PERFECTION CARPET CARE INC

Joe, the owner, did a great job and earns an "A". He met a tight timeline that many other folks in town could not, and that was an important factor for me. Installation crew: B. The install was good. Only concern was cleaning up a few minor spots in the rug (I believe cigarette ashes fell on it since cutter was smoking while cutting rug in the driveway, and the light grey color of the spots.) I mentioned it to Joe, he brought it up to the installation crew, they said it was from the driveway, but I used an air compressor to clean the driveway just before they unrolled the rug. So.... bottom-line I HIGHLY recommend this business!! Just keep an eye on the crew when they are out side cutting.

Not great -- would have been a whole lot better if the owner, Joe, didn't have such a bad attitude. He's nice enough when he is trying to get your business, but when a problem arises, he gets ugly. I'll never give him my business again. So here's all the details -- I had used Perfection earlier in the year to do some tile work for me in a bathroom and things went well so my Mom, who lives with me, hired them again to do this job. After the installers left we found a few problems. There were visible gaps between the tile and adjoining carpet, the grout was dark in some areas and light in others, their were a couple of corners of floor board they reinstalled that did not match up, and there were at least a half a dozen nails laying around in the carpet that my poor vacuum found. When Joe came out a week later to inspect our complaints he seemed irritated with us. He also took the opportunity to try to get more money out of my Mom saying that the price he gave her should have been higher. When he asked if she would pay it and she said "No", he said under his breath "Well I expected that" as if Mom was wrong to hold him to his price! Anyway, he finally agreed to send the guys back out. After a month of waiting, Mom called to see when someone would be out. The lady in the office, Charmaine (I hope I spelled that right), told her it would be next week and to follow up if we didn't hear anything by Wednesday or Thursday as she would be out of town. By the way, Charmaine has been very pleasant to deal with. Mom and I both have nothing but good things to say about her. Anyway, we hear nothing back so Mom calls them. After a few back and forth calls she is told that the installers will be here Friday morning. Friday morning Joe calls and says that instead of morning, it will be in the afternoon after they complete a different job. Friday afternoon a little after 4 pm Joe calls again to say it won't be until the next day. By now, Mom is frustrated and says "Wait a minute -- first you say...........then you say............and now you're telling me it won't be until tomorrow??" Joe had the nerve to tell my Mom, the customer, that he didn't like her attitude!!!! How dare he mouth off to her like that!! There are so many things I want to say about that................Uuuuggghhhhh!!!! Moving forward -- one of the installers shows up half an hour earlier than we were told he would. Luckily we were home and ready for him. I pointed out the problems to him. Regarding the gaps between the tile and carpet he said "It is my job to secure the tile to the floor not to make sure that the carpet matches up with the tile." The conversation got a little heated from there and I know I threw out the bull@!#& word a few times. Eventually he got to work. I wrote down what he said about his job not being to make sure the carpet matches up to the tile and asked him "For verification, you said......" He said "Yes." I said "Ok, I'll be sure to report that on Angie's list so that future customers will know what to expect." Then I asked him his name for reference and he said "I'm not giving you my name." Soon after the other installer, Ephron, showed up. Thankfully, he was professional. When I told him what the other guy said he disagreed and said that it WAS their job to make sure the carpet and tile matched up together so there were no gaps. The problems were remedied in about an hour. It's sad because things didn't have to get so horribly contentious. Mom and I both understand that sometimes things just don't go right. It's not the end of the world, but let's fix it. Joe's attitude and the nameless installer's attitude were so bad that I will never do business with Perfection Carpet again.

My first contact with them was fine. I stopped by, talked to a woman who was working, picked up some samples of vinyl sheet flooring. The next day I called to see if they had a sample for a specific product. The guy who answered didn't listen to my request and started ranting that I "wasn't on the board" (whatever that means). I finally had to say, "hey, listen to what I'm asking you" before he stopped talking long enough for me to repeat my question. Once I made myself clear, he then ranted that he'd have to "look though 100 samples to see". Really? Isn't that your job? He said this at least 3 times as if I'd suddenly stop being interested in this particular product if I knew the amount of work involved for him. The next day the owner came to do the measurements and sighed the entire time. He then told me it was going to be too expensive for me, implying that I couldn't afford it (we're standing in a house I just bought; obviously I have financial means). He didn't even provide me with a written estimate. Even after that, I still contacted them the next day to inquire about cork floor, a more expensive product than the vinyl sheet I was considering before. The guy who answered the phone said the owner suggested builder grade carpet glued to the floor. Seriously? Not only did he, the OWNER, not listen to my needs and why I was considering cushioned vinyl sheet and cork floor (I'll be living with my elderly mother who's a fall risk and may need to use a walker or wheelchair in the future--concerns I made clear to everyone I spoke with and had to repeat several times since it seemed they didn't listen), he was recommending a really cheap product and one that would be dangerous to my mother. When I said I would return the samples the next day he said, "Yeah, you need to do that. Those are really expensive!" Didn't I just say I would return them? Have to say, that comment didn't make me want to really have any contact with them again. Completely unprofessional people. I've eliminated them from consideration. I wouldn't trust them to change a lightbulb in my house much less install flooring.

Fantastic experience! Charmain knowledgeable re: tile selection & able to answer all questions. Installers prompt, very courteous, planned & left paths for me to walk overnight. Great deal on tile. install cost lower than 3 other quotes. Very happy & would use again.

They were fine. They seemed knowledgeable about the job that they had to do. It didn't take them very long and they were out. Angie's List made me decide to use them.

I was going to have the ENTIRE floor of my house done. My carpets were nasty so I wanted laminate installed everywhere, including the bedrooms, and to have tile installed in the kitchen and bathrooms. I was totally aghast at the low level of professionalism exhibited by Perfection Carpet Care's owner. Throughout the measurement detail at my house, he kept telling me that the job was going to be VERY EXPENSIVE and that I probably couldn't afford it. Who is he to judge me! I found his comments to be very offensive. If I couldn't afford it, why would I even consider it! In reality, his quote was very good! He quoted me $5000 for everything. But he never bothered to provide me a written estimate or to contact me later to see if I wanted the job done. I ended up going with Lowe's and they charged me almost $5000 for the laminate job alone, but it came out excellent and with better materials. I'm glad I went with them instead. If he was rude and unprofessional at the measurement appointment, imagine how terrible he would have been with the rest of the job!

unknown

They were great and wonderful. They were very good. The price was reasonable. I went to a branded store and they wanted to put the concrete pad on the top of the vinyl. I later learnt that it's actually an unsatisfactory way of doing things. Perfection did a very good job. Their price was very competitive. The quality was very good.

Great service...

Installers were courteous and highly qualified. Store personnel were helpful.

It went great! I am calling them this week to put down more flooring in the rest of the house. Awesome company!

Joe is very money oriented and let us know what a great value we were getting as if to say we needed to leave him a huge tip or something. Work was decent but not necessarily any better than if we rented from rug doctor. There are a lot more details here but the guy is a bit mafioso so not going there.

They did a fantastic job. Neat, friendly, professional. Before they did anything, Joe (owner) came to the house and gave me a written estimate. Then he and his cleaning guy came to do the cleaning and in less than 2 hours, they moved everything, cleaned and re-arranged everything just perfectly. It could not have been an easier process. He told me that one room absolutely had to have new carpet. So I went to his shop, to pick out carpet. He had exactly what I was looking for. It was reasonably priced. They installed it in a couple of hours. Joe measured really well, there was very little left over. We talked after he was done about vinyl in my two bathrooms. He gave me an estimate, on that as well. I picked out what I wanted. Everything was just so professionally done. They installed the vinyl. The only problem was that his supplier sent the two pieces of vinyl and one was not what I had ordered, but I liked it so they went ahead and put it in. They did a good job.

They came in the time period they said they would and picked up after themselves.

The owner came out and gave me an estimate. He was not happy with the way the carpet had been cut and warned me that it might be difficult to get a good seam. His workers came out a few days later, reattached the carpet, and seamed the carpet. From the other room, I could hear some swearing at one point, leading me to think that someone had perhaps made a mistake in the re-cutting. When they finished, they pointed out that there was a foot long area in the seam where it was still visible. They stated that they could not stretch the carpet enough to give them enough carpet to cut the seam straight. As the owner had warned me about this, I did not feel I could complain. However, the swearing I heard made me wonder if a mistake had been made along the way. Overall, the job was done in a manner I could live with for the time being (until we replace carpeting in a few years).

I LIKED THAT THEY ARE ALWAYS ON TIME. THEY DO A VERY NICE JOB AT CLEANING THE CARPET. THEY ARE ALSO REALLY FRIENDLY WHEN YOU CALL TO MAKE AN APPOINTMENT. THE PRICE WAS EXTREMELY REASONABLE.

THEY ARE REALLY FRIENDLY AND PROFESSIONAL. THEY WORKED EFFICIENTLY ON A DAILY BASIS. THEY CLEAN UP EVERYDAY AS THE MESS IS MADE. I'M VERY PLEASED WITH THE QUALITY OF THE PRODUCT.

THE WORK DONE IN MY HOME WAS REALLY BAD. THE CARPET DID NOT FIT RIGHT IN MANY PLACES AND YOU CAN SEE EVERY SEAM. THE CREW THAT WAS DOING THE WORK SPOKE NO ENGLISH, SO COMMUNICATION WAS LITTLE.

WE REALLY LIKE THE SERVICE THEY GIVE US. WE USE THEM WHENEVER WE FEEL LIKE OUR CARPET NEEDS A GOOD CLEANING. THE PEOPLE ARE FRIENDLY, COURTEOUS AND ALWAYS VERY PROMPT.

I COULD NOT OF BEEN MORE IMPRESSED. I RECEIVED A GREAT DEAL BECAUSE I CHECKED AROUND ON PRICES AND THESE WERE BY FAR THE BEST! THEY ARE POLITE PEOPLE AND I AM COMPLETELY SATISFIED. I RECOMMEND THEM TO EVERYONE.