESOME job. My car has never been detailed until now and I will definitely come back again.

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Although I do not agree with the owners response of the initial situation, I do have an update for my fellow consumers. The New Mexico Attorney General did take an interest in my complaint. In Februaury 2015, I recieved a call from the owner and he made right the intial wrong. Although a lot of time has passed, as the old saying goes, "Better late than never!" The owner had a new piece of glass cut for me and packed correctly with wrapped plastic and corner guard protection. We thoroughly inspected the work before I returned to my residence with the glass. There was no charge or hassles of any sort for this new glass. This new glass cut was perfect. Therefore, as a fair and reasonable person, I have upgraded this vendors scoring to reflect the current effort made on the part of the owner to fix the problem. Steer clear from this business I received very poor customer service and hollow lip service from the owner. I ordered custom cut glass for a desk top which I put 50% down upfront per their request. Glass top was ordered and owner charged the remaining 50% balance upon receipt for damaged glass. Then owner immediately blames the customer for the damaged glass and actually had the audacity to ask for more money to fix the problem. The small piece of glass was already overpriced at $161.00. Owner initially wanted an additional $50.00 to order new glass. Customers will always be wrong at this shop. Finally after numerous calling and complaints to the owner he agreed to replace the glass at no additional cost. However he never lived up to his word or promise to do so. He then decided he would no longer take my calls by not answering his phone. His flawed thinking points to the problem just hopefully going away not realizing the problem has just multiplied. Bottom-line money spent and no glass or final product received and the owner decided to make a very bad business decision by not living up to his promise to replace the glass. I also offered this business owner an out to refund my money 100% or give me the glass but I have seen neither to date. Future or potential customers beware. Be well-informed before deciding to use this business. This business deploys dishonest business practices and tactics. The owner tells you what you want to hear then makes promises he cannot deliver. Please do not be taken advantage of by this company. Not surprising this business is not registered with the BBB so I am forced to file a consumer or criminal complaint with the New Mexico State Attorney Generals office. In addition I will notify at least 75 of my closest acquaintances, friends, and business associates so they don t fall victim to this vulturous and illegitimate business.

This service was the exterior and interior detailing of my 2010 Toyota Sequoia SUV. The job included washing and waxing the exterior and cleaning interior carpets. No engine cleaning was included. The price of the service was discounted via a Groupon voucher. The advertised discount was 50%. The description of the service as stated in the Groupon advertisement was an exterior and interior detailing for a large SUV for $99.00. It was clearly stated that the service did not include engine or undercarriage cleaning. Details of what comprised exterior and interior detailing was not stated. Upon presenting the voucher to the retailer, I was informed, politely, that the service did not include waxing the exterior nor cleaning the interior carpeting or headers. If I wished those services there was an additional $40.00 charge for waxing and an additional $20,00 charge for carpet cleaning. I chose both additional services. I was given a $20.00 discount for waxing since I provided my own wax. I had just return from a road trip and the Sequoia was soiled with road grim and bug tar. Most of the road grim was removed except for portions of the rear quarter panels on each side which were clearly not touched. Road dirt and asphalt tar were still present in the body areas exposed to soiling from tire spray. Also bug tar on the back of the exterior mirrors was only partially addressed. One mirror was acceptably clean, but the other had considerable bug tar remaining. Most of the bug tar on the front grill was removed but not completely to my satisfaction. I paid extra for waxing and I provided my own wax. However, it was clearly evident that no wax was applied to the top of the vehicle since water spots and dust was still present when I inspected the vehicle after returning home. Based on the quantity of liquid wax remaining in the container, it was also evident that very little wax was applied to the vehicle, if any. The interior detailing was better quality although it is difficult to definitively assess since I maintain my vehicles well and the interior is typically fairly clean even after a road trip. Although I paid extra for additional interior detailing, there was no evidence that the leather seats were cleaned and conditioned. Window cleaning was very substandard. Bug tar was still present on the center of the windshield and some of the side windows had smears from sloppy cleaning. The job was done within the time quoted and the price was a much better than quotes from most detailers, but, of course, you get what you pay for. I am not at all pleased with the quality of work and I will not be returning.

I dropped the car off at scheduled time of 8 AM. When I handed over the keys I was told two to three hours. I went back to the shop at 1 o'clock because I hadn't heard from them and was told they had to pull the detailer off my car to help with window tinting jobs so it would be two more hours. I asked if it would be done by 3:30 because I had a 4 o'clock appointment and they said yes. When I called back at 4 o'clock they again said they were busy and it would be 5 o'clock. When I called at 5 o'clock they said due to the dog hair it was taking them longer than they thought so it still wasn't ready. When I still had heard nothing by 5:50 I got a ride back to the shop and they were just finishing it. Now they blamed the whole delay on the dog hair when they obviously didn't even start working on it till around 4 o'clock. Ten hours for car detailing is unacceptable when the estimate was 2 to 3 hours. If they feel the job is going to take all day they should tell the client they need the car for the entire day. When I question why they did not visually go over the car at 8 AM when they gave me the estimate of time he blamed it on the new female employee who did not know that she should've done that. She is not even the person that checked me in and gave me the time estimate. I obviously missed my 4 o'clock appointment. If they had been honest with me at 8 a.m. and told.me it was going to take longer I could have rescheduled. I also did not appreciate all the different excuses I got depending on who was at the desk at the time.

They did an excellent job, better than I expected. The cleaning and vacuuming was very thorough. There was a little screw up in the scheduling but they worked hard to attend to me quickly.

GREAT WORK AT A GRAET PRICE!!!! A+++++

Installer left a lot of soap residue, didn’t clean well. Also installer removed front mirror , but didn’t install it back properly. Over all, tint looks OK after a few days.